Train our Civil Servants to Protect Consumer Rights, Mr Chief Minister
Barely 10% cases are decided within the mandated period of 90 days!
We have a progressive Consumer Protection Act, 2019, but, regretfully, level of consumer awareness is still very low in all segments of society. Our markets have undergone drastic transformation during last few years, rendering consumer vulnerable to new forms of unfair trade and unethical business practices.
Civil servants have the onerous responsibility of proactively safeguarding and promoting consumer rights of large number of people. There are number of clauses in CP Act, 2019, assigning specific roles to District Collector and others. It is necessary to sensitise them about the responsibilities assigned to them for promotion and protection of consumer rights in the Act, so that they can actually make the difference, that they are expected to make.
There is urgent need to introduce special training programmes for civil servants like ‘Role and Responsibilities of District Collectors under CPA, 2019’, ‘Role and Responsibilities of Civil Servants under CPA, 2019’ etc.
(Source: Consumers India) more