Mail ID by eCommerce Companies and others.

Very recently it is seen that eCommerce companies like amezon.in and flipkart.com are not displaying their Mail ID.
flipkart.com has a MailID : -cs@flaipkart.com If you now send any Mail on this Mail ID , you will get a massage that this Mail ID is not in use.
This is very serious matter as customers can not contact eCommerce Company regarding any complaint or other problem with any product purchased. In fact not providing Mail ID by any Company having public dealings must be construed as Unfair Trade Practice. Even some Banks or Insurance companies also do not provide any Mail ID. Providing Mail Id by eCommerce Companies is absolutely necessary. Department of Consumer Affairs of Govt.of India must take up this matter and must make providing Mail ID compulsory by these companies. If they fail to obey such Order or Rule of Dept. of Consumer Affairs, heavy daily fine must be levied on defaulting Companies.
This is very urgent need and we hope Govt. will respond immediately.
Rasik Dagli more

Helpful Legal Advise and Matters Aug 05

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UDAY GB

Pl. write and pursue with "http://dpg.gov.in/grievance.aspx i.e. Director of Public Grievances for lodging the Complaint / Grievances". It will certainly give you some relief & guides. more

Aug 19

S Narayanan

E-commerce has many advantages. At the same time, it helps the manufacturers to offload old and sub-standard stocks. The end-buyer or consumer of the merchandise rarely sees or physically examines the product before it finally reaches him. The engagement of third parties further help them delay or dilute their liability of service after sales. Often what complainant consumer gets is standard, stereo type replies already stored in the system, followed by a visit by a representative who often charge an unreasonable amount for the visit, even if no rectification of defect is undertaken. Again, the warranty clause now-a-days contain clauses that dilutes the liability and help the manufacturer to attribute the cause to misuse rather than use of defective material or faulty workmanship (which are often difficult to prove by the consumer). It has become a common practice with many manufacturers of consumer durable to limit the warranty liability only to certain parts and reduce or exclude the warranty liability of others. The whole unit work as single compact unit and the malfunctioning of one part can affect and cause the malfunctioning of the other, resulting in overall failure and short life of the product. Ultimately, it is often the consumer, who bears the brunt of all. On 9 August 2017 at 18:37, Desai Babu Keta wrote: > more

Aug 10

S Narayanan

E-commerce has many advantages. At the same time, it helps the manufacturers to offload old and sub-standard stocks. The end-buyer or consumer of the merchandise rarely sees or physically examines the product before it finally reaches him. The engagement of third parties further help them delay or dilute their liability of service after sales. Often what complainant consumer gets is standard, stereo type replies already stored in the system, followed by a visit by a representative who often charge an unreasonable amount for the visit, even if no rectification of defect is undertaken. Again, the warranty clause now-a-days contain clauses that dilutes the liability and help the manufacturer to attribute the cause to misuse rather than use of defective material or faulty workmanship (which are often difficult to prove by the consumer). It has become a common practice with many manufacturers of consumer durable to limit the warranty liability only to certain parts and reduce or exclude the warranty liability of others. The whole unit work as simple compact unit and the malfunctioning of one part can affect and cause the malfunctioning of the other, resulting in overall failure and short life of the product. Ultimately, it is often the consumer, who bears the brunt of all. S. Narayanan On 9 August 2017 at 18:37, Desai Babu Keta wrote: > more

Aug 10

Stephen R N (Placement Guide/Motivational expert)

My namesake Mr.S.Narayanan, your statement seems to have an echo...I see it twice. more

Aug 21

S Narayanan

E-commerce has many advantages. At the same time, it helps the manufacturers to offload old and sub-standard stocks. The end-buyer or consumer of the merchandise rarely sees or physically examine the product before it finally reaches him. The engagement of third parties further help them delay or dilute their liability of service after sales. Often what complainant consumer gets is standard, stereo type replies already stored in the system, followed by a visit by a representative who often charge an unreasonable amount for the visit, even if no rectification of defect is undertaken. Again, the warranty clause now-a-days contain clauses that dilutes the liability and help the manufacturer to attribute the cause to misuse rather than use of defective material or faulty workmanship (which are often difficult to prove by the consumer). It has become a common practice with many manufacturers of consumer durable to limit the warranty liability only to certain parts and reduce or exclude the warranty liability of others. The whole unit work as simple compact unit and the malfunctioning of one part can affect and cause the malfunctioning of the other, resulting in overall failure and short life of the product. Ultimately, it is often the consumer, who bears the brunt of all. S. Narayanan On 9 August 2017 at 18:37, Desai Babu Keta wrote: > more

Aug 10

Desai Babu Keta

I agree with Mr. Rasik Dagli and Mr. S K Virmani. The government should watch and take action as cutodians of its people once it came to its notice through any media and the people also should feel their responsibility by not encoraging such companies which are not consumer friendly or intensional cheaters. more

Aug 09

Rasik Dagli (Lawyer )

Thanks for your appropriate comment. more

Aug 09

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