Costly packages and really pathetic customer service. The efficiency shown at the time sales is compensated by zero service post sale. You get standard or unnrelated replies from call center or help email. Entry is super easy but you are trapped once you are in! Took more than 12 day to close the account...
I was using Hathway internet at our residence at Goregaon. I had taken quarterly subscription for the same. When we shifted to Thane, I had given request to disconituation for the same and requested them to pay me balance amount as well as Router deposit amount of Rs. 1000/- paid by me. They instructed me to return their mode as well as other necessary things to their nearest branch which is Dalamal Tower for me. I had submitted everything and taken GRN from them. I had called their call centre and given the GRN no. to them. They said within 90 days you will receive your refund. But now almost 6 months have passed I have not received my refund from them. whenever inquiring with their call centre they are giving me new request no. and said we will proceed your request. When I enquired with Dalalmal tower office they are saying they have not received my goods means the employees working under that roof is not trustworthy or company is not trustworthy.
2.60 / 56 Reviews
Dalamal Tower, Free Press Journal Marg, Nariman Point, Mumbai, Maharashtra 400021, India
YOU Broadband claims to be a category ‘A’ ISP and India’s first ISO accredited broadband service provider. It's other claims are that it is One of the leading independent ISPs in India and that they offer high speed Internet and voice services As a part of its growth plans, YOU is rapidly expanding its presence in other cities across the country.
1.67 / 53 Reviews
YOU Broadband India Pvt. Ltd. 107 Zenith Complex, Tanajiwadi Road, Opp Kris
I have subscribed for 3 months from Hathway broadband bangalore. I have used internet only two weeks. Unfortunately, I shifted my house to other location. So i requested to shift the connection, the connection guy said "no connection in this area" to Hathway, but upstair tanent and neighbours using hathway only. He hasnt come and check but given the wrong report. I asked atleast to refund 2 months amount (Rs.2600). After that i informed to customer care, they directed me to terminate the connection. I have handed over the modem also. Within 15 days you will get the refund for 2 months, they said. But still i havent get the refund amount and also not giving connection. Each day i calling customer care and asking about the refund but there is no benefit. Each time they also creating a high priority service request id to the billing department but i didnt get any feedback or resolution related to this. Below are the details :
Name : Saravanakumar G Registered Mob No : 7598532330 Registered email : email@example.com Acc No :1113266934
I raised complaint on 18th, 21th, 27th july 2016, 3rd 5th 20th on Aug 2016 to give connection/refund but i didnt get both the refund/connection. This is happened for most of the hathway customer who shifted the house. Please kindly help to get the refund.