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3 in 10 airline fliers surveyed say that they have often found airlines cutting corners on safety protocols in the last 3 years

27% mobile subscribers surveyed confirm reduction in pesky calls post TRAI blacklisting 50 calling entities and 2.75 lakh numbers

As air in Delhi NCR hits peak toxicity, every family surveyed now has one or more individuals experiencing pollution related health ailments

2 in 3 citizens surveyed say VIP culture is not reducing in India: Visible in Government offices, on Roads, Hospitals, Places of Worship, Public Events and many more places

4 in 10 Delhi NCR families surveyed say someone has visited a doctor or hospital for pollution related health ailments and bought medicines in the last 3 weeks

8 years post Demonetisation: 9 in 10 citizens surveyed believe black money is still rampant in real estate; Say Aadhaar linkage to property records must be ramped up

1 in 2 urban Indian parents say their children are addicted to social media, OTT and online gaming platforms which is making them aggressive, impatient and lethargic

With AQI deteriorating, 69% Delhi NCR families now have someone with sore throat compared to 36% two weeks ago

18% Delhi NCR families surveyed likely to burn crackers this Diwali; 55% won’t as they believe crackers cause pollution

Amidst festival season, 1 in 2 households surveyed report experiencing the pinch due to increase in edible oil prices

How urban India is gifting this festive season: Traditional sweets, chocolates and dry fruits to dominate gifting

As air quality deteriorates, 3 in 10 Delhi NCR families already have someone experiencing health issues due to it; Majority to rely on basic immunity foods/drinks to cope with it

Vegetables Price Pinch: 29% Indian households surveyed say they have reduced the consumption of essential and green vegetables to cope with the price rise in the last few months

5G penetration rising amongst smartphone users; Over 1 in 2 of them say data speeds are faster and call drop situation is better after moving to 5G

79% Indian households surveyed have 1 or more Made in China products with risk of surveillance; 37% are using apps related to these products thereby having increased risk of data exposure

Majority who have fitness bands/watches don’t use them; Of those who do, primary use cases are seeing time/date and tracking steps; Only 34% track heart rate

10 years post Swachh Bharat, 8 in 10 Indians confirm seeing discarded food wrappers and bottles in their area regularly

How Urban India will shop during Festive Season 2024: Urban India likely to spend USD $22 billion during festive season 2024; Value for Money most important criteria

3 in 4 UPI users surveyed to stop using it if transaction fee is introduced

86% Indian households spend on mosquito control each month as most municipalities and health departments fail to execute mosquito control measures

55% urban Indian household consumers surveyed are ready for sweets with 25-75% lower sugar content

9 in 10 citizens surveyed express support towards the bill to amend the Waqf Act

Despite intervention by regulators, India’s pesky calls situation worsens as 95% surveyed confirm getting them each day

38% households surveyed in Delhi NCR have one or more individuals with viral like symptoms

As TRAI readies to introduce new measures to reduce the menace of pesky SMS, 76% Indians surveyed confirm getting 3 or more such messages daily

Are televisions requiring repairs sooner? - 1 in 3 households surveyed say their last television had problems within 5 years; most did not go to company for repair due to high charges

Pulse of Bangalore on taxi aggregators: Consumers say top issues with Ola & Uber are drivers cancelling rides; Top issue with BluSmart is drivers lacking courteousness and using mobile while driving

8 in 10 users of movie and event ticketing platforms surveyed say they experienced Dark Patterns like Basket Sneaking and Drip Pricing

Only 6% Indians surveyed concerned about Monkeypox at this time; 13% concerned about Covid

Over 6 in 10 fliers confirm presence of dark patterns like drip pricing, false urgency and forced action on airline apps/websites; 4 in 10 also confirm experiencing basket sneaking

78% Indian consumers surveyed have low trust in advertisements; Want CCPA to regulate advertising in place of industry body ASCI

86% Delhi NCR residents say they have experienced additional time in traffic, lost productivity/earnings and additional vehicle maintenance costs due to waterlogging this year

LocalCircles survey finds instant loan app usage and interest rate charged reduced post RBI actions in 2022-23, however data misuse and extortionist practices during collection process continue

1 in 2 train travelers surveyed are concerned about Safety, Timeliness, Cleanliness & Hygiene and Food Quality of Indian Railways

58% mobile internet users had their digital payment/banking transactions disrupted once or more in the last 12 months due to poor network coverage

36% household consumers surveyed are now paying over INR 100/kg for tomato; Over INR 40/kg for onion and potato; 56% believe the Government isn’t taking corrective action to lower prices

49% taxpayers yet to file ITR; 29% say very difficult to file by July 31st deadline; Difficulties with ITR website cited as top reason

51% citizens surveyed rate Budget 2024 as meeting/exceeding expectations while 49% rate it below expectations

48% households facing declining earnings and savings and a financial squeeze hope Budget 24-25 will provide some respite

Mobile subscribers question higher tariffs as 89% report facing call connection and drop issues in 2024

17% citizens surveyed admit to storing their important financial passwords in mobile phones in an unsafe manner; 34% share their passwords with others; 53% say they or someone in the family has experienced financial fraud in the last 5 years

7 in 10 household consumers surveyed indicate that their weekly spending on vegetables has increased by 25-100% in the last few weeks; Most buying tomatoes now for 50-100/kg

Heatwave Impact: 43% air conditioner users surveyed in Delhi NCR say their ACs are ineffective in reducing ambient temperature to 23-24 Celsius range

16% household consumers surveyed cutting consumption or feeling the pinch of rising prices of Onion, Potato and Tomato; Another 31% likely to be impacted once per kg prices cross INR 50 for these items

47% urban Indian households surveyed confirm experiencing one or more financial frauds in the last 3 years; UPI and Credit Card frauds most common

As milk brands increase prices again, 4 in 10 households feel the pinch; Many cut consumption or downgrade to lower price brands/local supply sources

Only 4% Indian households get drinkable water from their local body

Despite frequent fire accidents and loss of life, 8 in 10 Indians surveyed admit their home and workplace is not compliant to fire safety norms

As temperatures rise across India, 38% households surveyed confirm experiencing daily power outages

1 in 3 household consumers likely to refrain from buying MDH and Everest spices; 6 in 10 say actions of FSSAI and state food departments on the matter so far don’t instill any confidence

6 in 10 consumers of online insurance sales/service platforms report experiencing dark patterns like Nagging, Subscription Trap and Forced Action

Why standards for online reviews and ratings need to be mandatory: Only 9% eCommerce users say platforms have enabled an interface to easily identify sponsored or influencer reviews and ratings; Only 16% say their negative reviews were always published

27% consumers who purchased gold jewellery found that it was not hallmarked despite it being mandatory in their district

52% personal health insurance policy owners surveyed say their premium has already increased by over 25% in last 12 months

43% health insurance policyholders surveyed who filed a claim in the last 3 years struggled with getting it processed

72% consumers of packaged spices are concerned; Have no or low confidence in the ability of FSSAI and state food regulators to ensure food safety

56% broadband/fiber/DSL users have problems with their connection; 34% claim they have 3 or more issues every month

4% households in India now use eCommerce as their exclusive channel to buy apparel; 40% shop both online and offline for it

1 in 2 consumers surveyed confirm experiencing one or more dark patterns with online payment platforms; Hidden Charges, Forced Action, Subscription Trap along with Bait & Switch often experienced by consumers

53% citizens surveyed did not get itemized details for consumables, services, facilities, etc., in hospital bill; Majority in favour of Government creating mandatory BIS standard for hospital bills

5% of existing and prospective car owners likely to buy an electric car in 2024; 55% of such buyers want one in the INR 8-10 lakh price bracket

44% of consumers who booked flights in the last 12 months and surveyed say they could never get a seat assigned without a fee

As new school session starts in many states, 1 in 2 parents surveyed say schools have increased fee by 30% or more over the last 2 years

Consumers report multiple dark patterns on Online Banking platforms with Hidden Charges impacting 6 in 10 users; Interface Interference and Bait & Switch impacting 4 in 10 users

India isn’t sleeping well: Percentage of citizens getting less than 6 hours of uninterrupted sleep rises from 50% to 61% in the last 2 years

53% household consumers surveyed have one or more inherently defective products where the manufacturer has refused to replace/compensate despite being in warranty

76% FASTag users surveyed faced various issues in the last 3 years; Readers not working, duplicate debit, balance reducing without usage are top issues

7 in 10 users surveyed not ready for a fee on UPI transactions

2 in 5 fliers surveyed experienced delayed or lost baggage issues with airlines in the last 2 years; Though responsiveness of airlines towards consumers has improved, complaints have drastically increased

7 in 10 consumers surveyed confirm taking some type of nutraceuticals; Majority do so without a Doctor’s prescription; Want Government to cap prices of vital nutraceuticals

Pesky calls situation shows minor improvement; 6 in 10 Indians surveyed still get 3 or more each day; Individuals selling financial services and real estate top offenders

2024 Airline Report Card: Fliers raise issues of timeliness with Air India/Vistara and Spicejet; Say Indigo has a staff attitude & courteousness issue while Akasa’s customer service is not up to the mark

Over 1 in 2 consumers surveyed who bought something via app/SAAS/software platforms said they experienced dark patterns like subscription trap, drip pricing and bait and switch

43% of Indian households surveyed feeling the pinch of Toor/ Arhar dal price doubling in last 1 year

29% fliers surveyed who signed up for DigiYatra at Delhi airport say they did so unknowingly; 15% say they signed up because they could not find the regular queue

7 in 10 fliers surveyed say they have had one or more flights cancelled or rescheduled in the last one year due to internal reasons of the airline; 9 in 10 want Government to mandate airlines to pay a penalty to passengers in such cases

84% app taxi consumers surveyed claim drivers are still cancelling rides upon finding out destination or digital payment mode; Situation has worsened in last 24 months

Fliers raise the issue of high and dual MRP for packaged water and food onboard flights; 72% experienced it for water while 59% for food just in the last 12 months

26% Maharashtra households surveyed have one or more individuals with COVID/viral symptoms

54% Karnataka households surveyed have one or more individuals with COVID/viral symptoms

As JN.1 COVID variant rises, 3 in 4 Indians surveyed say mask is history; 29% plan to socialize or party over New Year

As air traffic soars, 9 in 10 passengers believe India based airlines have been compromising on comfort and cutting corners in the last 24 months

87% citizens surveyed believe retired sportspersons critical to national and state sports federations: Only 13% support involvement of politicians

With only 1 in 9 Indians with COVID symptoms taking the RT-PCR test in 2023, official caseloads likely to be severely understated as JN.1 arrives

