In Kolkata I am more or less satisfied with Tata Sky service technically. The negetive points are: when it starts raining we cannot see anything though we go on paying for the service. You can only suspend the service for 15 days. I have to go to USA every year for 10 to 12 weeks. So I am going on paying for service which I am not using which is not fair. More over if I switch of the HD boxes while we are out of country the connection is automatically discontinued, so I have to keep them powered on in stand by mode wasting electricity!!!. This is totally against fair trade practice. I have Two HD connections at home so it becomes quite expensive. Their complain response time is reasonable but since my house hold members have different tastes I had to take their Mega Pack which is quite expensive and there are many more channels which we never watch than what we watch but have to pay for those. I tried to make a combination of channels of our own choice as per there " My Pack" rules, but the pricing is done in such a tricky manner it is not making "My Pack" any cheaper than Mega Pack ! That is the catch. So I shall rate it as good technically, but as per fair trade practice it is poor.