Civic Sense on Trains/Stations - Root Causes
Dear Friends,
Below please find the key issues outlined by you relating to Civic Sense in Indian Railways.
Please review them and identify Root Causes to these issues. Once we know them, we will identify Solutions for the Railway Ministry to implement.
I look forward to your inputs!
Rajendra Pratap Gupta
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Civic sense on Train/Stations – Issues
1. People stick bills/posters outside trains and on platforms
2. People spitting on the station/on the tracks/inside the train
3. Garbage is thrown anywhere
4. Passengers sleep on the lower birth even in the day time causing inconvenience to the other passengers
5. Passengers cross railway tracks without using the foot over bridge
6. People jump queues while purchasing tickets and while boarding the train
7. People don’t let go of their lower berths for elders and Ladies
8. Travelling without ticket
9. Travelers do not flush after using the toilet
10. Smoking in public
11. People sleeping on the floor and pathways
12. Putting lights on in the night when other passengers are asleep
13. People keep on shunting between compartments in the night, thereby disturbing other passengers
14. Using toilets when the train is stationary
15. Sitting on a seat which is reserved by someone else
16. Sleeping on the platforms
17. Using cell phone to play loud music
18. Talking loudly on phone more
Below please find the key issues outlined by you relating to Civic Sense in Indian Railways.
Please review them and identify Root Causes to these issues. Once we know them, we will identify Solutions for the Railway Ministry to implement.
I look forward to your inputs!
Rajendra Pratap Gupta
------------------------------------------------------------------------------------------------------------------------------
Civic sense on Train/Stations – Issues
1. People stick bills/posters outside trains and on platforms
2. People spitting on the station/on the tracks/inside the train
3. Garbage is thrown anywhere
4. Passengers sleep on the lower birth even in the day time causing inconvenience to the other passengers
5. Passengers cross railway tracks without using the foot over bridge
6. People jump queues while purchasing tickets and while boarding the train
7. People don’t let go of their lower berths for elders and Ladies
8. Travelling without ticket
9. Travelers do not flush after using the toilet
10. Smoking in public
11. People sleeping on the floor and pathways
12. Putting lights on in the night when other passengers are asleep
13. People keep on shunting between compartments in the night, thereby disturbing other passengers
14. Using toilets when the train is stationary
15. Sitting on a seat which is reserved by someone else
16. Sleeping on the platforms
17. Using cell phone to play loud music
18. Talking loudly on phone more
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Sir, Our attitude and mind set is that of 'everybody's property is nobody's property'. No education will teach the mass to imbibe civic sense, except by imposition of high fine and punishment by the authorities. Law enforcement agencies should be strict. We have to adopt stick and carrot policy. Further, railway/government website is poorly coded and designed, as compared to private website like erail.in and indiarailinfo.com which are more sensible and user friendly. Just to know availability of ticket or train information, official website requires a lot of unnecessary data to be fed. It is very cumbersome and time consuming. I always use private websites, which are more user friendly and sensible than the official website. Thanks, more
Sep 23
Dear Guptaji, Root causes are as follows. 1) Lack of law and order and administration to control be it may be because of no willingness or lack of resources. 2) Lack of education, lack of rest rooms and also clean rest rooms. 3) Since no one objects and it is easy without any effort people throw garbage anywhere. 4) Passengers sleeping on lower birth in day time may not be a serious factor as other passenger can awake him without fear and with authority. Person sleeping alone can not be blamed as I have experienced this even at Germany while travelling by euro rail & I had to make them get up and get my seat without any problem. Here it is too much. 5) Lack of automatic escalators to get on foot over bridge is the main cause to jump the platform and cross the live line. Our train frequency is also not so fast and on time making it safe to jump the platform and cross the line and as usual nothing happens. 6) Lack of booking counters considering population, lot of manual work booking clerk takes, concept of half ticket and concession for handicap, ex servicemen and students take lot more time. No foolproof arrangements like london metro to ensure that 100% people take tickets. 7) Elders should take care to demand lower birth while booking. It is now feasible that through IRCTC. However a general note may be on ticket that in the event of senior citizen occupying the seats it will be allotted to them. this should also include, sick mentally retarded children. 8) Ticket less travel is a thrill for some, emergency for some, pleasure for some. Tendency needs to be changed. 9) Purposely, careless attitude, not knowing how to use toilet, sadistic pleasure. 10) Many used to smoke in public when it was allowed. Smoker does not get the feeling and trouble of non smokers. 11) Putting lights on in night is case to case based requirement and can not be criticised totally. Many have to get out at station at mid night and need to be alert. more
Sep 21
many problems are due to lack of self discpline and lack of education . at school level one presentation by raliway or any team showing comparision of railway in other countries and deep rooting hygine cleanliness self discipline at school level in education can lead to permanent long term solution . untill we treat railway our own property it cant be improved. for the current generation strict action fines cctv camera bit terror or publicaly insulting accused can be solution. more
Sep 20
This is really an issue. some thoughts to this are 1. ) Trains like Shatabdi or fully ac train we find better cleanliness than the normal express trains. 2.)As trains are main mode of transport for all level of people we should introduce more fully ac trains in imp sectors. This will reduce dirtying the trains. 3.) we can also bifurcate platforms for fast trains ( fully ac ) and normal express trains in all major stations. 4.) may be if needed we can increase the no of platforms. 5.) All seating should be ergonomically designed which will ensure passengers to relax better and use the space better. 6)Employ more personnel in platforms as well as in trains to ensure regular cleaning and keeping it hygenic. 7.)increaing speed of trains will ensure crowd management better and the frequency will help passengers to plan their own schedule. 8.) stations inside should be ceramic flooring rather than the old fashioned cemented flooring and the more neat it looks it will also make the person think twice before spitting or dirtying.. 9) Regular screen showing of major stations across world how it is maintained in the rest area will help to imbibe the culture of cleanliness among people slowly but surely. 10) having regular monitoring from centralized cameras on all major stations on cleanliness as well as crowd management will also further boost this. 11) while we dont find airports which have been redesigned like BIAL,DIAL dirty why this cannot be replicated in stations. more
Sep 19
