Stop Harassing Consumers who Complain
The Consumer Complaint redressal system needs to be amended. A consumer has to go through:
1. District Consumer Forum
2. States Consumer Disputes Redressal Commission
3. The National Commission
4. Supreme Court
Consumer complaints involve commercial problems faced by consumers and are resolved by paying a compensation and litigation cost. Sometimes it may involve replacement of defective product.
To resolve a consumer complaint as per present system which involves multiple forums for Appeal up to Supreme Court is very time consuming and expensive for a consumer. This is nothing but harassment of ordinary consumer by providing multiple levels of protection to Business men.
We request Local Circles to take up this issue with Government and the decision of States Consumer Disputes Redressal Commission should be final and no more Appeals to be allowed. As it is crores of cases involving crimes such as Murder etc. are pending.
A consumer dispute is not a crime similar to Murder, Rape etc. more