Worst and the poorest services , i.e..Hathway internet they charge for 50 MBPS speed internet services and takes advance money . Actually never gives you more than 10-12 MBPS speed , sometimes even less than 3 MBPS . When you complaint abt this ,they play with your sentiments , guide/fool you by changing your location from Ghaziabad to Lahore, Aurangabad etc and try to convince you . Most of the time wou`ll find no connection due to wire issues etc . No one listens /attend your complaints . The worst part is that they close the complaints in their records without contacting you , assures you to give extra days /period for the services lost BUT in vain .
Same story with their Hathway Cable Network . I bought a HD Connection and paid Rs.3800/- for box But whole year even after paying Rs.1842/- not got even for 4 months (out of 12 months ) , no one resolve complaints . Openly challenges and violates TRAI`s guidelines such as never gives you bill , Advertise of website for Ala Carte ( pay for the channel you watch only ) but says no to this offer , Compells and Force to take two offers ( other than Rs.152/ pm ) at a single time which cost you additional 275/- p.m...and above all never believes in Government Guidelines and stop/disconnect your connection or gives your money back or take set top box back .
My suggestion is that TRAI must start the porting facility asap to take control of the Cable and Broadband service providers too like in telecommunication .
thanks , rakesh sharma