With increased KYC requirements and sizeable increase in bank locker charges, 56% of locker holders have either shut it or are planning to do so/shift to a smaller locker; some say banks violating terms to collect locker charges

2 in 3 diesel generator users in Delhi NCR residents surveyed not likely to retrofit their DG set to CNG by Dec 31 CAQM deadline due to high costs involved

7 in 10 users of online travel platforms surveyed confirm that they have experienced dark patterns like hidden charges, false urgency and price manipulations based on their search patterns

45% of Indians surveyed did not purchase any Made in China products in the last 12 months; 64% do not have any Chinese app installed on their phone

30% Indians surveyed admit that they are watching a lot of videos they later find to be fake; Want platforms to be mandated to remove deepfake videos within 24 hours

100% families impacted: As air quality stays bad, every Delhi NCR family surveyed says one or more experienced pollution related health ailments in the last 30 days

With quality not improving and discounts going away, only 7% of Indian households surveyed now buying fruits/vegetables online

Urban India’s Sweet Tooth: 74% of urban Indian households surveyed consume biscuits and related items each week: 44% consume ice cream, chocolate, candies, etc. each week

64% residents of Delhi NCR surveyed do not support introduction of Odd-Even vehicle rule as a solution to air pollution; Many believe there shouldn’t be so many exemptions

7 years post Demonetisation: While number of cash transactions have reduced post UPI, big ticket transactions like property still require a sizable portion to be paid in cash

1 in 3 of Delhi NCR families surveyed likely to burn crackers this Diwali; Some have gotten them already and others know how to

4 in 5 Mumbai families have one or more members with sore throat and or cough; Rate road and construction dust and motor vehicles emissions as top causes for bad air quality

3 in 4 Delhi NCR families already have one or more members with sore throat, cough and burning eyes; Rate stubble burning in Punjab, Haryana and UP as key cause of air pollution

72% Indians surveyed have one or more in their close network who experienced heart or brain stroke or cancer acceleration in the last three and half years since COVID arrived

79% Indian consumers who buy services/tickets online are fed up with excessive convenience fee for such transactions

Over 1 in 4 Indian families surveyed say one or more members have fallen ill in the last 3 years due to mosquito borne diseases; 7 in 10 say their local body hasn’t conducted fogging recently and they rely on repellent sprays, creams and machines

56% broadband/fiber/DSL users have problems with their connection; 21% claim they have 3 or more issues every month

1 in 3 Indian parents surveyed say their children have fallen sick with flu/respiratory symptoms 4 times or more in the last 12 months; Been going to school as well with symptoms

Only 10% restaurant goers support Delhi High Court’s order to rename Service Charge levied by restaurants as Staff Contribution; 77% want Service Charge to be abolished or made optional

As Swachh Bharat Mission turns 9, 42% urban Indians believe availability of public toilets in their city/district has improved; However, Only 10% say they are maintained well; Most prefer visiting a restaurant, hotel or petrol pump to use the toilet there

1 in 4 mobile subscribers who ported their number in the last 24 months struggled with the process

61% urban Indian parents say their children are addicted to social media, OTT & online gaming platforms; 1 in 3 say addiction is making them aggressive, lethargic or depressed

41% families have 1 or more bank accounts they are not able to access online; 60% of those who tried getting online account access restored found bank process bureaucratic & inefficient

1 in 2 Delhi NCR households surveyed now have one or more individuals with viral/COVID type symptoms; Households impacted have more than doubled in last one month

52% families surveyed have had 1 or more members face unknown side effects from medicines; 85% want it to be mandatory for manufacturers to display main side effects on the packaging or via a leaflet

With airlines levying seat allocation charges for most seats on a plane, 47% fliers ended up paying them in the last 12 months

COVID Re-infection: 63% of Indians surveyed have had symptomatic COVID; 22% have had it multiple times; In 20% of cases the subsequent infection was more severe or persisting

BNCAP safety star rating likely to drive up speed and seat belt compliance as well as give a boost to new car sales; 72% say will refer to the ratings when making their buying decision

85% citizens surveyed support NMC guidelines prohibiting Doctors from receiving /gratification from various companies and establishments; Only 7% approve of the guideline that mandates Doctors to only write name of salt in prescription

India@76: 77% citizens surveyed confident that India’s clout in the world will grow further by the time it turns 80; Many believe corruption, social stability and women and child safety likely to be a concern even then

Early days of viral surge: 1 in 3 households in Karnataka have someone down with viral/Covid like symptoms; 1 in 5 in Delhi NCR and 1 in 6 in Maharashtra

1 in 3 Indian households that consume tomatoes paid over INR 200 per kg last week; Findings indicate prices at all time high now

58% citizens who use lifts and surveyed have had one or more family members getting stuck in a lift in last 3 years; 76% want government to bring mandatory standards for lift maintenance

As the digital personal data protection bill reaches parliament, majority citizens allege their data has been compromised by Government departments, telcos and banks

Conjunctivitis surge: 27% households surveyed in Delhi NCR have someone who currently has a pink eye or had it in last one week; 17% households in Maharashtra and Karnataka have it

27% individual income taxpayers surveyed yet to file their FY-23 income tax return; 14% say will not be able to meet deadline

43% consumers surveyed paid restaurant service charge in the last 3 months while 9% got it removed

Government subsidized tomatoes being availed by 7% of households surveyed however 82% still paid over INR 100/kg in their most recent purchase; 15% have stopped buying tomatoes

38% urban Indians surveyed confirm consuming foods with artificial sweeteners each month; 91% want food brands to display usage of artificial sweeteners on front of the pack

46% households surveyed are now paying over INR 150/kg for tomatoes; 14% have stopped buying them and 68% have reduced consumption

67% Indian households surveyed that consumed tomatoes confirm paying over INR 80/kg; 7% have stopped buying tomatoes

58% Indians surveyed say their district gets badly water logged; Leads to increased time in traffic, lost working hours, more vehicle wear and tear and also accidents

4 in 10 households surveyed already feeling pinch of rising Tur Dal prices

81% EdTech platform users surveyed have faced issues in the last 24 months; 32% surveyed have faced issues with Byjus

94% of households in UP surveyed confirm experiencing daily power outages in June; 74% of them say facing multiple outages daily that last more than 2 hours

9 in 10 consumers surveyed support the Government move to standardise charging cables for smartphones and tablets

3 in 4 households surveyed discard unused medicine; Want government to change rules to facilitate chemists to sell smaller quantities, accept return within a month

Consumers concerned about meter tampering at petrol pumps; 13% say they had a direct experience in last 12 months where the attendant did not reset the reading to zero before fueling

8 in 10 Delhi NCR residents surveyed believe neither Delhi nor Punjab Government are taking action to address toxic air issues; Want actionable plans put in place to address stubble burning, vehicular pollution and road dust

65% fliers want Government to bring back airfare capping as last minute fares spike; 85% also in favour of airlines mandatorily offering bereavement fares

1 in 6 Indian families have one or more members consuming Gutkha or chewable tobacco products; Majority want Government to take action on the supply side

2 in 3 citizens surveyed support withdrawal of 2000 rupee note but want government to only permit deposit and no exchange; Believe current approach will lead to conversion of black money into lower denomination notes

As heatwave spreads across the country, many struggle to get their air conditioners serviced by brands/manufacturers

46% Indian WhatsApp users surveyed facing an onslaught of unsolicited audio and video calls; Majority say they are coming from international numbers

Rising temperatures and power outages: 85% of Indian households surveyed face power outages every day; 37% of them face 2-8 hours of outage daily

56% of Delhi NCR residents who had COVID/viral infection with similar symptoms in last 45 days experienced lingering cough

39% of Indian families surveyed confirm experiencing some type of online financial fraud in last 3 years; Only one fourth of them were able to get their funds back

Stray Dog Bite Menace rises: 79% Indians surveyed say stray dog attacks have become common in their area and district, a jump from 61% who claimed so in 2022

1 in 4 Apple product users in India surveyed have a less than 3 year old device that needs repair/service and most find Apple too expensive for it

COVID everywhere in Delhi NCR: 45% Delhi NCR households currently have 1 or more family members unwell

17% citizens surveyed admit to storing sensitive financial passwords in their mobile contact list or notes, leaving them highly vulnerable to financial fraud

Despite COVID surge, only 6% surveyed are currently complying effectively to masking norms; Of those compliant, wearing mask in crowded outdoor spaces is the most common precaution

3 in 4 surveyed with COVID symptoms in the last one month confirm not undertaking the COVID tests

Rising prices of Medicines: 6 in 10 consumers say medicine prices have already increased 20% in last 12 months and another 12% increase from April 1 will hurt badly

World Water Day 2023: Water supply metrics shows improvement over last year but only 3% Indian households surveyed say they get drinkable quality water from local body

World Oral Health Day: Consumers report huge variation in prices for dental services: 3 in 4 surveyed want Government to make it mandatory for dentists to prominently display prices for common treatments

World Sleep Day 2023: 55% Indians surveyed are getting less than 6 hours of uninterrupted sleep; 28% say sleep quality has deteriorated post the COVID pandemic

37% citizens surveyed have experienced or observed scuffle, harassment, abuse in public transport including flights, trains and buses; 69% believe creating awareness about acceptable/ unacceptable behavior will help reduce such incidents

International Women’s Day 2023 Special: Though 8 in 10 urban Indian women are now using internet for a range of activities, many struggle with harassment, abuse, trolling, etc.; Demand actions from Government and Platforms to make internet safer

5 years since MRP and best before date were made mandatory on ecommerce platforms, 1 in 2 consumers say they can find this information now

95% WhatsApp users surveyed claim receiving pesky or unsolicited commercial communication every day

32% mobile service subscribers do not have coverage for majority of their day despite paying for 4G/5G services; 69% surveyed are facing call connection and drop issues daily

2 in 3 Indians surveyed get 3 or more pesky calls every day; 50% of them say such calls originate from personal number of people

71% Indians with direct/indirect exposure to capital markets and surveyed are concerned about governance of Adani Group; Half of them want SEBI and RBI to investigate issues raised in detail

As milk prices keep surging, 4 in 10 Indian households have either cut down on quantity, shifted to lower priced alternatives or stopped buying milk

Citizens rate Union Budget 7 on 10; Believe infrastructure and spending boosts are positive; say should have delivered more on health, environment and tax exemptions/deductions front

Mood of the Consumer 2023: 6 in 10 households surveyed facing an earnings, savings and uncertainty squeeze and want Budget 2023 to provide some respite

53% families of Delhi NCR have one or more members down with viral or respiratory issues; most taking paracetamol & warm fluids

As 5G roll out continues, 49% subscribers report faster data experience but only 16% report improvement in call connection and drop issues

