In past i have tried to emphasise the need of an independent and accountable site at which travelling public can lodge their complaints pertaining to the services provided by railways. Paying public is provided services of 1- Catering
Trains have to be designed for maximum comfort with minimum maintenance required so that the service shall remain good thru the life of the train coach .Modt of the coaches be designed got Aircindutioning they Solar as well as captive power usages and the stoppages be staggered between trains to maximum the run of about 2 hours at a stretch .this can also distiributecthe passengers better and trains would be loaded better .
3.25 / 525 Reviews
Block A, Malviya Nagar, New Delhi, Delhi 110017, India
Udyan Express 2nd AC coach was from NE railway probably shunted from there. Did not have sprinkler nor mug in WC western style .No place to keep your soap box, tooth brush and other toiletries. No hand rail to keep napkin or to hold .Travelled on 30th Sept. in A-3 coach from Sai P Nilayam to mumbai. Small cockroaches also seen in WC.
After Mr.Suresh Prabhu took over the reigns, the state of Indian railway platform has become fantastic. Earlier we used to see/get dirty things(and even dirty smell of toilet(i.e., urine smell)) on the platforms/walkovers. Now, there are cleaners standing alert in these areas and maintaining it pretty clean. I observed this especially in Bangalore and Mantralaya railway stations. Also there are many services like 'destination station alert' and dedicated telephone numbers for different services etc.,
Kudos to Mr. Suresh Prabhu and his team for the great work which was not observed for many years earlier. This is the best example to highlight that 'IF ONE WANTS TO DO THE WORK/SERVICE, HE/SHE CAN DO IT AT ANY COST IRRESPECTIVE OF THE SIZE OF THE ORGANIZATION'.
I had a terrible experience of travelling on Howrah-Pune Duranto Exp started on 3rd Nov-18 from Howrah. It commenced by 1 and half hrs late and arrived Pune by 9 hrs late on 4th Nov. Food supply stopped after lunch hour and it did not halt on stations but at odd places, from where you could get no foods and beverages. Nowadays they charge variable fares and I paid @ Rs.3500 each while booking my tickets. And this train was getting the least priority while all other trains were being allowed to go ahead of it. All this at a cost equal to airfare! Who is going to travel by Duranto, a so-called premium train? This is the reason why half my compartment was empty and still they foods were also being served late, e.g. breakfast on 3rd was served a12 noon, lunch at 4 pm and dinner at 11 pm and so on.
They paste the identity details provided by the passenger in front of the compartment. When PAN number is given as ID by a passenger, the information pasted on the compartment is copied by some fraudulent antisocial people. The PAN no. and other details of the passenger are used to purchase gold above 2lakh Rupees, where PAN no. is warranted. This will attract the attention of tax department towards a person, who has not purchased, and is being victimised.