Regarding IVRS

Now a days almost all companies have started the IVRS system which is not at all useful. it is going on telling press 1,2,..... and so, but lastly the phone either will disconnect or going to tell press...... It is really disgusting the consumer and getting weariness. Only the customer has to be tired for this without any result. But in my opinion some people may say it is very good , but most of people do not like to do IVRS. Actually what we want can not get with this IVRS and not able to talk to the customer relation representative which unsatisfying us. More over some times the representative will be connected and after taking the details,he /she will say hold on, waiting minutes together ,not getting answer ,the phone will e disconnected. If again and again called the same practice takes place. The IVRS system to be removed or representative to be connected directly for resolving the customer problems. more  

View all 54 comments Below 54 comments
IVRS is good for recorded information only. For inquiry best is to talk to customer care executive. more  
Although irritating, I prefer this system over manual interaction - since, many of the responses are blood boiling. Many of the organisations interrogate you in a manner with the sole objective that you are a fool or a criminal. I have such experiences with Tata Teleservices, Airtel, HP, etc. more  
This is true. IVRS System one has to have lot of patience and ultimately one is not able to get help
from customer care. There should be systems that we are connected to customer care executive

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-------- Original Message --------
Subject: "Regarding IVRS"
From: Kasturi Anjaneyulu
To: rkgaur1@rediffmail.com
CC: more  
They think that they handled all the issue with IVRS ut that is not the case. They should implement easy way to contact to representative. Some companies do it with email facility very well. At least cutomer satisfaction should be well managed via emails. more  
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