Otherwise Hathway is good but its local reach or vendors give problems in terms of channels also they need to take feedback from their customers which they dont. also they need to upgrade their internet service provider and CS
Hathway is generally good but the local agent providing Hathway connection, a middleman and politically connected person, is mishandling the issues and Hathway is not aware of the facts. Hathway should therefore connect with the customers directly to obtain feedback otherwise it will lose it's rating further.
I was using Hathway internet at our residence at Goregaon. I had taken quarterly subscription for the same. When we shifted to Thane, I had given request to disconituation for the same and requested them to pay me balance amount as well as Router deposit amount of Rs. 1000/- paid by me. They instructed me to return their mode as well as other necessary things to their nearest branch which is Dalamal Tower for me. I had submitted everything and taken GRN from them. I had called their call centre and given the GRN no. to them. They said within 90 days you will receive your refund. But now almost 6 months have passed I have not received my refund from them. whenever inquiring with their call centre they are giving me new request no. and said we will proceed your request. When I enquired with Dalalmal tower office they are saying they have not received my goods means the employees working under that roof is not trustworthy or company is not trustworthy.
2.60 / 56 Reviews
Dalamal Tower, Free Press Journal Marg, Nariman Point, Mumbai, Maharashtra 400021, India