Most Consumers in India Want Airline Ticket Cancellation Charges to be 20% of Airfare


  • • 57% citizens want excess check in baggage charges to be reduced to INR 100 per kilo

December 8, 2017, New Delhi: India is the third largest air-travel market in the world and is witnessing constant double-digit growth every year. With the purchasing power of the modern Indian increasing, many airlines are queuing up to start or expand operations in the country. With airlines offering extraordinarily low fares, people’s preference is shifting towards them and they don’t mind booking tickets 3-6 months in advance. But these low fares come with strict cancellation charges and limited baggage allowance in many cases.

To understand this, LocalCircles decided to ask citizens what should be the cancellation and excess baggage charges on domestic routes through a two-point survey. The survey got more than 14,000 responses.

The first poll asked citizens what should the airline ticket cancellation charges per segment be if the cancellation is done 2 hours before departure. 26% in response said it should be 30% of the airfare, 47% said it should be 20% of the airfare, 23% said the cancellation should be flat INR 1500 and only 4% said it should be same as what it is now, i.e. INR 2000-3000 per segment.

Most citizen support for airline ticket cancellation charges to be 20% of airfare

Airlines offer very low fares through advance purchase but make the fares non-refundable. So, in case the person needs to cancel his ticket due to an unforeseen circumstance, he ends up paying a majority of the ticket price as the cancellation fee.

The second poll asked what was a reasonable charge for excess baggage on domestic flights beyond the 15 kg limit. 18% said it should be Rs. 150/kg, 57% said Rs. 100/kg was good and 10% said they were fine with Rs. 220-350/kg, which is the current rate. 15% were not sure about it.

75% citizens want excess baggage charge in airline to be INR 150/kg or lower

Many consumers have complained that the excess baggage fee charged at the airline counters is way too much for their liking and must be reduced and capped at a certain amount. They are expecting that the Ministry of Civil Aviation will take a note of the demands and act on it.

LocalCircles will be submitting the findings of this survey to the Ministry of Civil Aviation and other related stake holders so that appropriate action could be taken.

About LocalCircles

LocalCircles, India’s leading Community Social Media platform takes Social Media to the next level and makes it about Communities, Governance and Utility. It enables citizens to connect with communities for most aspects of urban daily life like Neighborhood, Constituency, City, Government, Causes, Interests and Needs, seek information/assistance when needed, come together for various initiatives and improve their urban daily life. LocalCircles is free for citizens and always will be!

K Yatish Rajawat-, +91-9818311177

All content in the above graphics in this report are a copyright of LocalCircles and must be used only in the prescribed format. LocalCircles reserves the right to take legal action against any reproduction or redistribution of this content without explicit written approval of LocalCircles.

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