Received a fake INR 2000 Currency from HDFC Bank ATM
1) Filed a written complaint with the nearest HDFC branch in Govandi and after their due revision process, HDFC bank denied the responsibility saying the note can not be from there ATM. Even tweeted to HDFC handles but they denied the claim as well. (a complaint copy attached along with Bank's official reply)
2) Police denied lodging an FIR saying in order to file an FIR minimum 5 fake currency needs to be produced. I argued a lot with police at Govandi police station but they didn't budge. They, however, took a non-cognizable complaint application. (a complaint copy attached)
3) I wrote to RBI Ombudsman but did not receive any response despite multiple reminders.
Please suggest to me what other measures are left for me to recover my hard-earned money and ensure the guilty is ascertained held accountable.
Does anyone know someone who could help me file a case in Consumer Court or someone who could help me with the process of filing such a case?
You need to send a written compliant to SP & DG Police, You need to mention the branch & branch manager name who denied to replace the note.With the evidence you have .NOTE: Put a reference no to that compliant.
Wait for 15 days put a RTI and ask the status of compliant against the culprit i.e the bank manager.
Ask bank to give the letter in written that they cant accept this note because they are responsible for it. ITs happens with me also i got 100 rs note in 5 pieces taped, i went to branch where they have the atm they told me to go to home branch , I said give me it on written that i need to go to home branch after some time they changed.
Its our money we have full right to get it.
2nd option you need to go to consumer court.
Banker beware more