Subhash Mantri <scmantri@gmail.com>
10:36 PM (10 minutes ago)
to 121
Dear,
I think u know better network service provider has to pay even for Call Drops & in this case it is TOTAL NETWORK SERVICE DROP & my credit of Rs.500/-gon to air without delivery of any services HOPE u understand well FAULT is of airtel;s services so have to repay /refund for the same.
SCM
On Sun, Oct 18, 2015 at 3:48 PM, <121@in.airtel.com> wrote:
Dear customer,
This is in reference to your email requesting for refund of data deduction amount for your airtel mobile number 9766509711.
We regret to inform you that, we are unable to refund the deducted amount from our end as the charges are valid for the same.
Your feedback acts as the roadmap for our planning on network deployment and I have forwarded your location details to my technical team for future network planning.
Network enhancement involves clearance and approvals from local authorities and some external factors owing to which it may not be possible to provide you a specific time frame for resolving your concern.
Thank you for choosing airtel.
Best Regards,
Manju MS
Service Specialist
airtel
---------Original Message----------
From: scmantri@gmail.com
To: 121@in.airtel.com
Cc:
Sent: 18/10/2015 03:00:47 PM
Subject: Re: [|BAL|Ref21480256|] FWD: FEEDBACK FROM: AIRTEL
Venkataseshireddy Guntaka .....I think u had not gone thr. all the my /ur co.
mail exchange since last about 15 days ,though any proper actin from airtel for
their not a CALL PROP but ur NETWORK DROP,as agreed by airtel in various mails
to me that there r deficiencies in ur network & looking in to rectify the same,
my all credit for Whatsapp ,3G ,regular recharge of about Rs.500/- has
lost/shown consumed ILLEGALLY as WITHOUT DELIVERY -even failure in
uploading/updating FAILED-& has been asked to retry.
Under the circumstance airtel is not only liable to re-credit my lost
amount but also my discomfort due to improper working of ur co;s nnetwork
FAILURE
SCM'
9766509711 more
10:36 PM (10 minutes ago)
to 121
Dear,
I think u know better network service provider has to pay even for Call Drops & in this case it is TOTAL NETWORK SERVICE DROP & my credit of Rs.500/-gon to air without delivery of any services HOPE u understand well FAULT is of airtel;s services so have to repay /refund for the same.
SCM
On Sun, Oct 18, 2015 at 3:48 PM, <121@in.airtel.com> wrote:
Dear customer,
This is in reference to your email requesting for refund of data deduction amount for your airtel mobile number 9766509711.
We regret to inform you that, we are unable to refund the deducted amount from our end as the charges are valid for the same.
Your feedback acts as the roadmap for our planning on network deployment and I have forwarded your location details to my technical team for future network planning.
Network enhancement involves clearance and approvals from local authorities and some external factors owing to which it may not be possible to provide you a specific time frame for resolving your concern.
Thank you for choosing airtel.
Best Regards,
Manju MS
Service Specialist
airtel
---------Original Message----------
From: scmantri@gmail.com
To: 121@in.airtel.com
Cc:
Sent: 18/10/2015 03:00:47 PM
Subject: Re: [|BAL|Ref21480256|] FWD: FEEDBACK FROM: AIRTEL
Venkataseshireddy Guntaka .....I think u had not gone thr. all the my /ur co.
mail exchange since last about 15 days ,though any proper actin from airtel for
their not a CALL PROP but ur NETWORK DROP,as agreed by airtel in various mails
to me that there r deficiencies in ur network & looking in to rectify the same,
my all credit for Whatsapp ,3G ,regular recharge of about Rs.500/- has
lost/shown consumed ILLEGALLY as WITHOUT DELIVERY -even failure in
uploading/updating FAILED-& has been asked to retry.
Under the circumstance airtel is not only liable to re-credit my lost
amount but also my discomfort due to improper working of ur co;s nnetwork
FAILURE
SCM'
9766509711 more
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View all 20 comments Below 20 comments
GEDELA KRISHNAMURTY NAIDU (Specialist in Construction Management of Power Plants /tHERMAL/Gas/Solar)
Consumer protection is to be enforced by Govt to help the public who are not getting proper services from the sales/service providers and take serious action to set right things now and then, these type of cases shall not be repeated G.K.Naidu, Hyderabad more
Oct 21
Because of the reasons that rules are made to harass you all by the same persons, who made these rules, BAINS BHI UNKI AUR LATHI BHI UNKI more
Oct 20
Dear friends Good morning it is very easy to give money but very very difficult to get even a penny JAY HIND JAY BHARAT here BHARAT means whole world JAY SRI KRISHAN KRIPA BERSE SABHI PAR more
Oct 20
The matter should be brought to the notice of Telecom Minister and the issues are to be solved. more
Oct 20
Writing to TRAI, minister etc is not going to work. Only way is to approach the consumers forum for each case and claim, damages due to aggravation and time loss. Claim should ask for indexing and Interest, so the companies will not keep on delaying the reply to the courts. Do not accept that the company is represented by a lawyer as there is no point of law just plain decency and intent to defraud. No other government department will do anything. more
Oct 19
