Pathetic services by Mitashi Customer Care

I bought a #mitashi refrigerator from
The refrigerator got delivered to me on 6th April 2019. I read the guidelines and installed it as told. On 18th April 2019, I noticed that the refrigerator is not cooling. I went through the guidelines, did as written and even after all my attempts when the refrigerator was not functioning I filed a complaint in the Mitashi Service App for customers. I got no revert so I tried to call the customer care. After many attempts, I could not reach them. They will put my call on hold for end number of minutes. I finally wrote a mail to the customer care who reverted me saying I will get a callback. I got no call. I again mailed them and a person from the service centre called me saying he will visit me the next day. For 2 days nobody visited me. I again complain. After 2 days someone else from the centre called me and said he will visit me the next day.
On 27th April 2019, someone finally visited me. He said that the compressor is damaged and there is a need to replace it. He said I will get a call on Monday i.e 29th and the compressor will get replaced. Since 29th April I am reaching out to the service centre again and again. They note my contact number and say they will revert back but nobody has come back to me. Also, I am writing emails to the #mitashicustomercare which are not been answered.
I am sick and tired to this entire thing and even #amazon didn't accept my review for this. My review got rejected by #amazon. I am hence sharing this feedback because my grudges are not only for the product but for the #mitashicustomercare and #mitashiservicecentre which are not at all customer friendly. more  

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The online business works on the principle of volume sale and volume discount in quantity of products sold. They give the extra commission as they will never face any warranty claims and the responsibility fixed to the manufacturer and their customer care. The customer care do not have servicing personnel. They need to address the issue to the Manufacturing Headquarters as they are the people who can service and replace parts for them. In case you bought it from a local dealer then they are equipped with trained staff and stocked with genuine spare parts. It is here that any warranty services may be done properly. But However of late they also are business minded and try to fleece the customers. It is high time citizens boycott poor after sales service companies and buy from reliable manufacturers not looking for some discounts. DISCOUNTED PRODUCTS ALWAYS ARE SUSCEPTIBLE FOR SERVICE DEFICIENCIES. more  
Hi, sometime back, I bought some curtains from Flipkart- The length of the curtains were short by 2 to 3 inches. Online is really not that controlled as it seems. Both flipkart and Amazon are not able to keep good control on their actual sellers. In case of refrigerator, actually there must be a real demo/installation by an engineer from mft co. more  
Dear Astha,

For any on line buy, on installation, if found, defective, a buyer can lodge a complaint for repurning of the defective parcel and full refund is credited within 3-5 days of their ( in your case it is AMAZON) collecting the parcel. I feel , probably, you might not have read the clauses clearly, hence you are experience this misery. Clarify the following.

a) Did you lodge any complaint to the seller ( amazon) about non-functioning of the fridge? If yes, what was their reply?
b) With whom did you talk ( name the person)
c) Did you lodge any written complaint to the seller ( Amazon)
d) You claim on 27th April some one visited you. ( This phrase it self is vague).
e) Some one visited you, from where - was he from Amazon or from the OEM?
f) Name of the person, contact details etc, have you collected?
g) Confirm whether the person visited shared any visit report ? with his comments " saying compressor needs to be replaced"
h) Unless these valuable points are shared in this media, rendering legal assistance is an futile exercise.

Clarify all these points. more  
When we buy products online, we take the risk of the amount paid online in advance. I take decision to buy online depending on my risk taking capacity (upto advance amount). If my risk taking capacity is ₹ 1000, then I will never buy product online valued more than ₹ 1000. No costly products should be bought online...... more  
Such costly products advise not to buy online . Please choose branded shops and negotiate the price what you are getting on Apps. more  
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