Only 4% Indian adults surveyed likely to take COVID nasal booster; 50% hesitant to take any booster in any form

Eating and Ordering Healthy: 77% consumers surveyed in favour of Front of the pack Red Label to identify Ultra Processed Foods

7 in 10 Indian online shoppers surveyed believe live commerce will be useful; Want to use it to reach out to someone live for product demo, terms of sale, returns, warranty and pricing

48% fliers surveyed demand a ban on serving liquor onboard; 89% want new safeguards against risk of inebriated passengers

Rising Bank Locker Compliances & Costs: 6 in 10 consumers of bank lockers likely to downgrade size, switch bank or shut locker; Believe banking system has become complex or expensive in last 5 years

How Indians will welcome New Year 2023: 8 in 10 surveyed likely to ring in the New Year at home with immediate family

As COVID surges in China, 76% Indians surveyed now in favour of making masking mandatory in indoor public places like malls, cinema halls & places of worship

With rising COVID risk, 57% want mask made mandatory in flights and at airports again

28% Indians surveyed have taken the COVID booster dose; 8% more plan to take it within 30 days; 64% are reluctant

7 in 10 Indians surveyed in favour of shutting all flights from China and prohibiting entry (mandatory quarantine) for anyone who has been there in the last 14 days

83% household consumers surveyed want upfront ‘End of Life Service Date’ disclosure made mandatory for all high value serviceable products like automobiles, whitegoods and gadgets

1 in 6 households surveyed have had family members who experienced allergic reaction or severe ailment due to cosmetics in the last 3 years

6 in 10 Indians surveyed reduced their Made in China purchases in 2022 given the geopolitical situation

Delhi Airport ratings drop as Terminal 3 drives poor experiences in many areas ranging from security check to passenger pick up

46% Indians surveyed have low or zero trust in Google reviews and ratings: Majority find them to be either positively biased or inaccurate

Citizens report rise in prevalence of severe medical conditions in their close network: 51% citizens surveyed have had 1 or more individuals in their close network facing a severe medical condition

Crisis in the making: Over 40% urban Indian parents admit their children between ages 9-17 are addicted to videos, gaming & social media

74% citizens surveyed want loss limits introduced for online and fantasy gaming

6 in 10 citizens surveyed report personal data breach by their loan service provider while 4 in 10 point finger towards insurance providers or banks

56% parents surveyed believe packaged food advertisements targeting kids are driving increased consumption of junk food by their children

With 3 individuals on an average in most families experiencing pollution ailments, 72% Delhi NCR residents surveyed hold Delhi Government most responsible

2 in 3 fliers want Government to bring back airfare capping; many complain of excessively high fares

6 years of Demonetisation: Digital transactions in India continue to rise, yet 44% of those who bought a property reveal cash was part of the transaction

4 in 5 Delhi NCR families surveyed have someone experiencing pollution related ailments: 18% have already visited a Doctor or a Hospital

53% Delhi NCR residents surveyed identify stubble burning by farmers in Punjab, Haryana and UP as the primary cause for toxic air

Only 35% Indian households surveyed rate the quality of piped water they get from local body as good

Feeling the Pinch: 76% households surveyed confirm paying 25-100% more for vegetables in 2022 as compared to 2020

As air in Delhi NCR turns toxic, 7 in 10 families surveyed already have someone having difficulties

2 in 5 families surveyed in Delhi NCR likely to burn crackers this Diwali

52% families who got assets of a demised family member transferred in the last 10 years had to pay bribes in many places

Despite new COVID variants identified, 2 out of 3 families surveyed likely to socialise this Diwali

6 in 10 Indians surveyed say stray and/or pet dog attacks are common in their area

Over 1 in 3 consumers surveyed say the airline they booked in the last 12 months did not give an option to secure a free seat

5% mobile subscribers surveyed ready to move to 5G in 2022

SPAM infiltrating Whatsapp as 51% of the users surveyed say they get 4 or more spam messages each day

What Delhi NCR says about its milk: 2 in 3 households surveyed believe the milk they are consuming is not pure

8 years of Swachh Bharat: 6 in 10 surveyed give thumbs up to better municipal responsiveness and improved civic sense among children but not happy with lack of functioning public toilets

42% businesses surveyed finding it difficult to file their tax return and audit report by September 30th deadline

1 in 3 Indian households surveyed to spend over INR 10,000 this festive season with foot falls in stores/markets likely to rise by 20%

Only 14% consumers likely to use print out on demand service if it became available via quick commerce

School children in India are four times more compliant to masking norms than adults

3 in 4 consumers say excessive convenience fee for digital payments coming in the way of cashless India

50% reduction in number of Delhi-NCR households with someone down with flu/viral symptoms

As COVID prevalence dips, 45% citizens surveyed plan to travel in the next 2 months of the festive season

7 out of 10 Indians surveyed never wear a seat belt when travelling on the rear seat of a vehicle: LocalCircles Survey

56% citizens surveyed facing severe call connect failure and call disruption issues

Rising prices of milk is leading to 1 in 3 Indian households downgrading brand/quality or reducing consumption

1 in 4 fliers have either lost their baggage or found it delayed during the last three years; 35% found their checked in baggage damaged one or more times

62% health insurance policy holders surveyed saw their premiums increase by 25% or more in 2022

Safety concerns still holding back people keen to buy electric scooters

Delhi NCR witnessing its worst bout of viral fever/ flu symptoms and COVID with 8 out of 10 households affected in last 30 days

“Citizen Pulse on 75 years of India’s Independence”

86% Noida residents surveyed say there is encroachment of common areas/spaces in their colony or society

Despite COVID cases rising again, 1 in 5 Indians surveyed will visit a cinema hall once or more in the next 60 days

7 out of 10 households share dismay at the lack of effort by local municipal body/ panchayat to conduct anti-mosquito fogging

9 in 10 Delhi NCR residents with symptoms are missing from officially reported case figures as they skip taking the COVID test or opt for at-home antigen test

42% Indians surveyed experienced financial fraud in the last 3 years

41% of income taxpayers surveyed yet to file IT return; 22% say difficult to file it by July 31st deadline; About 10 % faced technical glitches

Consumers unhappy with Delhi High Court’s stay on CCPA’s restaurant service charge restrictions: 20% say will put up a fight while 37% say will avoid restaurants levying service charge; 13% will avoid all restaurants

As rupee falls from 38 to 80 against US dollar in last 15 years, 3 in 4 Indians surveyed believe it will impact them adversely

54% individual income tax payers yet to file return; 37% of them say difficult to do so by the deadline

Why India needs Right to Repair: 1 in 2 households with less than 5-year-old devices or whitegoods & appliances say they are unable to get them repaired because of prohibitive costs

52% Indians surveyed say their sleep pattern has changed post COVID pandemic

3 in 4 Indian fliers surveyed concerned about flight safety; Believe financial situation of some airlines and weak audit/regulatory oversight key causes for incidents

57% of not boosted adults unlikely to take the precaution dose in the next 3 months

14% Indians surveyed have used instant loan apps in last 2 years; most faced very high interest charges, extortion and data misuse

86% citizens say their district gets waterlogged in monsoon season; leads to traffic, lost productivity, vehicle wear-tear & accidents

As GST turns 5, 45% businesses give it a thumbs up while 24% express dissatisfaction

58% eCommerce say their negative rating & review is not published by eCommerce platforms; 90% of them say platforms should restrict low rated products from sellers to be re-listed as another product

Restaurants forcing service charge on consumers despite Government guidelines; 60% who went to an air-conditioned restaurant in the last 30 days paid it; want CCPA to issue penal notices on suo moto and complaint basis

2 in 10 families surveyed had instances of COVID reinfection in last 6 months; 46% who had it said second infection more severe

Official COVID case counts in Delhi NCR estimated to be understated by over 80% as most with symptoms opt for at-home antigen or no test at all

Over 7 in 10 citizens oppose increase in GST rate structure from 5% to 7-8% and from 18% to 20%

Despite COVID cases rising across the country, 95% Indians surveyed say mask and social distancing compliance is not happening in their city/district/area

76% consumers who own air conditioners do not get them serviced by manufacturer/company service due to reasons of high cost, complicated contact process and the time it takes

Consumers unhappy with Vehicle Scrappage Policy, want kilometers run to be the criteria to define old vehicles instead of age

Teaching staff effectiveness and refunds big issues consumers have with edtech platforms; 66% surveyed demand regulation of such platforms by Government

Service Deficiency: 2 in 3 Indian consumers surveyed who use digital payments have 1 or more of their transactions disrupted each month due to poor 3G/4G network quality

On World Environment Day 2022, 1 in 3 residents of Delhi optimistic that Delhi-Punjab State Government can work together to find solutions to toxic air; want action to begin immediately

89% consumers firmly against levying of forced Service Charge by restaurants

2 in 3 Indian consumers have come across 3 or more misleading advertisements during the COVID pandemic; say regulation of it is absolutely ineffective

2 in 3 Indians surveyed believe Modi Government 2.0 has met expectations, however, most not happy with unemployment and rising cost of essentials

India Airline Passenger Sentiment Survey 2022: 79% passengers surveyed in India believe airlines are compromising on passenger comfort and cutting corners after the pandemic

1 in 2 citizens surveyed acknowledge seeing ads based on their private voice conversations; microphone and contact list access to certain apps is leading to privacy breaches

As Government relooks at Restaurant Service Charge, 37% consumers who went to an air-conditioned restaurant last month admit to paying it

Inflation squeeze and rising pessimism: 7 in 10 Indian households surveyed experiencing an over 10% increase in their monthly expenses in the last 3 months with average increase over 15%

64% Indians surveyed get 3 or more spam calls every day

While the power outage improves slightly for some Indian households from April to May, 3 in 5 still struggling amidst massive heatwave

COVID daily case reports in Delhi-NCR are likely missing over 80% of the cases

Only 4 in 10 consumers say eCommerce platforms are displaying the Country of Origin information for all products

41% Indian parents surveyed are currently unwilling to get their children in the 6-12 age group vaccinated

LocalCircles survey finds atleast 40% undercounting in Delhi-NCR daily COVID cases reported in April

2 in 3 Indian households surveyed confirm facing power outages amidst heatwave and high temperatures

Schools amidst rising COVID cases: 63% parents say if district TPR crosses 5%, schools should also make online classes available

1 in 3 Indians surveyed believe the 4th COVID wave in India has already started

COVID network prevalence growth in Delhi-NCR likely slowed week-over-week from 100% to 60%

7 in 10 Indians surveyed in favour of RED warning sign on packaged food products containing high amount of fat, sugar and salt

