Train our Civil Servants to Protect Consumer Rights, Mr Chief Minister

With over 4.4 crore pending cases, quest for justice consumes a life-time. Consumer Commissions, set up to provide speedy justice to consumers, are no better with over 6.3 lakh cases pending in consumer commissions across country!
Barely 10% cases are decided within the mandated period of 90 days!

We have a progressive Consumer Protection Act, 2019, but, regretfully, level of consumer awareness is still very low in all segments of society. Our markets have undergone drastic transformation during last few years, rendering consumer vulnerable to new forms of unfair trade and unethical business practices.

Civil servants have the onerous responsibility of proactively safeguarding and promoting consumer rights of large number of people. There are number of clauses in CP Act, 2019, assigning specific roles to District Collector and others. It is necessary to sensitise them about the responsibilities assigned to them for promotion and protection of consumer rights in the Act, so that they can actually make the difference, that they are expected to make.
There is urgent need to introduce special training programmes for civil servants like ‘Role and Responsibilities of District Collectors under CPA, 2019’, ‘Role and Responsibilities of Civil Servants under CPA, 2019’ etc.
(Source: Consumers India) more  

View all 7 comments Below 7 comments
Our Judiciary and Parliament do not have will to resolve this issue. Just like IAS, they can start a Competition in IJS (Indian Judicial Service) and pump in to more number of Judges so that backlog can be brought down. This will also reduce Clustering of Families in Judiciary. Also Hardcore Culprits and Hard Core Criminals must be given Capital Punishment only. more  
Truly an alarming situation. No doubt, poor infrastructure and acute shortage of manpower at every work place put the system out of track that led to huge backlog. Govt. should initiate an immediate action. more  
When in 2014, the Local Circles Manager had put out a questionnaire asking us to provide an answer to this problem, I had suggested that all retired judges should be brought forward on a contract basis and cases be brought to a conclusion but 8 long years have gone by and the court cases have gone to a staggering level. The CJI, one of the most un-corrupt men and an outstanding judge revealed in his last speech what a terrible ordeal it has been for him as his every movement was watched. He said everything is lost in our country, so you can imagine where justice will be for us commoners. Because of this, there are more people who commit crimes and know they can get away with it for it will take years before the case comes to court and for senior citizens it is a death knell as they know they may never see the end result. Local Circles you need to take this up on a PRIORITY! more  
The malaise lies without outdated and nonaccountable judicial system and laws. Unless it is changed on war footing, the business of stay orders, bails and unlimited adjournment will continue to flourish and more filth will be generated in justice delivery system. more  
Post a Comment

Related Posts

    • Inordinate delay in getting justice at Consumer Redressal Forums

      There was a news item in the newspaper FPJ, Mumbai dated 21.11.22 , on an order given by Consumer Disputes Redressal Forum, Mumbai Suburban, Bandra, regarding a dispute relating to TV set. I keep r...

      By Chunilal Malik
      /
    • Unrequired continuous SMS and voice messages for payment of bills

      Adani electricity is more than vigorous in its followup for payment of electricity bills from consumers. Right from the day meter reading is planned, continuous SMS, emails and voice messages are ...

      By Chunilal Malik
      /
    • Flipcart sending e-mails which you can not unscribe

      It is observed that Flipcart is sending e-mails propagating their products and there is no option to unscribe them. An option is given to unscribe which also propagate to purchase their products. I...

      By Anonymous Circle member
      /
    • Bank Responsible for Theft in Locker

      In an important decision, the learned National Consumer Commission held that the bank is responsible for the bank locker theft and the bank shall pay compensation for loss on account of being stole...

      By MOHIT PANDE
      /
    • TRUTH ABOUT NAIL POLISH

      The Indian nail polish market stood at Rs. 636 crores in 2018 and is projected to grow at a CAGR of over 10%, to reach Rs. 1,075 crores by 2024. While the nail polish market is expanding, penetrati...

      By MOHIT PANDE
      /
    • Can not contact Paytm on their platform.

      It is observed I tried to contact Paytm on their platform via app also but could not post my general grievance or post a message not to send me any message regarding Hindustan Times News paper subs...

      By Anonymous Circle member
      /
    • Consumers can now get un-hallmarked jewellery tested at Hallmarking Centres

      Testing of Gold jewellery up to 4 articles to cost Rs 200, for 5 or more articles, the cost is Rs 45 per article. Bureau of Indian Standards (BIS) has now made provision to allow a common cons...

      By MOHIT PANDE
      /
    • Digital platforms sending unnecessary messages.

      It is observed most of the Digital platforms are purchased by Banks and they are sending their messages to members to promote the business of Banks i.e. take loans & credit cards etc. As the ut...

      By Anonymous Circle member
      /
    • Hand Sanitizers

      Hand sanitizer brand has ‘unacceptable levels’ of cancer-causing chemicals, FDA warns U.S. Food and Drug Administration tests have found “unacceptable levels” of ...

      By MOHIT PANDE
      /
    • Poor Service by Eurka forbes service team

      We have been customers of eureka forbes water purifier since last two + decades. We took a AMC and due to pandemic AMC was not carried out as no service technician reported for service due to lockd...

      By Nandkumar V
      /
Share
Enter your email and mobile number and we will send you the instructions

Note - The email can sometime gets delivered to the spam folder, so the instruction will be send to your mobile as well

All My Circles
Invite to
(Maximum 500 email ids allowed.)