Harrassment by AIRTEL by withdrawing Life time validity ,they enforcing time based recharge for ALL
Dear Sir / Madam,
I had obtained Airtel Subscription with Lifetime Validity option by paying Rs.100 as onetime fee.
When we checked the validity lost month it was valid up to 2032.
When we checked the validity now, it says expires on 27.11.2017. 29.11.2018 and 01.12.2018
As per TRAI-Handbook-2015-ENG-30092015, CHAPTER 6. Tariff plan with longer validity including lifetime tariff plans
1 (i) Any tariff plan presented, marketed or offered as valid for any prescribed period exceeding six months or as having lifetime or unlimited validity in lieu of an upfront payment shall continue to be available to the subscriber for the duration of the period as prescribed in the plan In the case of lifetime or unlimited validity plans, the plan is valid as long as the Service Provider is permitted to provide such telecom service under the current license or renewed license. In the case of plans with lifetime validity or unlimited validity, the service provider shall also inform the subscribers of the month and year of expiry of their current license.
Accordingly Airtel is bound to give service till their License expires.
When we contacted Airtel they informed that -that your lifetime validity exists for your main account balance i.e. talk time. However to avail the services you need to do a validity based recharge. Please be informed that your number will not get deactivated but the outgoing and incoming services will be barred.
What is the use of mobile number if incoming and outgoing calls are barred. What is the lifetime validity assured in the beguiling? Now they are talking about current pack validity. I do not remember subscribing to any pack as such. So Airtel wants to have periodical recharge from now on to profit from me.
I request the TRAI to give directions to Airtel for giving unconditional incoming & out going service to all the Airtel customers who have subscribed to life time validity.
Hope TRAI will do the justice
With Regards
H.S.Govardhana Rao more
I had obtained Airtel Subscription with Lifetime Validity option by paying Rs.100 as onetime fee.
When we checked the validity lost month it was valid up to 2032.
When we checked the validity now, it says expires on 27.11.2017. 29.11.2018 and 01.12.2018
As per TRAI-Handbook-2015-ENG-30092015, CHAPTER 6. Tariff plan with longer validity including lifetime tariff plans
1 (i) Any tariff plan presented, marketed or offered as valid for any prescribed period exceeding six months or as having lifetime or unlimited validity in lieu of an upfront payment shall continue to be available to the subscriber for the duration of the period as prescribed in the plan In the case of lifetime or unlimited validity plans, the plan is valid as long as the Service Provider is permitted to provide such telecom service under the current license or renewed license. In the case of plans with lifetime validity or unlimited validity, the service provider shall also inform the subscribers of the month and year of expiry of their current license.
Accordingly Airtel is bound to give service till their License expires.
When we contacted Airtel they informed that -that your lifetime validity exists for your main account balance i.e. talk time. However to avail the services you need to do a validity based recharge. Please be informed that your number will not get deactivated but the outgoing and incoming services will be barred.
What is the use of mobile number if incoming and outgoing calls are barred. What is the lifetime validity assured in the beguiling? Now they are talking about current pack validity. I do not remember subscribing to any pack as such. So Airtel wants to have periodical recharge from now on to profit from me.
I request the TRAI to give directions to Airtel for giving unconditional incoming & out going service to all the Airtel customers who have subscribed to life time validity.
Hope TRAI will do the justice
With Regards
H.S.Govardhana Rao more
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