Rising social interactions and risk of 4th COVID wave: 94% families surveyed likely to have 1 or more visitors coming to their homes in the next 30 days

19% of residents of Delhi-NCR say they now have 1 or more individuals in their close local social network who had COVID in the last 15 days

Masks and Social Distancing work, say 8 in 10 families who have escaped COVID in the last 2 years

9 in 10 household consumers surveyed feeling the pinch of rising prices of vegetables like lemon, beans, ladyfinger, others in the last 30 days

With rising prices, 29% Indian households surveyed downgrade the edible oil they use; 17% have cut discretionary spending

62% parents in favour of mandatory masking for children and staff in schools while they are indoors, 52% in favour of no masking outdoors

79% app taxi users say “Driver Cancelling Ride” after finding destination or non-cash mode of payment is the top pain point

As states remove mask mandates, 9 in 10 Indians now say that most in their area/city/district either do not have a mask at all or are not wearing it properly

Over 8X rise in the number of household consumers staying away from electric scooters due to safety and performance

Consumers say redressal of defective products is broken for many brands and want CCPA to fix this

55% citizens in favour of Government expanding the COVID precaution or booster dose program to include all adults; 1 in 2 of those willing to get boosted keen to try a different vaccine

As Government gets ready to resume all international commercial flights from March 27th, Nearly 7 in 10 citizens surveyed continue to oppose the move

1 in 2 Indians surveyed believe Government must conduct aggressive genome sequencing to mitigate risk from BA.2 mutations and Deltacron

Cinema halls to see spike in demand as 41% citizens plan to visit once or more in the next 60 days

As parts of Chinese supply chain shut due to rising COVID cases, fewer Indian consumers likely to feel the impact

73% citizens surveyed against India restarting full schedule commercial international flights from March 27th

Why people of Uttar Pradesh gave another term to Yogi Adityanath-led BJP Government

77 pct citizens approve of Government’s handling of evacuation of Indians from Ukraine

International Women’s Day Special - Use of tech by Indian women rises: 2 in 3 households where women weren’t using a smartphone/gadget 10 years ago are now doing so

Impact of rising crude oil and airfares: Of those who were planning to undertake travel by flight this summer, 46% likely to either drop plans or take alternate mode of travel

Though 6 in 10 Indians support Government’s handling of the Russia-Ukraine situation, many unhappy with Russia’s actions

42% Indian households to cut discretionary spending if petrol/diesel prices rise

As COVID cases hit new lows, 59% citizens surveyed plan to travel during March-May months

41% of the citizens who have experienced personal financial data breach hold telecom & banking service providers responsible

1 in 4 Indian households that shop for groceries online is using Quick Commerce apps to buy last minute essentials and indulgence foods

At the 2-year mark, approval rating of AAP Delhi Government 2.0 declines with only 1 in 3 Delhiites rating 2 year performance as good or higher

2 in 3 broadband, fibre and DSL users in India struggle with connection disruption issues and lower speed than what they are charged for

63% Karnataka parents currently sending children for in-person school and number expected to go up to 75% once test positivity rate drops to 1%

8% citizens have close contacts for whom COVID-induced conditions persisted for over a year or have become permanent

With TPR now at 1.9%, 78% parents in Uttar Pradesh likely to send their children to school as they reopen for all classes in the coming days

2 in 3 Indians surveyed believe Budget 2022 will have positive impact on economy though no personal tax relief is upsetting to many

42% of those eligible currently unwilling to take the precaution or booster dose

49% parents in Telangana sending or ready to send their children to school now and another 33% willing to do so once TPR in their district falls to 2%

48% Delhi parents ready to send their children for in-person schools and 69% will be ready to send once TPR falls below 2%

Budget 2022: People want healthcare to be top area of allocation: 40% taxpayers likely to switch to new income tax structure if Government reduces tax rate by 2-5%

74% Delhi parents do not support re-opening of schools at this time

Percentage of citizens in favour of postponing state elections rises from 31% to 55% in last 2 weeks

54% Delhi residents now support removal of odd-even restrictions in markets; want night-weekend curfew to continue till test positivity rate reaches 5%

62% of parents in Maharashtra are unwilling to send their children to schools from Jan 24th

63% Delhi residents don’t approve removal of COVID restrictions till TPR rate reaches 5%

As America rolls out “Masks for all”, 2 in 3 surveyed keen that India takes up a mission to get protective masks to every Indian

COVID prevalence in close network of Indians has rapidly risen in the last 2 weeks, with 77% citizens surveyed having someone testing positive in the last 30 days

Of those who cancelled travel due to COVID 3rd wave, only 29% were able to get a full refund from airlines and 34% from hotels

Prevalence of COVID in close social networks has doubled within a week; 1 in 2 Indians surveyed now have someone in their close social network testing positive in last 30 days

1 in 3 surveyed opposed to state elections being held in 5 states amidst 3rd COVID wave

As COVID cases grow by over 26 times in last 3 weeks, 52% parents do not want to send children to schools

As Omicron surges in India 2 in 3 favour mandatory work from home for all desk jobs

India Consumer Spending Outlook 2022: 15% families likely to spend on major items like property, car & jewellery in 2022; 40% likely to invest in equities & mutual funds

2 in 3 Indians now believe that the 3rd COVID wave will be here within the next 3 months

Despite risk of Omicron, 14% still likely to go to cinema halls to watch a movie in the next 60 days

RED FLAG: Though Omicron risk is high, 58% Indians still have plans to travel in the next 3 months

Omicron and Schools: Most parents want district authorities to shut schools only when there are multiple cases in their district or vicinity

Despite Omicron cases rising in India, social distancing compliance is non-existent now

With Omicron cases rising, vaccine hesitancy in India now lowest ever

International Anti-Corruption Day: 2 in 5 citizens who got COVID treatment at a hospital during the 2nd wave had to pay a bribe

1 in 2 Indians favour suspending all international flights from countries with 20 or more Omicron cases

Red Flag: Even with Omicron detected, 1 in 3 Indians continue to refrain from carrying a mask when stepping out of home

With the threat of Omicron variant on horizon, parents not sending children for in-person school likely to rise

44% Indian households say they are now paying over INR 60/kg for tomato

2 in 3 citizens want Government to reconsider its decision about restarting international flights from Dec 15,2021 in light of the new Omicron or Covid B.1.1.529 variant

61% citizens against Government’s move to increase GST rate on apparel and footwear from 5% to 12%

Over 1 in 2 Indians do not want cryptocurrencies legalised in India but for RBI to roll out India’s own digital currency; 76% want cryptocurrency ads to be put on hold till there is regulatory clarity

Though Air Quality Commission ordered restrictions for Delhi-NCR to control pollution, citizens say other than school/college shutdown, not much else was enforced on ground

With 6 in 10 likely to attend weddings in Nov-Dec and low mask and social distancing compliance levels, risk of COVID set to rise

LocalCircles estimates 11.5 crore Indian adults are currently hesitant to take the COVID vaccine

Percentage of Delhi-NCR families who have visited a doctor or a hospital due to a pollution ailment doubled from 22% to 44% within a week

Post the Covid 2nd wave, 25% more Delhi NCR families have someone experiencing pollution ailments in 2021 in comparison to 2020

Despite COVID vaccination being voluntary, over 1 in 4 say their local administration, companies and associations have made it mandatory

43% Delhi-NCR residents now say they have someone in their family or close network who has been impacted by dengue this year

4 in 5 families in Delhi-NCR have someone who is now experiencing 1 or more ailments due to polluted air

5 years post demonetisation, though cash usage has declined, its use is still prevalent in property transactions, grocery purchase and payment for services

2 in 3 households do not plan to burn any crackers this Diwali

With Diwali shopping, socialising and events at their peak, mask & social distancing compliance hits new lows in India

8 in 10 Indians support RBI’s move to stop auto-debit taking place via various app stores

As India crosses the 1 billion vaccine doses administered milestone, 61% citizens express strong willingness to take a 3rd vaccine dose once it becomes available

As India goes into festive season, mask and social distancing compliance hits a new low

Only 7 crore Indian adults now hesitant to take the COVID vaccine

46% citizens likely to travel in the festive season with 60% rise in travelers as compared to the monsoon season

Festival Spending Study: With 100% improvement in consumer sentiment in 4 months, 3 in 5 Indian households will spend this festive season; Budget and Safety to be key criteria

Massive Black Marketing during the COVID 2nd wave and lessons for 3rd wave: 70% citizens overpaid for ambulances, 36% for oxygen; 19% for medicines, and 13% for RT-PCR tests

2 in 5 consumers not happy with how food aggregators handle grievance redressal even for substandard quality food

Viral fever situation shows some improvement in Delhi but 28% households still have 1 or more members down with it

Only 12% citizens of Punjab gave a thumbs up to the 4.5 years performance of Punjab Government

77% citizens want the Government to bring petrol and diesel under Goods & Services Tax (GST)

Parents of school-going children happy with mask compliance, but concerned about indoor air ventilation, eating & assemblies

Though risk of a 3rd wave looms, many Indians plan to socialise and celebrate in September & October

1 in 3 Indians store confidential personal information like bank account, debit/credit card, ATM Pin, Aadhaar/Pan card in mobile, computer or email; 11% even store it in their mobile phone contact list

74% Indians want Government to suspend flights from countries where presence of C.1.2 SARS-COV2 variant has been reported

40% Indian families have 1 or more members already that have taken the COVID antibody test this year

Mosquito Menace: 70% Indian households say their Municipal Corporation or Panchayat does not at all or rarely does any fogging for mosquito control

Majority Indians experienced no or mild side effects post the two doses of COVISHIELD and COVAXIN

Vaccine dose availability in India in August highest in last 5 months

The flu wave: 10% households in Uttar Pradesh have 1 or more members who are currently down with flu-like symptoms

The flu wave: 1 in 5 households in Haryana have 1 or more members who are currently down with flu-like symptoms

The flu wave: 41% Delhi households have 1 or more members who are currently down with flu-like symptoms

While 53% parents now willing to send children to school, majority of them want local administration to enable vaccination at/near school for staff and supply antigen test kits to school

India @ 75: 3 in 4 citizens believe India’s economy will significantly recover from the impact of COVID within the next year; 58% confident that India is well prepared to handle a 3rd COVID wave

How the Indian Tokyo Olympics contingent inspired the nation: 71% parents say they will support their child taking up a sport as a career beyond cricket

Only 12-13% of those who cancelled travel bookings due to 2nd COVID wave got timely refunds; 90% want Govt to come up with a travel cancellation refund policy till the pandemic is on

Only 10% citizens plan to visit cinema halls or multiplexes in the months of August and September

