Hathway Digital Cable TV_Worst Service Provider
Hathway Digital Cable TV:
I had written several mails to the Nodal Office - Karnataka and also to the Digital Cable TV Head - India, updating them on the issues i am facing viz., firstly i am not able to select and activate the broadcasters bouquets online as prescribed by TRAI on their official website. I also met the Nodal Officer in person and explained him about the above but, he was helpless and directed me to Digital Cable TV Head who operates from Mumbai office to whom I had written numerous mails.
Secondly, I had activated online a month ago few packs alongside the FTA channels after remitting the requisite fee and pack charges but, these channels so activated are giving an error message "Technical Problem". The money I had paid them has been of no use since the channels aren't being telecasted due to technical issues. I strongly condemn this and demand suitable action be taken against Hathway.
I would wish to challenge this legally for the amount of mental trauma i have undergone in the due course.
Request to assist me on the said as nobody seems to revert from their end.
Thanks in advance. more
Ram, How have you selected channels? whether on line or telephonically? In all probability, it would have been on line. The required channels might have been shared by you on line, for which your service provider confirmed rate etc. This data may be stored by you. This is the contractual requirement for which payment remitted by you. This data to be kept handy for you to get justice. more
I have selected it online via their app and remitted the requisite fee online as well for which I have the receipt. more
When things are to be addressed by the respective responsible units, there need to adhere certain norms . Sent letter by Registered A.D., Endorse a copy of the letter to the Servi ce provider. Post all your details and facts in social media. Also address a copy to the consumer forum . more
Ram, Incase no agreement executed, no issue,
First you lodge an official written complaint by Registered A D to the service provider with all that you have. You have detail all points based on what was agreed verbally by ( a person whose name may be mentioned). Endorse a copy to TRAI and post all detailed in social media. more
I suggest u may complain to TRAI and also explore to change the Cable TV server. more
How do I approach TRAI to complain? I had previously written mails to TRAI on the same but, no response as such. Could you please let me know the procedure for the same? more
has issued a notice to DTH. If you approach TRAI, you may get some relief more
How do I approach TRAI? I had previously written mails to TRAI on the same but, no response as such. Could you please let me know the procedure for the same? more