As Government issues SOP for opening hotels, malls, and restaurants, most say they won’t visit in the next 30 days


  • • Religious Places will have more foot fall with 32% saying they will be visiting in the next 30 days
  • • Only 10% say they will visit hotels in the next 1 month while 21% say they will visit the mall

June 7, 2020, New Delhi:After more than 2 months of strict lockdown, the Ministry of Home Affairs (MHA) announced re-opening of most public spaces and even allowing inter-state movement via Unlock 1.0. The unlocking is being done in three phases, while the containment zones will remain in lockdown till 30th June. Malls, hotels, restaurants and places of worship all have been allowed to open in a phased manner starting June 8th. The number of COVID-19 cases in India have been touching new peaks each day with the daily positive cases almost touching 10,000. States like Maharashtra, Tamil Nadu, Gujarat and Delhi have been reporting high number of cases every day and casualties are also on the rise.

The Government issued Standard Operating Procedures for offices, malls, hotels, religious places and restaurants, which have to be followed as they reopen on June 8th. The general notion was that after being home bound for such a long time, people will be itching to get out of their houses and back to their normal lives. LocalCircles conducted a survey to get a citizen pulse on their willingness to visit various public spaces if & when they are opened. They survey received more than 32,000 responses from 254 districts across the country. The results of the survey bring to light the bitter truth, which might not be very encouraging for the business fraternity.

In the first question, citizens were asked now that the lockdown is relaxed, if religious places are opened will they be going there in the next 30 days. 32% answered in a ‘yes’ while 57% answered in a ‘no’. 11% were unsure.

32% citizens say if religious places are opened, they will visit them within the next 30 days

32% citizens say if religious places are opened, they will visit them within the next 30 days

The guidelines issued by Ministry of Health & Family Welfare state that touching of statues, idols, holy books, etc., are not to be allowed. Large gatherings, congregation, as well as choir & singing groups will continue to be prohibited. No physical offerings like prasad or distribution or sprinkling of holy water, etc., will be allowed inside the religious places.

Religion is very big in India and many religious places gets visits from thousands of devotees every day while some temples get upto a lakh visitors per day. Religious places are usually filled with people with not much scope of social distancing.

Based on the survey results of 32% wanting to visit a religious place of worship in the next 30 days proves that visiting their temple, mosque, gurudwara or church is a priority for many.

Hospitality sector has seen one of the worst impacts of the COVID-19 lockdown around the world. People were asked if they would be visiting hotels in the next 30 days, and only 10% answered in an affirmative while 81% said they will not be visiting hotels for atleast a month.

Only 10% citizens say if hotels are opened, they will visit them within the next 30 days

Only 10% citizens say if hotels are opened, they will visit them within the next 30 days

The guidelines for the hospitality sector state that staff for home deliveries should be screened thermally by the restaurant authorities prior to allowing home deliveries. Adequate social distancing should be maintained in seating arrangements so that in restaurants and not more than 50% of seating capacity will be permitted. Disposable menus are advised to be used and instead of cloth napkins, good quality disposable paper napkins should be encouraged.

In a LocalCircles poll conducted last week, 74% citizens had said that they will not be visiting their favorite restaurant in the next month, even if they were open, due to the fear of contracting the Coronavirus.

74% citizens say they will not be visiting their favourite restaurant in the area/city in the next 30 days even if it was open

74% citizens say they will not be visiting their favourite restaurant in the area/city in the next 30 days even if it was open

People were also asked if they will be visiting malls when they are reopened for public, and 70% said no while only 21% said yes. 9% were unsure about it.

21% citizens say if malls are opened, they will visit them within the next 30 days

21% citizens say if malls are opened, they will visit them within the next 30 days

As per the new guidelines issued by the Health Ministry, gaming arcades, play areas and cinema halls in malls will stay closed. The ministry has also specified maintaining an ambient air conditioning temperature of 24 to 30 degrees and a humidity level between 40% and 70%.

But looking at the Coronavirus scare, people are skeptical of visiting the malls so that they could keep themselves and their family safe. More and more people are choosing to get things delivered to their homes instead of going out to the markets to that their exposure to novel Coronavirus could be reduced.

More than 60 lakh people have been infected so far around the world and India with 230,000+ cases has now become the 7th most affected country by COVID-19 in the world, and is soon expected to reach the number 5 sport overtaking Italy and Spain. Although the Government via Unlock 1.0 has opened public places like hotels, malls, restaurants and places of worship, most Indian seem reluctant to visit them in the next 30 days atleast for fear of contracting the virus.

Survey Demographics

32,000+ responses were received from 254 districts of India. 66% respondents were men while 34% respondents were women. 48% respondents were from tier 1, 33% from tier 2 and 19% respondents were from tier 3, 4 and rural districts. They survey was conducted via LocalCircles platform and all participants are validated citizens who had to be registered with LocalCircles to participate in this survey.

About LocalCircles

LocalCircles, India’s leading Community Social Media platform enables citizens and small businesses to escalate issues for policy and enforcement interventions and enables Government to make policies that are citizen and small business centric. LocalCircles is also India’s # 1 pollster on issues of governance, public and consumer interest. More about LocalCircles can be found on https://www.localcircles.com

Akshay Gupta - media@localcircles.com, +91-8585909866

All content in this report is a copyright of LocalCircles. Any reproduction or redistribution of the graphics or the data therein requires the LocalCircles logo to be carried along with it. In case any violation is observed LocalCircles reserves the right to take legal action.

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