48% parents only want their children to go to school once they have been administered the COVID vaccine

With 28% Indians planning to travel in August-September, risk of the 3rd COVID wave set to rise

As India unlocks fully only 6% Indians believe social distancing compliance is effective in their area/district

The Big Squeeze: With rising prices of fuel and essentials amidst the COVID-19 impact, 79% consumers believe their household earnings for FY21-22 will decline while 49% expect decline in savings

65% citizens had someone in their close network who could not find a dose when they went for vaccination in the last 30 days

89% citizens surveyed want DOT to create a simpler mechanism for users to report SPAM or unsolicited messages

63% parents say that schools have increased fees this year despite classes being held online

81% consumers want eCommerce consumer protection rules but many raise exceptions on inadequate coverage of various ecommerce services

As GST turns 4, 2 out of 3 citizens want changes to rate structure

As GST turns 4, 43% businesses give it a thumbs up, while 28% express dissatisfaction

As citizens rate their state Governments on COVID 2nd wave handling via LocalCircles, Tamil Nadu and Andhra Pradesh emerge at the top

33 crore Indian adults may currently be hesitant to take the COVID vaccine

As India unlocks, 2 in 3 Indians say there is limited or no mask compliance in their area and district

76% Indian parents are not ready to send their children to school till cases in their district go down to zero or children get vaccinated

With Indians getting ready to eat out, shop and have people over, the COVID 3rd wave may come sooner than anticipated

One year post India-China Galwan valley escalation: 43% Indian consumers say they did not buy any Made in China product in the last 12 months

70% citizens had someone in their social network who tried and could not find a COVID vaccine dose in May

For 2 in 3 Indian households, contactless home delivery with social distancing to be top criteria for their purchases in the next 3 months

74% Delhi residents support Unlocking from June 7th

73% citizens want their State Government to cap service charge and prohibit registration charges by private hospitals for COVID vaccine

At 2 year mark, 51% citizens surveyed rate Modi Government 2.0 as Meeting Expectations: 24% rating drop in 2 years concerning

Impact of COVID 2nd wave: 59% Startups and MSMEs in India likely to scale down, shut down or sell themselves this year

89% small businesses want Government to allow GST payments for March - May without late fee and interest till June 30th, 2021

68% Delhi residents surveyed in favour of 1-week lockdown extension

74% Delhi residents surveyed in favour of 1-week lockdown extension

48% citizens want the Government to make COVID test mandatory before administering vaccine doses

84% of Maharashtra residents want lockdown restrictions to continue till May 31; Most suggest home deliveries of all goods be permitted to minimize business disruption and consumer inconvenience

70% Delhi residents surveyed in favour of 2-week lockdown extension

As daily COVID cases cross 400,000 and shortages of all things COVID become rampant, 61% Indians feel angry, upset, depressed, or worried

51% citizens or someone in their social network could not find a COVID-19 vaccine dose this month when they went for their vaccination

68% residents of Delhi now in favour of extending lockdown/curfew by atleast 1 week as the city faces its biggest ever health emergency

As India’s daily COVID caseload crosses 275,000, securing ICU beds and COVID management drugs now requires clout and connections

As daily case load goes past 17,000 mark, 59% Delhi residents in favour of a 3-week lockdown

Major Red Flag: 25% citizens with booked summer travel may pose major risk to India’s already massive 2nd COVID surge

18% citizens or someone in their social network could not find a COVID-19 dose when they went for vaccination in the first 10 days of April

Urgent Need to Comply: Only 11% citizens say there is effective social distancing compliance in their area, district/city; Only 29% say mask compliance is effective

As COVID 2nd wave gets stronger in India, percentage of citizens willing to take the vaccine goes up to 77%

As India experiences a fast-growing second wave of COVID, only 25% parents willing to send their wards to school in April

Impact of Covid variants and India’s 2nd wave: 2 in 3 still in favour of suspending arrivals from UK and South Africa to contain Coronavirus variants

1 in 4 residents of states with restrictions on Holi celebrations is still planning to play Holi with people outside their family

No Lockdown: Public supports restrictions in districts with 500+ active COVID cases; Approves closure of non-essential public places & imposition of night curfew

68% citizens want Government to create Code of Regulation for Online Fantasy Sports; Want celebrities to talk about risks too in advertisements

Alarm Bells Ringing: 52% citizens say the risk of COVID-19 variant strains leading to a strong second wave of cases in India is now high

75% of citizens are in favour of the Government opening vaccination for all above 18 by permitting private labs and hospitals to vaccinate after-hours via appointment and walk-in

73% Indians get 4 or more unwanted SMS every day

Can we make Public Places safer for Women in India? 29% faced molestation or sexual advances at public places; Over 75% of the victims did not even file a police complaint

As vaccination drive progresses, the challenge for people shifts from getting an OTP to getting an appointment slot

As PM Modi, Ministers take COVID-19 jab & vaccination begins at private hospitals, vaccine hesitancy drops to 36%

21% Indians currently plan to take their COVID-19 vaccine at a private hospital; Number could double basis how it goes in the coming weeks

India becoming complacent against COVID-19: Only 30% citizens rate mask compliance as effective in their area while just 12% citizens rate social distancing compliance as effective

51% citizens are cutting spending to cope with high petrol/diesel prices; Of them 21% are in real pain and cutting spending on essentials, 14% dipping into savings

As Covid vaccination in India gets close to achieving the 1 crore or 10M mark, vaccine hesitancy continues to decline with 50% citizens now willing to take it

56% of Delhi residents approve the 1-year performance of AAP Government 2.0, mainly for overcoming challenges induced by COVID-19

67% parents in favour of schools reopening within the next 60 days; 32% want reopening to be pushed to June/July

42% Indians now willing to take the vaccine with the number expected to go up to 65% if Government leaders take it

Whatsapp Policy Change Impact: 5% users in India have deleted Whatsapp; 22% claim to have reduced usage drastically

Vaccine Hesitancy in India continues to fall with 40% citizens now willing to take the vaccine

As India begins COVID-19 vaccination, hesitancy falls by 10%

Annual Startup and MSME Survey 2021 - Finding growth and capital are top two challenges for startups and MSMEs this year

Whatsapp Policy Change Impact: 15% users in India likely to move away completely; 36% say will reduce usage drastically

Impact of B.1.1.7 coronavirus strain: 64% citizens want bubble flights shut with countries having cases of the new strain

69% citizens want the Government to reduce petrol and diesel excise duties, with the majority in favor of reduction by 6 rupees or more

Despite two COVID-19 vaccines approved, 69% Indians still hesitant to take the COVID-19 vaccine

69% parents want schools to reopen from April 2021 or after

Two-thirds of those considering international travel in the next 3 months likely to drop plans & bookings

41% small businesses say impossible to file ITR by Dec 31st and want extension of deadline

Corporate Governance Survey 2020: On Good Governance Day, individual shareholders highlight key issues with Corporate Governance at listed Indian companies

Impact of the new Coronavirus variant: 50% Indians want bubble flights from impacted countries suspended

Vaccine hesitancy rises as 69% Indians now say they won’t rush to take it

71% of citizens support the idea of COVID-19 vaccines to be first administered to individuals who are antibody negative

Mood of the Consumer: GREEN SHOOTS EMERGING - 48% consumers plan to make discretionary purchase in the next 4 months with home renovation, whitegoods and travel likely to be top areas of spending

Citizens divided over whether AYUSH Doctors should be allowed to perform surgeries, only 14% say they will go to an AYUSH dentist for tooth extraction or RCT

85% citizens believe that the farmers’ protest will worsen COVID-19 spread

61% of citizens now have 1 or more individuals in their social network who died of COVID-19

Motor Vehicle Aggregator Guidelines: 81% consumers support 1.5 X cap on surge pricing, up to INR 100 penalty if driver cancels ride

Despite an affordable COVID-19 vaccine now likely by Feb 2021, 59% Indians say they won’t rush to take it

1 in 5 families will be attending engagements and weddings this Nov-Dec sparking fear of COVID spread worsening

9 out of 10 Indians now have 1 or more contacts in their social network who have had COVID-19

74% Delhiites favour some type of shutdown of markets and non-essential shops, services to contain the spread of COVID-19

Only 29% Indian consumers purchased Chinese products this festive season

Pollution impact: As AQI level crosses 900 in many parts of Delhi and NCR, 73% households in 5 cities now have 1 or more individuals suffering from pollution-related ailments

COVID-19 pandemic impact: Percentage of citizens using cash as the primary mode of transaction reduce by 50% in 2020

Essentials pinch during Pandemic: 70% households paid 25-100% higher for Tomato, Potato and Onion in 2020

Over 75% residents of Delhi-NCR say GRAP guidelines are not being effectively followed in their area and city

Only 7% citizens plan on going out to movie theatres in the next 60 days

61% Indians are sceptical about COVID-19 vaccine even if it is available in 2021

Green Shoots for Women Hiring: 43% MSMEs and startups plan to hire women in the next 6 months

65% households of Delhi NCR already have 1 or more individuals who have started experiencing pollution related ailments

36% Indians plan to socialise over this festive season, sparking fear of COVID spread

75% consumers feel children are being misled in many advertisements for apps, gaming and other online services

71% parents will not be sending their children to school in October even if schools reopen

88% of citizens surveyed in favour of Government making wearing masks mandatory for all when stepping out of home

80% MSMEs and Startups oppose Non-Personal Data Policy in its current form; Feel permitting large businesses and platforms to sell aggregate data for a price will not help MSMEs and startups

Only 4% of those who needed a COVID ICU bed were able to get it through the routine process, 78% had to use connections and clout

Rough patch for restaurants likely to continue atleast for next 60 days with majority revenues expected only via food delivery channel

Price rise amidst pandemic: 73% households are now spending more on essentials and getting less in comparison to pre COVID-19 times

48% citizens say they have 1 or more individuals among their contacts who despite having symptoms did not get a COVID test done and instead did self-treatment/quarantine

Only 19% citizens say they will undertake festive travel this year

Indian consumers want government to regulate advertising; raise strong concerns via LocalCircles about a series of misleading advertisements during the COVID-19 pandemic

82% citizens want to avail of the digital health id, but do not want to share sensitive personal data beyond health/medical records

63% citizens in favour of holding JEE & NEET exams as scheduled in September

Only 65% consumers could find MRP information on ecommerce sites while only 31% could find best before date information

69% citizens want Govt to issue ‘COVID Warrior’ certificates or identification to all those who have recovered from COVID-19

34% consumers now spending over 4 hours per week on group video calls; WhatsApp and Zoom most preferred group video calling apps

62% parents say even if Government reopens schools on Sep 1, they will not be sending their children

