27% citizens did not incur a restaurant service charge


  • • Consumers standing up for their rights, showing Government notification
  • • Some restaurants have voluntarily removed service charge from their invoice

June 1, 2017, New Delhi, India: The issue of service charge at restaurants and hotel has been a hot topic of discussion over the past few months with the Department of Consumer Affairs issuing an advisory against mandatory service charges. The restaurant association have been at loggerheads with the Government saying that they will keep adding a service charge to bills till the government passes a law against it. But it looks like citizens have now starting to stand up against these forced charges by hotels and restaurants.

A poll conducted by citizen engagement platform LocalCircles found that 27% of the 10,063 citizens who visited a restaurant in the last 3 months did not need to pay a service charge. 21% said that they did not pay attention to the bill whereas 52% citizens said that the restaurant bill included a service charge and they had to pay it.

In an earlier poll, 89% people had said that service charge at restaurants should completely be removed. In the event service charge cannot be removed, 68% people in the second poll agreed to have an optional service charge model where a yes/no option for paying a service charge are presented to the customer on the proforma bill.

After the LocalCircles polls in first quarter of 2017, the Department of Consumer Affairs came out with a detailed advisory saying that tips are supposed to be given in return for good and prompt service to the attendants. But charging a ‘mandatory tip’ in form of a service charge would amount to unfair trade practice. People will have to come together and boycott paying these forced service charges. Of course, they should keep tipping if they like the service. The service charge guidelines can be obtained from the link:

http://bit.ly/restaurant-servicecharge-guidelines

About LocalCircles

LocalCircles takes Social Media to the next level and makes it about Communities, Governance and Utility. It enables citizens to connect with communities for most aspects of urban daily life like Neighborhood, Constituency, City, Government, Causes, Interests and Needs, seek information/assistance when needed, come together for various initiatives and improve their urban daily life. LocalCircles is free for citizens and always will be!

K Yatish Rajawat- media@localcircles.com, +91-9818311177

All content in this report is a copyright of LocalCircles. Any reproduction or redistribution of the graphics or the data therein requires the LocalCircles logo to be carried along with it. In case any violation is observed LocalCircles reserves the right to take legal action.

Enter your email & mobile number and we will send you the instructions.

Note - The email can sometime gets delivered to the spam folder, so the instruction will be send to your mobile as well

Close
Contribution Score
Credible local information in a community gets built when people provide accurate information in an accountable way. Be it inviting new members to a community or sharing experiences about local businesses, you can improve the credibility of information available to the communities. To encourage this value addition by all local community members, LocalCircles tracks your contributions.
How do we track your contribution:
Close
Please select a Circle that you want people to invite to.
Invite to
(Maximum 500 email ids allowed.)
This will delete this post and the comments and likes on it permanently. Are you sure?
No Yes
Circles you may want to join (National Circles)
Share via: Whatsapp
No, Thanks.