Hathway

I was using Hathway internet at our residence at Goregaon. I had taken quarterly subscription for the same. When we shifted to Thane, I had given request to disconituation for the same and requested them to pay me balance amount as well as Router deposit amount of Rs. 1000/- paid by me. They instructed me to return their mode as well as other necessary things to their nearest branch which is Dalamal Tower for me. I had submitted everything and taken GRN from them. I had called their call centre and given the GRN no. to them. They said within 90 days you will receive your refund. But now almost 6 months have passed I have not received my refund from them. whenever inquiring with their call centre they are giving me new request no. and said we will proceed your request. When I enquired with Dalalmal tower office they are saying they have not received my goods means the employees working under that roof is not trustworthy or company is not trustworthy.