As India’s COVID-19 daily case load becomes highest in the world 58% citizens believe small towns and rural districts unprepared to handle the pandemic

India at 74: More than half the population optimistic that India will have growth and economic recovery within 2 years

27% eCommerce shoppers spent over INR 1000 in the latest Amazon and Flipkart sales

Only 33% parents in support of schools in India starting from September 1

COVID-19 spread rising: 31% citizens now say they have atleast 1 COVID-19 positive case in their social network

With Consumer Protection (eCommerce) Rules 2020 notified, all online service providers must now comply

Only 29% citizens say they will take metro/local trains in the next 60 days if they are restarted

Only 6% citizens willing to visit theaters or multiplexes in the next 60 days; majority feel opening them is extremely risky

69% parents want the Government to increase the proposed screen time limits for online classes

As Government notifies Consumer Protection Act 2019, consumers cheer the introduction of Class Action Suits

97% parents in Mumbai are against physical reopening of schools anytime soon

68% citizens believe weekend lockdowns have negligible or minor impact in containing spread of COVID-19

49% citizens say Chinese cos should be allowed to sell products in India only after an undertaking stating no personal or aggregate data is shared with China

Drugs Controller General of India acts on LocalCircles report - asks all state drug controllers to prevent black marketing and unauthorised sale of COVID-19 drug Remdesivir

Unlock 2.0: 66% citizens believe a one-month complete lockdown in 15 high virus load districts is needed to contain COVID-19 spread in India

Even though COVID-19 lockdown has ended, 40% Indian consumers still getting majority of their essential and non-essential supplies home delivered via ecommerce or local/retail stores

Unlock 2.0: 67% citizens say they will not take metro/local trains in the next 30 days even if they are restarted

37% of the consumers that shop online look for Country of Origin information of the product

64% parents in favour of starting online classes for young children but most in favour of limiting them to 2 hours/day

87% Indians say they are willing to boycott buying Chinese products for next 1 year in light of the latest India-China faceoff

74% citizens believe a one-month complete lockdown in high virus load districts is needed to contain COVID-19 spread in India

COVID-19 impact: Only 16% Startups and SMEs have cash to survive for more than 3 months

62% residents of Delhi opposed Delhi Government’s move of restricting access of NCR residents to Delhi hospitals

3 weeks post lockdown relaxation for non-essential ecommerce - 36% customers say, yet to place their orders

From Lockdown 1.0 to Unlock 1.0: 166% rise in number of Indians that are feeling anxious or worried

As Government issues SOP for opening hotels, malls, and restaurants, most say they won’t visit in the next 30 days

Majority parents don’t want schools to reopen till there are no cases for 21 days in their district and its vicinity

Almost half of NCR residents do not want borders opened due to high number of COVID-19 cases in Delhi

72% consumers paid more for packaged food and groceries during lockdown 1.0-4.0

Private Hospitals Overcharging for COVID-19 treatment: 61% citizens want private hospital charges for COVID-19 to be standardized or capped

72% citizens feel a complete lockdown is needed in 19 high virus load districts of India to contain spread of COVID-19

At 1 year mark, 62% citizens feel Modi Government 2.0 has met their expectations

Though air travel resumes, majority Indians skeptical about traveling in the next 30 days

25% citizens say they will order restaurant food once or more via food delivery apps in the next 30 days

Availability of Essential Goods during lockdown: Consumers report improvement in essentials availability via retail stores while availability via ecommerce platforms drops again

88% citizens want MHA to expand its lockdown essentials list and include gadgets, air conditioners, coolers, appliances, office and school supplies

Consumers in red zones say they want to buy gadgets, home supplies and office/school supplies post upcoming lockdown relaxations

Most citizens support lockdown relaxations in Red Zones but want stringent lockdown to continue in the 14 high virus load districts

80% of those who ordered grocery online during lockdown did it for convenience as opposed to price and selection

52% citizens want states to implement a solution for home delivery of liquor in red zones to prevent the spread of COVID-19 due to crowds at liquor vends

Only 25% citizens are clear about lockdown 3.0 rules

As India relaxes lockdown and people get ready to get back to work, demand for Hand Sanitizers set to witness a sharp spike

74% citizens in favour of full lockdown in 27 high virus load districts

78% consumers want Government to permit eCommerce platforms to deliver all goods beyond essentials

Charging over MRP during lockdown: Consumers find MRP compliance better on ecommerce apps, as compared to local retail stores

Only 29% citizens have clarity about which shops, businesses and establishments are permitted to operate in their district

47% citizens in favour of continuing lockdown till last week of May in districts with COVID-19 cases after April 15th

47% of Indian startups and SMEs have less than 1 month of cash left, many out of funds already

COVID-19 Extended Lockdown: Consumers struggle with AC and gadget repairs, finding equipment for online school classes of children as products and services stay shut

87% citizens believe their household earnings in the next 12 months will reduce in comparison to last year

COVID-19 Impact: In 4th week since lockdown, consumers report improvement in essentials availability via ecommerce platforms and retail stores

Citizens support free movement of goods but want people movement to be more restrictive in districts with active cases after March 31

COVID-19 Impact: In week 4 of lockdown, consumers report essentials availability improvement via ecommerce platforms while that at retail stores stays at 64%

42% Indians say they have increased their use of digital payments in last 3 weeks

Parents want Government to find a solution so they can get needed essential equipment and supplies for children to participate in online classes

After showing some improvement for a week, the availability of essential goods starts dipping again both offline and online

Getting fruits and veggies during the COVID-19 lockdown: local vendors and stores save the day for consumers across India

79% citizens in favour of stringent restrictions post April 15th to contain the spread of COVID-19

Medicines during COVID-19 lockdown: Local chemists prove to be the go to for consumers with much better availability than ePharmacies

Availability of essential goods sees improvement but 47% still unable to get essentials via ecommerce platforms

With online classes starting for schools/colleges, parents struggle to find computers/tablets for children to access them

COVID-19 lockdown impact: 55% consumers still unable to get their essential goods via ecommerce platforms

Startups & SMEs want immediate payments from PSUs & Corporates; want CSR funds made available for startups and grants for Government registered startups

Sanitizer availability during COVID-19 outbreak: 50% of those who wanted to buy hand sanitizers last week could not find them

COVID-19 lockdown impact: Percentage of consumers able to find essential goods at retail stores & ecommerce apps shows marginal improvement but situation remains worrisome

COVID-19 lockdown impact: Percentage of consumers unable to find essential goods at retail stores rises further; availability via ecommerce apps shows slight improvement

COVID-19 lockdown impact: Percentage of consumers unable to find essential products via ecommerce apps & at retail stores rises rapidly

COVID-19 impact: 81% parents of India in favour of schools being shut through May and reopening on June 1

COVID-19 lockdown impact: 35% consumers could not get most of the essential goods via ecommerce apps

Impact of Coronavirus on Startups/SMEs

63% citizens give a ‘thumbs up’ to the 3-year performance of Uttar Pradesh Government

Coronavirus Impact: 54% Indians cancelling or not booking their planned travel this summer

Majority Indians feel additional restrictions are needed on foreign travellers coming to India to control the spread of Coronavirus COVID-19 in India

International Women’s Day 2020: 49% startups and SMEs want the 6 months of paid maternity leave threshold to be lowered; many propose 3 months as a viable option

Mood of the Consumer 2020: 45% households say they plan to reduce discretionary spending in the next 4 months; 41% faced with distress situation of rising expenses and flat/declining earnings

63% citizens want some kind of censorship or code of conduct to apply to content on OTT platforms

Indian consumers in favour of absolute price cap on medical devices, suggest trade margin-based capping for premium devices

14% consumers say they received mobile phones with foreign language manuals from ecommerce sites

Indians concerned about Coronavirus, 41% cautious about upcoming summer travel; Businesses starting to feel supply and demand impact

9% urban Indian households say will buy an electric vehicle in 2020; Care for environment listed as top reason for buying it

Residents of Delhi re-elect AAP for its local governance focus & delivery

Startups demand via LocalCircles that ESOP benefit announced in Budget 2020 be made available to all DPIIT registered startups

52% Indians support increase of customs duty on non-essential imports, 43% opposed to duty increase

Indian startups & SMEs hope Budget 2020 will help resolve ESOP taxation, address delayed payments

45% startups and SMEs oppose the Government’s right to seek anonymised data of their customers and suppliers

Citizens want the Government to not just provide a tax cut via Budget 2020 but also provide an incentive to spend the same

Over twice as many consumers find returning products via eCommerce sites/apps easier than in retail stores

35% citizens do not trust the Pathology Lab they use; want Government to cancel licenses if they are found incentivising Doctors

Consumers cheer Government’s lowering of MDR charges to zero for UPI and Rupay payments

Startups & SMEs see securing funding and payment delays from Government and large corporates as top challenges going into 2020

Most etailers stop charging GST over discounted MRP post LocalCircles’ survey and escalation

Consumers say brands still slow in passing GST rate reduction benefits to consumers; want profiteering probes to look beyond the individual line item complained upon

46% of those consumers who purchased a product or service via social platforms say they have experienced fraudulent activity

Citizens suggest ways to reduce corruption in the country

73% don’t want children to have any access to social media till the age of 15 years

89% citizens want social media platforms to proactively remove abusive and hateful content

51% citizens paid a bribe in the last 12 months; property registration, police and municipality top areas where bribes are demanded

भारत भ्रष्टाचार सर्वेक्षण २०१९

India Corruption Survey 2019

Citizens say pulling forward the paddy sowing cycle in Punjab and enabling an effective stubble pickup service for farmers must to address deadly Delhi Smog

Citizens of Delhi NCR split on the effectiveness of the Odd-Even scheme to reduce pollution

74% parents of Delhi NCR want a scheduled Smog Break in schools from Nov 1 – 20 every year

Consumers report mismanagement and corruption at Government owned liquor vends in Delhi

3 years of demonetisation: Citizens identify the expansion of tax net as top positive and economic slowdown & loss of earnings for unorganised sectors as top negatives

60% consumers say online travel sites do not disclose convenience fee upfront

40% residents of Delhi NCR want to leave their city due to the administration’s inability to control pollution levels

64% residents of Delhi NCR will not burn crackers this Diwali; majority unprepared for bad air quality

59% consumers have limited or no trust in their jeweller, 94% support the decision of making Hallmarking mandatory

Reducing Waste: 63% consumers ok with retailers/traders charging for carry bags so BYOB (Bring your own Bag) becomes a habit

Consumer perception of Indian Standards: 69% say they look for an ISI mark while buying a product but a large majority of them don’t file complaint with the Government when the product fails

