Pathetic services by Mitashi Customer Care
The refrigerator got delivered to me on 6th April 2019. I read the guidelines and installed it as told. On 18th April 2019, I noticed that the refrigerator is not cooling. I went through the guidelines, did as written and even after all my attempts when the refrigerator was not functioning I filed a complaint in the Mitashi Service App for customers. I got no revert so I tried to call the customer care. After many attempts, I could not reach them. They will put my call on hold for end number of minutes. I finally wrote a mail to the customer care who reverted me saying I will get a callback. I got no call. I again mailed them and a person from the service centre called me saying he will visit me the next day. For 2 days nobody visited me. I again complain. After 2 days someone else from the centre called me and said he will visit me the next day.
On 27th April 2019, someone finally visited me. He said that the compressor is damaged and there is a need to replace it. He said I will get a call on Monday i.e 29th and the compressor will get replaced. Since 29th April I am reaching out to the service centre again and again. They note my contact number and say they will revert back but nobody has come back to me. Also, I am writing emails to the #mitashicustomercare which are not been answered.
I am sick and tired to this entire thing and even #amazon didn't accept my review for this. My review got rejected by #amazon. I am hence sharing this feedback because my grudges are not only for the product but for the #mitashicustomercare and #mitashiservicecentre which are not at all customer friendly. more
For any on line buy, on installation, if found, defective, a buyer can lodge a complaint for repurning of the defective parcel and full refund is credited within 3-5 days of their ( in your case it is AMAZON) collecting the parcel. I feel , probably, you might not have read the clauses clearly, hence you are experience this misery. Clarify the following.
a) Did you lodge any complaint to the seller ( amazon) about non-functioning of the fridge? If yes, what was their reply?
b) With whom did you talk ( name the person)
c) Did you lodge any written complaint to the seller ( Amazon)
d) You claim on 27th April some one visited you. ( This phrase it self is vague).
e) Some one visited you, from where - was he from Amazon or from the OEM?
f) Name of the person, contact details etc, have you collected?
g) Confirm whether the person visited shared any visit report ? with his comments " saying compressor needs to be replaced"
h) Unless these valuable points are shared in this media, rendering legal assistance is an futile exercise.
Clarify all these points. more