Pathetic status of Consumer Forums at National Level

The major role in Consumer awareness and empowerment is through the Consumer Protection Act 1986 and special Consumer Forum or Courts set up under the aegis of Such Act. There are 3 levels of such Courts starting with District level Courts (which entertain complaint with stake involved or compensation sought upto 20 lacs, state forums where complaints upto 1 crore of Compensation are filed and then National forum where complaint of more than 1 crore is filed. State forum also entertain appeal on order passed by District Forums. National Forum also hears appeal against order passed by State Forum. Orders of National forum are appealable only at Supreme Court so that is quite a sensible legal system built to adjudicate the matters. However, the actual status is extremely pathetic. As per Consumer Protection law, in 90 days, a complaint must be heard fully and order be passed but it is taking more than 5 years in general both at State forum as well as National forum - thus making the whole process a big joke in itself. There is acute need to strengthen the system on an emergency basis. Further, the forum often don't really entertain positively a consumer presenting his own personally. more  

View all 34 comments Below 34 comments
There are so many unfilled vacancies for the post of judges. What else can be expected.Mera bharat Mahan, Ache din Ayenge. Lets wait. more  
Let's write this to PMO. more  
Justice delayed is justice denied.This famous saying is 100% true in India.No Govt for last 72 years is serious about it.We do not know when the time will come when our Govt will be serious on this issue.This is one of the most important issue.The new Govt must attend it on war footing. more  
Since punishment and/or penalties are too meager, offenders care little for any award by such forums. Therefore, offences are mounting and victims are being subjected to further humiliations and/or harassment. more  
Judiciary is pathetic in India. need a complete makeover. more  
Post a Comment

Related Posts

    • Manufacturing defect of shoe METRO

      My docket no is 1698701 . I purchased a new show at price 2990 but after 2 days later it got damaged, I went to the Metro Samdariya placed showroom for its replacement but they denied to do t...

      By Abhishek Dubey
    • Forceful payment of service charge in restaurant

      Recently a restaurant charged me 12% service charge in Pune and when I confronted them saying I won't pay this high charge and I am willing for 5%, the restaurant manager threatened me saying that ...

      By Gaurav Sawant
    • Scam and refund denied iPhone X By Flipkart

      I have been scammed by online eCommerce portal Flipkart, I have been wrongly cheated by scammed of RS 65438.00, as there are scammers and robbers sit behind the hood in the name of online eCommerce...

      By Suman Kumar
    • Regarding fake information of club factory

      I received earphones from club factory.....this product is not like as mentioned in details........ This app befool costumers by their fake details.....

      By Richa Kumawat
    • Mobile phone missing during transit.

      I bought a Samsung Galaxy m40 phone from amazon. I received display broken phone by amazon. As per their replacement policy i self returned that phone with earphone, charger inside box to amazon th...

      By Anonymous Circle member
    • Maruti sold second hand car as new car

      I Mr. K.Parmeswaran, residing at No.24/32,10th Street, KamarajNagar,Avadi, Chennai – 600-071, would like to register a complaint on how I was sold a damaged/refurbished car in disguise of a...

      By Parameswaran K

      Ordered 2 size 13 shoes for my Son from Flipkart. One Puma and 2nd Adidas. Both have problems PUMA The shoe box actually has a post it note on top marking it as spoilt. Yet it has b...

      By Mohit Dhaul
    • Celebrities have stiff penalties with CP Bill

      Celebrity endorsers will now face stiff fines for appearing in misleading ads. The Consumer Protection Bill 2019, passed by the Lok Sabha, imposes a penalty of up to ₹10 lakh on first-time offender...

      By Sarita Ravichandran
    • Consumer Protection Bill 2019

      Bill for new Consumer Protection Law passed by Lok Sabha today

      By Sree Kumar
    • Two Different electricity bills for the same meter no with two different consumer id

      How to deal with the electricity bills issue. I got two Different electricity bills for the same meter no with two different consumer id for the same period but huge difference amount. In electrici...

      By Manish Singh
    • Mad use of RO water purifiers in Homes

      A group of scientists, govt.organozations like NIRI,NGOs have suggested that where ever the Total Dissolved Solids (TDS) level is 500parts per million there is no need to use ROpurifiers it only wa...

      By Kaushikk D. Vyas
Share To
Enter your email & mobile number and we will send you the instructions

Note - The email can sometime gets delivered to the spam folder, so the instruction will be send to your mobile as well

Please select a Circle that you want people to invite to.
Invite to
(Maximum 500 email ids allowed.)