62% consumers say they find a positive bias in Ecommerce Ratings & Reviews

5 years of Swachh Bharat Mission: 72% citizens say their neighborhood and city has become cleaner in the last 5 years

LocalCircles proposes that the Government expand the definition of ecommerce to include services

Indian consumers expect ecommerce sites to offer better prices than retail stores

LocalCircles requests Finance Minister to extend income tax audit filing deadline to Nov 30th, 2019

LocalCircles Mood of the Consumer Survey (Pre-Festive Season)

Perspective on how a robust business or aggregate data policy can enable Indian startups

LocalCircles App Taxi Consumer Survey 2019: Surge pricing & driver ride cancellations top consumer issues with app taxis; want surge pricing to be capped at 25%

Consumers willing to return eCommerce empty boxes and plastic packaging for a small incentive to reduce waste generation

53% citizens facing severe call connect and call disruption issues

MRP disclosure compliance by eCommerce sites shows improvement but display of best before dates still a concern

LocalCircles’ request to Central Board of Direct Taxes: Foreign companies with significant economic presence should invoice Indian customers from local entities and pay direct taxes in India

India @ 73: 79% citizens foresee India’s standing in the world improving in the next 3 years but more citizens now concerned about equitable growth

Consumer Protection (e-commerce) Guidelines: Results of Preliminary Consumer Consultations

75% citizens want Income Tax Filings and Property Ownership documents to become primary proofs to avail economic status-based reservation

Trade Margin capping on Medical Devices will bring in enforcement complexities

High number of consumers ordering food through apps for convenience, outline food quality as the main concern

21% tax payers say they will not be able to meet the July 31st 2019 tax filing deadline, want the date extended

Budget 2019 inputs from Startup, SME and Consumer Communities via LocalCircles

With doctors going on strike, here are citizen suggestions to improve trust in the healthcare system

Consumer spending to be robust in the next 3 months as many plan to spend on gadgets, white goods & travel

86% citizens say Supreme Court's chewable tobacco ban not being enforced in their city

Citizens want next Government to create jobs, improve air quality, boost FDI and simplify GST

84% consumers say their state food department/district administration is inactive in cracking down on food adulteration

83% parents say their State Government has not been effective in regulating private school fee increase

1 in 3 consumers say GST rate reduction benefits now reaching them

10% citizens might not be able to vote in the upcoming polling phases due to voter ID card problems

74% businesses say the ecommerce policy must be split into a business data policy and an ecommerce policy

74% people want SEBI to extend shares dematerialisation deadline for individuals till 30th June 2019

Citizens fed up of unwanted SMS messages and the menace will only increase as we go into elections

After 5 years, 30% citizens feel Modi Government has exceeded expectations while 45% rate it as meeting them

Government of India resolves angel tax issue for startups based on LocalCircles submission

4 years of Delhi Government: Citizens of Delhi give thumbs up to work done in Health, Power, School Education and Water Supply

Bureau of Indian Standards (BIS) enables public & industry participation in standards development and enhancement via LocalCircles

73% startups that raised capital say they have received 1 or more angel tax notices since date of inception

Citizens want Government to present a full budget that focuses on Agriculture, Environment and Housing for middle class

White goods and FMCG brands show some improvement in passing GST rate cuts to consumers, while restaurants show none

Consumers say ecommerce sector should be governed better but discounts must continue

LocalCircles Citizen Budget 2019

With the angel tax issue back in limelight, Indian startups struggling on multiple fronts going into 2019

56% citizens facing severe call connect and call drop issues

85% citizens feel it is critical for Parliament to effectively function in the upcoming winter session

Maternity Benefits Act – Startups and SMEs wary of hiring female staff even after Govt says it will pay 7 week’s salary

51% Consumers believe that at least half of the airplane seats must be available for zero charge during booking and web check-in

CBDT issues directive to scrutinise Restaurants for Service Charge as 68% consumers felt many were pocketing it instead of giving to staff

Excessive Tatkal and ticket cancellation charges top concerns amongst Railway travellers from across India

Indians use app-based taxis for their convenience but have issues with surge pricing & driver ride cancellation

35% Delhi NCR residents want to leave the city as government fails to control pollution levels

69% of eCommerce sellers believe that the 1% tax collection at source will negatively impact their business

Citizens support Delhi Government’s rules for private hospitals but want basic issues addressed too

2 years of demonetisation: Majority say black money is back & its circulation will only increase ahead of elections

Counterfeit or fake products on eCommerce sites is a much bigger problem than we thought

9 months of Packaged Commodity Rules 2017: Even after action by the Government, eCommerce sites still not following MRP rules

Only a quarter of the consumers say brands are passing GST rate reductions to them via lower prices

Ban or not: 68% citizens of Delhi NCR will not burn firecrackers this Diwali

78% of those who were sexually harassed at work place did not report it

भारत भ्रष्टाचार सर्वेक्षण 2018: पिछले साल की तुलना में 11% ज्यादा ने दी घूस

India Corruption Survey 2018: 56% Indians admit to paying bribes for citizen services as most states failed to put redressal mechanisms in place

4 Years of Swachh Bharat Mission A Citizen Assessment

To strengthen the rupee, Consumers support an increase in import duty on gold

Mood of the consumer: Squeezed by price rise, 38% households are cutting on discretionary spending

Consumers show their displeasure against frequent fuel price hike Want states to levy a fixed amount of VAT on petrol and diesel

Majority consumers in favour of capping of medical device pricing versus capping of trade margin

Bureau of Indian Standards acts on consumer demand, to set standards for services in India

88% citizens in the country not confident about disaster preparedness in their district

4-Year Outlook: Citizens optimistic about growth and prosperity but concerned about social harmony, women and child safety

Citizens support Electoral Bonds for political funding but want donor identities revealed

Most Indians experiencing food adulteration, demand stronger punishment for offenders

Citizens concerned about Parliament disruptions, want Government and Opposition to ensure it functions

While getting a Passport has become faster and efficient, 37% citizens paid a bribe for poice verifcation

1 year on, businesses still have challenges with filing GST returns and getting queries answered

1 year of GST: Consumers see limited benefits from GST, want better enforcement: LocalCircles Survey

School Fee Hike Row: Parents want Government to cap both tuition fee hike and annual fee hike percentages

72% say their child’s school fee has increased over 10% this year

Percentage of consumers not paying service charge at restaurants rising slowly but steadily

On World Environment Day, do you know what is most dirty in your daily life?

Mood of the Consumer: Consumers already experiencing higher fruits/vegetable prices due to fuel price hike

Telecom Quality Issues: Citizens facing network issue with Vodafone, Airtel, Idea, & Reliance Jio in India

Bias emerging amongst Indian SMEs and startups towards hiring male workers post Maternity Benefit Act

Citizens want Government to reform healthcare in India in year 5

Citizens support better rights for domestic workers but want placement agencies to be brought under the law

As Modi Government completes 4 years, citizens rate different Ministries via LocalCircles

4 साल मोदी सरकार - 57 प्रतिशत नागरिक सरकार के कार्य से संतुष्ट

At 4 year mark, 57% citizens satisfied with Government performance

Karnataka citizens weigh in on capability of political parties

Citizens want the incoming Karnataka Government to resolve problems of city infrastructure, corruption and jobs

38% consumers admit to receiving counterfeit or fake product from ecommerce sites in the last one year

POCSO ordinance on death penalty for child rape a good step but lots more to be done, say citizens

Citizens support Simultaneous Elections in India for increased focus on Governance

As India sees cash crunch again, many feel digital payments have higher levels of acceptability now

Many consumers complain of call drop issue with Vodafone, Airtel, Idea, & Jio

National Anti-Profiteering Authority rolls out national online community via LocalCircles and empowers citizens to report cases of profiteering

Consumers struggle to find product MRP and best before information on most ecommerce websites

78% citizens believe current school education curriculum needs lots of upgrades

83% citizens in favour of NMC clause of doctors renewing their licenses every 3 years

Facebook Data Breach: Indians identify what constitutes their private information

Citizens demand that India regulate social media companies like Facebook and Twitter

Consumers demand that standards be set for brand customer service in India

1 year of UP government performance

250 days of GST: Consumers say not enough benefits flowing their way

International Women’s Day: 87% citizens believe crimes against women have not reduced in India in last 4 years

International Women's Day - 38% citizens feel more women in position of responsibility will lead to reduced corruption in India

53% citizens believe collusive corruption is common at Public Sector Banks, though trust in them still remains

Consumers say water bottle manufacturers have created new packaging to circumvent latest ban on dual MRP

OTP should be made mandatory on credit & debit card transactions on international websites: Consumers

Only 40% consumers now able to find MRP information on ecommerce sites

Consumers demand that retailers stop charging GST on top of discounted MRP

Number of consumers not paying service charge at restaurants increasing gradually; stood at 37% last month

Citizens assess 3 years of Delhi Government via LocalCircles

66% citizens in favour of Government creating a price capped category for premium stents

Survey: Majority citizens want GST on sanitary napkins to be reduced to 5% or lower

Safer Internet Day: Majority want children to not have access to social media till the age of 15

Citizens split on their rating of Budget 2018

Budget 2018 allocation: Citizens want sizable funds allocated to ‘Skilling for Employment’

Upcoming Budget 2018: Healthcare is India’s most neglected area in every budget

44% citizens want safety to be the top focus area in the Upcoming Railway Budget 2018

LocalCircles Citizens’ Budget 2018

93% citizens feel Do Not Disturb list for mobile numbers is not effective

3 weeks after the new rules apply, most eCommerce sites still not displaying MRP and best before details

52% citizens concerned about ability of Government agencies to protect their Aadhaar details

Citizens say better rules and their strict enforcement needed much more than cancellation of hospital licenses

Consumer ask on MRP disclosure becomes law from Jan 1, 2018 though most eCommerce sites struggle to comply

85% consumers against water being sold above MRP at hotels and restaurants

Ecommerce sites will not be able to sell above MRP from now on – Department of Consumer Affairs

Citizens want petrol and diesel to be brought under GST: Survey

80% citizens support Linking Voter ID with Aadhaar

A month later, majority consumers still not receiving benefits of reduced GST rate

Government acts on consumer concerns about water being sold above MRP at hotels and restaurants

On international anti-corruption day, citizens of India rate their states on efforts undertaken to fight corruption

Most Consumers in India Want Airline Ticket Cancellation Charges to be 20% of Airfare

Indian startups look for growth in the coming year – want Govt to get rid of additional taxes, levies and minimize tax notices

Citizens uncomfortable in linking their Aadhaar with eCommerce sites and mobile wallets

