Pathetic services by Mitashi Customer Care

I bought a #mitashi refrigerator from
The refrigerator got delivered to me on 6th April 2019. I read the guidelines and installed it as told. On 18th April 2019, I noticed that the refrigerator is not cooling. I went through the guidelines, did as written and even after all my attempts when the refrigerator was not functioning I filed a complaint in the Mitashi Service App for customers. I got no revert so I tried to call the customer care. After many attempts, I could not reach them. They will put my call on hold for end number of minutes. I finally wrote a mail to the customer care who reverted me saying I will get a callback. I got no call. I again mailed them and a person from the service centre called me saying he will visit me the next day. For 2 days nobody visited me. I again complain. After 2 days someone else from the centre called me and said he will visit me the next day.
On 27th April 2019, someone finally visited me. He said that the compressor is damaged and there is a need to replace it. He said I will get a call on Monday i.e 29th and the compressor will get replaced. Since 29th April I am reaching out to the service centre again and again. They note my contact number and say they will revert back but nobody has come back to me. Also, I am writing emails to the #mitashicustomercare which are not been answered.
I am sick and tired to this entire thing and even #amazon didn't accept my review for this. My review got rejected by #amazon. I am hence sharing this feedback because my grudges are not only for the product but for the #mitashicustomercare and #mitashiservicecentre which are not at all customer friendly. more  

View all 31 comments Below 31 comments
The online business works on the principle of volume sale and volume discount in quantity of products sold. They give the extra commission as they will never face any warranty claims and the responsibility fixed to the manufacturer and their customer care. The customer care do not have servicing personnel. They need to address the issue to the Manufacturing Headquarters as they are the people who can service and replace parts for them. In case you bought it from a local dealer then they are equipped with trained staff and stocked with genuine spare parts. It is here that any warranty services may be done properly. But However of late they also are business minded and try to fleece the customers. It is high time citizens boycott poor after sales service companies and buy from reliable manufacturers not looking for some discounts. DISCOUNTED PRODUCTS ALWAYS ARE SUSCEPTIBLE FOR SERVICE DEFICIENCIES. more  
Hi, sometime back, I bought some curtains from Flipkart- The length of the curtains were short by 2 to 3 inches. Online is really not that controlled as it seems. Both flipkart and Amazon are not able to keep good control on their actual sellers. In case of refrigerator, actually there must be a real demo/installation by an engineer from mft co. more  
Dear Astha,

For any on line buy, on installation, if found, defective, a buyer can lodge a complaint for repurning of the defective parcel and full refund is credited within 3-5 days of their ( in your case it is AMAZON) collecting the parcel. I feel , probably, you might not have read the clauses clearly, hence you are experience this misery. Clarify the following.

a) Did you lodge any complaint to the seller ( amazon) about non-functioning of the fridge? If yes, what was their reply?
b) With whom did you talk ( name the person)
c) Did you lodge any written complaint to the seller ( Amazon)
d) You claim on 27th April some one visited you. ( This phrase it self is vague).
e) Some one visited you, from where - was he from Amazon or from the OEM?
f) Name of the person, contact details etc, have you collected?
g) Confirm whether the person visited shared any visit report ? with his comments " saying compressor needs to be replaced"
h) Unless these valuable points are shared in this media, rendering legal assistance is an futile exercise.

Clarify all these points. more  
When we buy products online, we take the risk of the amount paid online in advance. I take decision to buy online depending on my risk taking capacity (upto advance amount). If my risk taking capacity is ₹ 1000, then I will never buy product online valued more than ₹ 1000. No costly products should be bought online...... more  
Such costly products advise not to buy online . Please choose branded shops and negotiate the price what you are getting on Apps. more  
Post a Comment

Related Posts


      Ordered 2 size 13 shoes for my Son from Flipkart. One Puma and 2nd Adidas. Both have problems PUMA The shoe box actually has a post it note on top marking it as spoilt. Yet it has b...

      By Mohit Dhaul
    • Celebrities have stiff penalties with CP Bill

      Celebrity endorsers will now face stiff fines for appearing in misleading ads. The Consumer Protection Bill 2019, passed by the Lok Sabha, imposes a penalty of up to ₹10 lakh on first-time offender...

      By Sarita Ravichandran
    • Consumer Protection Bill 2019

      Bill for new Consumer Protection Law passed by Lok Sabha today

      By Sree Kumar
    • Two Different electricity bills for the same meter no with two different consumer id

      How to deal with the electricity bills issue. I got two Different electricity bills for the same meter no with two different consumer id for the same period but huge difference amount. In electrici...

      By Manish Singh
    • Mad use of RO water purifiers in Homes

      A group of scientists, govt.organozations like NIRI,NGOs have suggested that where ever the Total Dissolved Solids (TDS) level is 500parts per million there is no need to use ROpurifiers it only wa...

      By Kaushikk D. Vyas
    • Harmful Plastic Containers

      Plastics containers are widely used in households for storing both liquid and solid products like water, food grains, cooked food etc. They are available in various sizes, colours and prices and at...


      Adulteration of gold with cheaper metals and forgery of BIS Hallmark are some of the common methods adopted to dupe consumers. Consumer Survey, carried out by Consumers India, as part...

    • Fire Hazards, Builders & Regulators

      Although, I am narrating Bengaluru specific problem, it would soon be the problem in all Metros, if not already existing. “Gail Gas” is being provided through pipelines to ma...

      By Mangesh Anaokar
    • Online fraud

      Donot buy from dealers mentioned in facebook, instagram or any of the othet social networks. Fraud of ₹3250. Beware people. The products may look cheap and nice but most of the times they send u du...

      By Jasraj Singh
    • OLA cabs unfair peak pricing

      The OLA cabs are giving very fake and undefined peak pricing at vijayawada. According to them 10am, 3 pm and even 5 am will also come under peak pricing. When I demanded the definition of 'peak pri...

      By Abdul Shafeek
    • Experience with BB Daily

      BB Daily is an app launched by Big Basket offering varieties of items like vegetables, fruits, groceries etc; through on line ordering. My experience has been not so good. Many a times items ordere...

Share To
Enter your email & mobile number and we will send you the instructions

Note - The email can sometime gets delivered to the spam folder, so the instruction will be send to your mobile as well

Please select a Circle that you want people to invite to.
Invite to
(Maximum 500 email ids allowed.)