Adani electricity is more than vigorous in its followup for payment of electricity bills from consumers. Right from the day meter reading is planned, continuous SMS, emails and voice messages are bombarded on the consumer. Messages, asking for payment, do not stop even after payment of the bill. The message ends with a statement to ignore it, if already paid. It is nothing but harassment, as the consumer has to keep checking and rechecking, at various levels, on what went wrong with his cheque payment. Are consumers to suffer, if their system is not updated properly ? Often, they message the due date of payment for previous bill, whereas the payment demanded includes even the current bill, which is not due. Due to such bullying, I have ended up paying the same bill twice on a couple of occassions.
Even banks are guilty of such messages, though loan instalments have been timely paid through auto debit mandate already given to them.
Maybe the time has come to have a law to require such message senders, to pay a reverse charge to the consumer for such vexatious type of messaging. more