Pathetic services by Mitashi Customer Care

I bought a #mitashi refrigerator from #amazon.com.
The refrigerator got delivered to me on 6th April 2019. I read the guidelines and installed it as told. On 18th April 2019, I noticed that the refrigerator is not cooling. I went through the guidelines, did as written and even after all my attempts when the refrigerator was not functioning I filed a complaint in the Mitashi Service App for customers. I got no revert so I tried to call the customer care. After many attempts, I could not reach them. They will put my call on hold for end number of minutes. I finally wrote a mail to the customer care who reverted me saying I will get a callback. I got no call. I again mailed them and a person from the service centre called me saying he will visit me the next day. For 2 days nobody visited me. I again complain. After 2 days someone else from the centre called me and said he will visit me the next day.
On 27th April 2019, someone finally visited me. He said that the compressor is damaged and there is a need to replace it. He said I will get a call on Monday i.e 29th and the compressor will get replaced. Since 29th April I am reaching out to the service centre again and again. They note my contact number and say they will revert back but nobody has come back to me. Also, I am writing emails to the #mitashicustomercare which are not been answered.
I am sick and tired to this entire thing and even #amazon didn't accept my review for this. My review got rejected by #amazon. I am hence sharing this feedback because my grudges are not only for the product but for the #mitashicustomercare and #mitashiservicecentre which are not at all customer friendly. more  

View all 31 comments Below 31 comments
The online business works on the principle of volume sale and volume discount in quantity of products sold. They give the extra commission as they will never face any warranty claims and the responsibility fixed to the manufacturer and their customer care. The customer care do not have servicing personnel. They need to address the issue to the Manufacturing Headquarters as they are the people who can service and replace parts for them. In case you bought it from a local dealer then they are equipped with trained staff and stocked with genuine spare parts. It is here that any warranty services may be done properly. But However of late they also are business minded and try to fleece the customers. It is high time citizens boycott poor after sales service companies and buy from reliable manufacturers not looking for some discounts. DISCOUNTED PRODUCTS ALWAYS ARE SUSCEPTIBLE FOR SERVICE DEFICIENCIES. more  
Hi, sometime back, I bought some curtains from Flipkart- The length of the curtains were short by 2 to 3 inches. Online is really not that controlled as it seems. Both flipkart and Amazon are not able to keep good control on their actual sellers. In case of refrigerator, actually there must be a real demo/installation by an engineer from mft co. more  
Dear Astha,

For any on line buy, on installation, if found, defective, a buyer can lodge a complaint for repurning of the defective parcel and full refund is credited within 3-5 days of their ( in your case it is AMAZON) collecting the parcel. I feel , probably, you might not have read the clauses clearly, hence you are experience this misery. Clarify the following.

a) Did you lodge any complaint to the seller ( amazon) about non-functioning of the fridge? If yes, what was their reply?
b) With whom did you talk ( name the person)
c) Did you lodge any written complaint to the seller ( Amazon)
d) You claim on 27th April some one visited you. ( This phrase it self is vague).
e) Some one visited you, from where - was he from Amazon or from the OEM?
f) Name of the person, contact details etc, have you collected?
g) Confirm whether the person visited shared any visit report ? with his comments " saying compressor needs to be replaced"
h) Unless these valuable points are shared in this media, rendering legal assistance is an futile exercise.

Clarify all these points. more  
When we buy products online, we take the risk of the amount paid online in advance. I take decision to buy online depending on my risk taking capacity (upto advance amount). If my risk taking capacity is ₹ 1000, then I will never buy product online valued more than ₹ 1000. No costly products should be bought online...... more  
Such costly products advise not to buy online . Please choose branded shops and negotiate the price what you are getting on Apps. more  
Post a Comment

Related Posts

    • Forceful payment of service charge in restaurant

      Recently a restaurant charged me 12% service charge in Pune and when I confronted them saying I won't pay this high charge and I am willing for 5%, the restaurant manager threatened me saying that ...

      By Gaurav Sawant
      /
    • Scam and refund denied iPhone X By Flipkart

      I have been scammed by online eCommerce portal Flipkart, I have been wrongly cheated by scammed of RS 65438.00, as there are scammers and robbers sit behind the hood in the name of online eCommerce...

      By Suman Kumar
      /
    • Regarding fake information of club factory

      I received earphones from club factory.....this product is not like as mentioned in details........ This app befool costumers by their fake details.....

      By Richa Kumawat
      /
    • Mobile phone missing during transit.

      I bought a Samsung Galaxy m40 phone from amazon. I received display broken phone by amazon. As per their replacement policy i self returned that phone with earphone, charger inside box to amazon th...

      By Anonymous Circle member
      /
    • Maruti sold second hand car as new car

      I Mr. K.Parmeswaran, residing at No.24/32,10th Street, KamarajNagar,Avadi, Chennai – 600-071, would like to register a complaint on how I was sold a damaged/refurbished car in disguise of a...

      By Parameswaran K
      /
    • FLIPKART AND IT'S LOUSY QUALITY CONTROL AND CUSTOMER CARE

      Ordered 2 size 13 shoes for my Son from Flipkart. One Puma and 2nd Adidas. Both have problems PUMA The shoe box actually has a post it note on top marking it as spoilt. Yet it has b...

      By Mohit Dhaul
      /
    • Celebrities have stiff penalties with CP Bill

      Celebrity endorsers will now face stiff fines for appearing in misleading ads. The Consumer Protection Bill 2019, passed by the Lok Sabha, imposes a penalty of up to ₹10 lakh on first-time offender...

      By Sarita Ravichandran
      /
    • Consumer Protection Bill 2019

      Bill for new Consumer Protection Law passed by Lok Sabha today

      By Sree Kumar
      /
    • Two Different electricity bills for the same meter no with two different consumer id

      How to deal with the electricity bills issue. I got two Different electricity bills for the same meter no with two different consumer id for the same period but huge difference amount. In electrici...

      By Manish Singh
      /
    • Mad use of RO water purifiers in Homes

      A group of scientists, govt.organozations like NIRI,NGOs have suggested that where ever the Total Dissolved Solids (TDS) level is 500parts per million there is no need to use ROpurifiers it only wa...

      By Kaushikk D. Vyas
      /
    • Harmful Plastic Containers

      Plastics containers are widely used in households for storing both liquid and solid products like water, food grains, cooked food etc. They are available in various sizes, colours and prices and at...

      By MOHIT PANDE
      /
Share To
Enter your email & mobile number and we will send you the instructions

Note - The email can sometime gets delivered to the spam folder, so the instruction will be send to your mobile as well

Please select a Circle that you want people to invite to.
Invite to
(Maximum 500 email ids allowed.)