Too much hyped, overreacting to any situation, boasting self image which it doesn't deserve, near monopoly on many of the routes etc. have made them highly arrogant and high handed in behavior. They create unwanted panic and tension in passengers. Their counters are far less in numbers than required for the number of services, not sufficiently manned resulting in long queues. This makes many passengers to miss the flights. Airlines has already earned on these seats and taken empty seats resulting in their fuel economy - a double with situation for them but the passenger has lost money and time and got into hassles. This is the common example of Indigo traveler. This airline thrives on such moneys.