Majority say a corrupt nexus exists between many pathology labs and doctors

35% Consumers Did Not Pay Service Charge in Hotels & Restaurant Last Month

78% Consumers say Restaurants not Passing any Benefits of GST Reduction

34% consumers say their low product ratings have not been published by eCommerce sites

55% parents of Delhi NCR want Schools to have a scheduled smog break Nov 1-20th every year

GST Council: Know the Business and Consumer Pulse as you amend rules

69% of the Delhi-NCR citizens surveyed in favour of deploying CRPF in Punjab to enforce stubble burning ban

1 year of Demonetisation: Citizens share experiences and ideas for way forward on Black Money Crackdown

India Corruption Survey 2017 - 45% Indians Paid Bribes in Last 12 Months

Citizens want Banks and Telcos to be fined if their Aadhaar information is leaked

Firecrackers Survey:More than 80% citizens in Delhi/NCR say they won’t be burning firecrackers this year

SMEs and Traders demand relaxation on GST compliance

Citizen assessment of 3 years of Swachh Bharat

Consumer sentiment muted as festival season arrives in India

74% citizens feel corruption is common in State Government Hospitals

65% residents of Noida and Greater Noida believe a district level municipality is needed to improve civic conditions

88% citizens want school authorities to be charged with criminal negligence for crimes on premises

GST course correction needed – 54% consumers say monthly costs increasing post GST

Citizens want Emergency Quota in Railways to be rationalised

Citizens concerned about Railway Safety; Give thumbs up to Cleanliness and Web Ticketing and Timeliness

More consumers standing up against restaurant service charge

The Supreme Court acts on citizen demands, Classifies privacy as a fundamental right

Citizens want toilets at petrol pumps to be open for all

India at 70 - Majority Indians optimistic about future despite some concerns about harmony

Though beacons are largely gone, citizens say VIPs using other ways of marking their importance on road

Indians want Chinese imports to follow BIS standards and disclosures

Collective Consumer Impact – Many retailers stop charging GST over and above MRP

A fortnight of GST: Things working well barring a few exceptions

Dept. of Consumer Affairs to utilize LocalCircles to understand common consumer grievances and enable faster redressal

Department of Consumer Affairs acts on citizen demand

Poison on your plate - artificially ripened mangoes

On world environment day, citizen suggest sustainable ways to reduce pollution

Citizens define what is private information

27% consumers did not have to pay service charge at restaurants

Citizens identify 5 immediate action areas for the 4th year of Central Government

LocalCircles Survey: 79% citizens in favour of tax on high fat, sugar and salty (HFSS) foods

Comparison of 2 and 3 year citizen evaluation of Central Government Performance

At 3 year mark, 61 percent express satisfaction with the Government

Majority support linkage of PAN and Aadhaar but concerned about information leakage

Citizens want Private Healthcare charges Standardized

68% believe that amount collected as service charge does not go to the restaurant staff

Regulating School Fee: Majority parents want school fee hike linked to inflation versus cap on absolute fee

LocalCircles Citizen Impact: Citizens hail Government’s decision to ban beacons on VIP Vehicles

Availability of Cash dispensing ATMs continues to worsen

What Delhi wants from its new Municipal leadership

ATM cash availability worsens in some parts of the country - 36 pct who visited an ATM could not find cash

69 pct parents say that their child's school has increased fee over 10 pct this session

61pct Startups and SMEs want exemption from Maternity Law: LocalCircles Startup/SME pulse

Startups and SMEs say maternity bill will impact hiring of women

Citizens outline key expectations from incoming UP Government

46% citizens say their banks do not disclose transaction fee when doing Net Banking

70 pct citizens against cash transaction charges introduced by private banks

Majority in India want Social Media Platforms to take pro-active actions against harrassment and trolling

93 percent citizens want MRP published on medical devices like stents and orthopaedic implants

Mumbai wants next BMC leadership to focus on encroachment removal and better roads

Majority citizens move back from Cashless to Cash Transactions as cost of digital transactions stays high

As Delhi Government completes 2 years, citizens applause some efforts and identify areas of concern

Citizens of Uttar Pradesh don’t want freebies, they’d rather have better law/order, healthcare services and reduced corruption

92% Tamil Nadu citizens believe there is a governance crisis in the state

89 percent consumers want Service Charge at Restaurants removed

75% Citizens say their Municipal Corporation is not engaged in Swachh Bharat

61% rate Budget 2017 as good after many citizen inputs find acceptance

FSSAI enables Online Community via LocalCircles to empower and engage Citizens in the cause of Safe Foods

Online Community Policing networks launched across India to improve Citizen-Police connectivity

One year of Startup India - What Startups want in 2017

Early stage technology and consumer startups challenged by new Service Tax notification

Majority want Service Charge at Restaurants to be made optional

Citizen Pulse during last 50 days of Demonetisation and Way Forward

96 pct Citizens want politicians out of Sports Federations for better sports governance and performance

63 pct parents say their school hasn't published fee structure on website despite CBSE order

Availability of cash dispensing ATMs only shows limited improvement as Demonetisation deadline arrives

Dept. of Consumer Affairs initiates online community via LocalCircles to address consumers’ issues and grievances

64% citizens still unable to get permissible withdrawal amount from banks

Citizen rating of Demonetisation implementation continues to decline, now 32 pct

Availability of cash dispensing ATMs shows mild improvement after two weeks of declines

72 pct urban citizens willing to go cashless but is the infrastructure robust enough

Going Cashless - 36 pct citizens had difficulty transacting via cards last weekend

Hoarding of cash happening due to demonetisation

Citizen rating of Demonetisation implementation worsens in last 3 weeks

One month post demonetisation - 20 pct have lower earnings, 48 pct spending less

International Anti-Corruption Day - 68% Indians see corruption reducing drastically in next 5 years

77% citizens now say identifying & scrutinizing accounts with laundering now key to Demonetisation success

84% citizens think laundering was common post demonetisation and suggest way forward

With pay day here, 60% say unable to find a cash dispensing ATM

28 percent Citizens say they are yet to deposit their old currency in the bank

43% found ATMs non-functional past weekend

Demonetisation Impact: 90% traders experiencing business decline, 44% experience over 30% decline

26% citizens found ATMs non-functional while 11% found very long waiting

Demonetisation Impact: 50% consumers plan to spend less in coming weeks

Startup/SME Survey: How Startups and SMEs are getting impacted by Demonetization

Only 51% find the implementation of demonetization program good

Despite inconvenience and pain, support for Government’s Currency Demonetization program increases since announcement

44% citizens found ATMs not working between Nov 11-13

54% citizens in favour of creation of a Nation Building Account to accept anonymous black money

Government of India acts on collective citizen ask to change currency colour and address accumulated black money

India Corruption Poll: 43% citizens paid a bribe in the last one year

CBSE takes action after 89% citizens demand disclosure of school financials, fee regulator awaited

92% citizens want their municipality and police to enforce 10 pm sound cracker ban

Daughter saves Father's Life, Delhiites come to assistance and provide 25 units of blood in less than 24 hours

Citizen Assessment of 2 years of Swachh Bharat in Urban India (Summary Version)

Citizen Assessment of 2 years of Swachh Bharat in Urban India

68 pct citizens of Delhi/NCR have had a family/friend affected from vector borne diseases in last month

Citizens want subsidised LED distribution process to be improved

Citizens say lowering tariffs good, telecom operators need to improve quality

Over 90 percent citizens feel Stray Animal Management is ineffective in their city

Citizens demand reforms in sports bodies for better performance in next Olympics

Majority of Citizens in support of India Cleaning at Night

Citizens say Water Logging a big issue in most Indian cities and needs action

81% Citizens demand a regulatory body for private school fee monitoring

89% Citizens surveyed vote for Social Media Companies proactively removing hate, offensive and rumour content in India

Two-Third Citizens Happy with 2 years of Central Government Performance

88 percent citizens want Government to rollback proposed EPF taxation

76 percent Citizens approve of Rail Budget 2016

Union Budget 2016 strategy and focus areas derived from Collective Citizen Inputs

What Citizens collectively want from India's Union Budget 2016

Citizens want Rail Budget 2016 to focus on Services, Safety, Timeliness and Better Ticketing Policies

AYUSH cures now available on fingertips for every Indian

CII, TiE and LocalCircles enable Start Up India communities to make entrepreneurship easy

Gurgaon Citizens want Odd Even rule for reduction in Traffic

LocalCircles Citizen Survey Results on Odd-Even Policy in Delhi

81 percent Citizens vote against Free Basics and want Net Neutrality

Citizens expect Start Up India to Make Entrepreneurship Easy in India

Citizens of India want Parliament Session extended for the number of disrupted days

Indian Community Social Media Innovation makes it easy to Deal with Cancer

Collective Citizen Pulse on Proposed Odd-Even Vehicle Rule in Delhi

LocalCircles announces investment from Anand Mahindra and his appointment on advisory board.

Results of Citizen Survey on Functioning of Indian Parliament's Winter Session

Citizens of India to now Rate Local Municipal Services on fingertips via LocalCircles

Results of Citizen Survey on Impact of 1 year of Swachh Bharat Mission

Over 100,000 Citizens of Delhi/NCR come together for Blood Assistance via LocalCircles to assist Dengue victims

What Citizens want from Smart Cities Initiative

Citizen Poll on Monsoon Session of the Parliament

LocalCircles launches Online Citizen Communities for 100 Smart Cities of India

Gurgaon Police initiates online Law & Order community via LocalCircles to enable Citizen Oriented Policing

Over 25,000 citizens rate first year performance of India's Government via LocalCircles Community Poll

Transparency International and LocalCircles to enable district level online/mobile communities to fight Corruption in India

LocalCircles' Delhi-NCRs Find-Donate Blood circle becomes the largest online local community in the world to find Blood

Community Poll highlights immediate need for improvement in Telecom Services in India

49% Citizens Believe their town is cleaner post Swachh Bharat Mission in 6 month impact study

Dept of Health - Delhi Government and LocalCircles initiate citizen community to improve Healthcare

Delhi Police establishes online police-citizen communities across 11 districts of Delhi

Swachh Bharat Abhiyan enables citizen participation via LocalCircles Community Social Media

LocalCircles and Indian Cancer Society roll out Delhi/NCRs first online local community on Cancer Awareness and Support

LocalCircles community based social media platform enabling citizens in Delhi/NCR to look out for each other

LocalCircles and Rotary Blood Bank roll out Delhi/NCRs first online local community of Blood Donors and Seekers

LocalCircles to connect 50 Delhi neighborhoods free of cost through Bhagidari RWA program

Hon'ble Chief Minister Delhi Mrs. Dikshit Launched LocalCircles.com