Pathetic status of Consumer Forums at National Level

The major role in Consumer awareness and empowerment is through the Consumer Protection Act 1986 and special Consumer Forum or Courts set up under the aegis of Such Act. There are 3 levels of such Courts starting with District level Courts (which entertain complaint with stake involved or compensation sought upto 20 lacs, state forums where complaints upto 1 crore of Compensation are filed and then National forum where complaint of more than 1 crore is filed. State forum also entertain appeal on order passed by District Forums. National Forum also hears appeal against order passed by State Forum. Orders of National forum are appealable only at Supreme Court so that is quite a sensible legal system built to adjudicate the matters. However, the actual status is extremely pathetic. As per Consumer Protection law, in 90 days, a complaint must be heard fully and order be passed but it is taking more than 5 years in general both at State forum as well as National forum - thus making the whole process a big joke in itself. There is acute need to strengthen the system on an emergency basis. Further, the forum often don't really entertain positively a consumer presenting his own personally. more  

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There are so many unfilled vacancies for the post of judges. What else can be expected.Mera bharat Mahan, Ache din Ayenge. Lets wait. more  
Let's write this to PMO. more  
Justice delayed is justice denied.This famous saying is 100% true in India.No Govt for last 72 years is serious about it.We do not know when the time will come when our Govt will be serious on this issue.This is one of the most important issue.The new Govt must attend it on war footing. more  
Since punishment and/or penalties are too meager, offenders care little for any award by such forums. Therefore, offences are mounting and victims are being subjected to further humiliations and/or harassment. more  
Judiciary is pathetic in India. need a complete makeover. more  
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