Making Railway Reservation System Better
Dear Friends,
Here are the summarized inputs from you on Making Railway Reservation Systems better.
Kindly review and if you have anything significant to add it, please do so as a comment to this post.
We have summarized multiple whitepapers for Making Railways Better for submission to the Railway Ministry and the same will be shared with you shortly.
Together, let us drive transformation of Railways!
Rajendra Pratap Gupta
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Issues and Root Causes identified:
1. Tatkal system is a mess
2. Tough to even login during the early hours to book tatkal tickets
3. Number of seats reserved for tatkal are really less
4. Tatkal tickets are sold out within minutes of opening up
5. IRCTC website is slow and outdated
6. No graphical visibility of Free seats/Births on IRCTC website to pick and choose as per your convenience
7. Increasing booking charges by IRCTC
8. Many times money gets deducted but the ticket is not booked on the IRCTC website
9. The refund process on the IRCTC website is very lengthy
10. Long queues at the ticket counters
11. Inefficient staff at the ticket counters
12. Less ticket windows compared to the large population
13. Agents have a quota system which helps them block large number of seats
14. The VIP/railway quota system is misused
15. Tickets issued as current booking don’t have seat numbers assigned to them
16. Senior Citizens and handicapped persons are allotted Upper Berth by computer system
17. Bookings not possible through a mobile phone
18. No provision of buying platform tickets online
Solutions identified:
1. IRCTC website should be updated with the latest technology
2. Number of seats in the tatkal quota should be increased
3. People should be able to select seats graphically like in airlines
4. The refund process should be made quicker
5. More ticket windows should be opened on the stations to disperse the crowd
6. Tickets issued in current should have seat numbers assigned to them
7. Platform tickets should also be available online
8. A mobile app for ticket booking should be developed
9. Automatic ticket vending machines should be installed on stations
10. A special preference needs to be given to sick, handicapped and senior citizens in seat allotment
11. VIP and employee quota should be reduced
12. There should be a refund system for tatkal tickets also
13. Ticketing agent system should be abolished
14. Corruption in the system should be cleaned off
15. Post offices should be used to sell railway tickets more
Here are the summarized inputs from you on Making Railway Reservation Systems better.
Kindly review and if you have anything significant to add it, please do so as a comment to this post.
We have summarized multiple whitepapers for Making Railways Better for submission to the Railway Ministry and the same will be shared with you shortly.
Together, let us drive transformation of Railways!
Rajendra Pratap Gupta
-------------------------------------------------------------------------------------------------------------------------------------
Issues and Root Causes identified:
1. Tatkal system is a mess
2. Tough to even login during the early hours to book tatkal tickets
3. Number of seats reserved for tatkal are really less
4. Tatkal tickets are sold out within minutes of opening up
5. IRCTC website is slow and outdated
6. No graphical visibility of Free seats/Births on IRCTC website to pick and choose as per your convenience
7. Increasing booking charges by IRCTC
8. Many times money gets deducted but the ticket is not booked on the IRCTC website
9. The refund process on the IRCTC website is very lengthy
10. Long queues at the ticket counters
11. Inefficient staff at the ticket counters
12. Less ticket windows compared to the large population
13. Agents have a quota system which helps them block large number of seats
14. The VIP/railway quota system is misused
15. Tickets issued as current booking don’t have seat numbers assigned to them
16. Senior Citizens and handicapped persons are allotted Upper Berth by computer system
17. Bookings not possible through a mobile phone
18. No provision of buying platform tickets online
Solutions identified:
1. IRCTC website should be updated with the latest technology
2. Number of seats in the tatkal quota should be increased
3. People should be able to select seats graphically like in airlines
4. The refund process should be made quicker
5. More ticket windows should be opened on the stations to disperse the crowd
6. Tickets issued in current should have seat numbers assigned to them
7. Platform tickets should also be available online
8. A mobile app for ticket booking should be developed
9. Automatic ticket vending machines should be installed on stations
10. A special preference needs to be given to sick, handicapped and senior citizens in seat allotment
11. VIP and employee quota should be reduced
12. There should be a refund system for tatkal tickets also
13. Ticketing agent system should be abolished
14. Corruption in the system should be cleaned off
15. Post offices should be used to sell railway tickets more
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View all 312 comments Below 312 comments
OK. Agreed with Mr Rajendra Prasad Guptajees suggested solutions. If Railway implements - "Railway Makes Better. more
Nov 30
there is urgent need for giving the general,unreserved ticket online as in delhi itself....i see alot of touts on unreserved counters providing tickets with 5 min at rs20/30 black....if you complaint to police at the movement instead of catching them,they will arrrest you and give you at tag of pocketmaaar.............. even clerk have settlement with touts as they react very slowly and it takes 1 hour to get an unreserved ticket........ more
Nov 13
one thing to note that every year trains are anounced to just for people sympathy....but actually 95%trains announced in ever year runs weekly.........thus making fool of people,,,,,why cant be they run for daily.......that too with 25 coaches so as to take maximum rush in the pair of single train......... more
Nov 13
I believe India should expand the rail network, that to big time. In this budget we added 50 trains. I think we should have added 500. If Government does not have money to invest, let the public invest money. Let Government build only the lines. Public money build the Coaches and tariff is shared between Government and Public. Today, public is paying almost 8 INR/ KM if they travel by car. If they get a train facility at 2 INR/ KM, everybody is going to love it. more
Nov 13
