Municipal Corporations - Inputs needed on Solutions
Dear all:
Below are the Key Root Causes and Issues as identified by you with Municipal Corporations.
Please review them and add if anything important is missing.
Otherwise, please help identify specific solutions that can be implemented across Municipal Corporations and make them more effective. Also, if you have experienced something work effectively at a particular Corporation, please share that best practice so it can be brought out for implementation at other Corporations.
Once the Solutions are identified, we will put together the whitepaper and submit it to Senior Leadership in the Ministry and with select Municipal Corporations.
Thanks for your participation!
Ministry of Urban Development
Municipal Corporations – Root Causes
1. Municipal employees have been used to the same old way of working for a long time
2. There is no biometric or regular attendance system
3. The corporation is not computerized and still resorts to the old mechanism of working
4. Workers are lazy and try to shrug away from their responsibilities
5. There is no pressure of performance on the employees
6. Employees are never subjected to performance reviews
7. Field workers have a physically enduring job and most of the workers and not physically fit
8. Senior employees have a lot of authority, which they use in negative ways like asking for bribes
9. Workers are very sure about their job security and hence are not bothered about how they perform
10. They want to be felt important and hence don’t give out information till someone asks repeatedly
11. The drainage systems were designed decades back and are prone to breakdown
12. People who are supposed to keep the city clean stay in a filthy condition and have no knowledge of cleanliness themselves
13. There are workers who are dutiful but they are not allowed to work by the other majority
14. Intra department coordination is lacking
15. Workers don’t have the latest work/safety equipment and hence are not efficient in their work
16. The solutions delivered through PPP (Public Private Partnership) route are riddled with ill design, ill conceived, ill executed contracts which provides more opportunities for non performance and corruption.
Municipal Corporations - Key Issues
1. Duty timings of municipal workers is not known
2. No list of municipal workers and their seniors
3. A lot of workers are on the rolls but never show up at work
4. Workers don't perform their assigned duty
5. Municipality workers do not come for cleaning on daily basis
6. Garbage dumps are nor cleared regularly
7. Garbage collection vehicles have open tops which means that garbage keeps falling off them
8. Lack of grievance redressal mechanism
9. Lack of transparency in work - Self disclosure of information is rarely done
10. A lot of times important information is purposefully hidden from people
11. Road are dug up in many places and left as it is
12. There is lots of corruption within the Municipalities
13. Drainage system is not maintained well by the municipality and the water overflows on to the roads
14. Working of the Municipality is technologically backwards
15. Municipal workers are very rude more
Below are the Key Root Causes and Issues as identified by you with Municipal Corporations.
Please review them and add if anything important is missing.
Otherwise, please help identify specific solutions that can be implemented across Municipal Corporations and make them more effective. Also, if you have experienced something work effectively at a particular Corporation, please share that best practice so it can be brought out for implementation at other Corporations.
Once the Solutions are identified, we will put together the whitepaper and submit it to Senior Leadership in the Ministry and with select Municipal Corporations.
Thanks for your participation!
Ministry of Urban Development
Municipal Corporations – Root Causes
1. Municipal employees have been used to the same old way of working for a long time
2. There is no biometric or regular attendance system
3. The corporation is not computerized and still resorts to the old mechanism of working
4. Workers are lazy and try to shrug away from their responsibilities
5. There is no pressure of performance on the employees
6. Employees are never subjected to performance reviews
7. Field workers have a physically enduring job and most of the workers and not physically fit
8. Senior employees have a lot of authority, which they use in negative ways like asking for bribes
9. Workers are very sure about their job security and hence are not bothered about how they perform
10. They want to be felt important and hence don’t give out information till someone asks repeatedly
11. The drainage systems were designed decades back and are prone to breakdown
12. People who are supposed to keep the city clean stay in a filthy condition and have no knowledge of cleanliness themselves
13. There are workers who are dutiful but they are not allowed to work by the other majority
14. Intra department coordination is lacking
15. Workers don’t have the latest work/safety equipment and hence are not efficient in their work
16. The solutions delivered through PPP (Public Private Partnership) route are riddled with ill design, ill conceived, ill executed contracts which provides more opportunities for non performance and corruption.
Municipal Corporations - Key Issues
1. Duty timings of municipal workers is not known
2. No list of municipal workers and their seniors
3. A lot of workers are on the rolls but never show up at work
4. Workers don't perform their assigned duty
5. Municipality workers do not come for cleaning on daily basis
6. Garbage dumps are nor cleared regularly
7. Garbage collection vehicles have open tops which means that garbage keeps falling off them
8. Lack of grievance redressal mechanism
9. Lack of transparency in work - Self disclosure of information is rarely done
10. A lot of times important information is purposefully hidden from people
11. Road are dug up in many places and left as it is
12. There is lots of corruption within the Municipalities
13. Drainage system is not maintained well by the municipality and the water overflows on to the roads
14. Working of the Municipality is technologically backwards
15. Municipal workers are very rude more
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THE BIGGEST ROOT CAUSE : Inter-department coordination is lacking because they don't have a common jurisdiction - One of the basic principles which we use in Organisation design in private organisations. So what is the solution? 1. Strong recommendation is to make all the civic agencies re-organised and aligned to the Wards and Assembly constituency. This needs to be pushed by the Ministry for Urban development for the 100 smart cities to begin with 2. e.g for BANGALORE - The Councillor, can have 1 representative @ a AE level from BBMP, BWSSB, BESCOM and inspector level from City Traffic Police and City police to coordinate and work as a team + add up other civic agencies in a phased manner 3. This council can be co-located in a building for each of the ward, as a next step. Imagine the convince for the citizens to go to 1 place for all work to be done 4. Decision making would be faster as they can meet on a weekly/fortnightly basis and plan the work happening based on priority 5. In a phased manner, the council can be empowered to collect the taxes, fines etc and use it for the benefit of the ward 4. Similarly, the MLA would have a senior team to look into major improvement work at the Assembly constituency level 5. MP would have even more senior decision making team at the Loksabha Constituency level more
Dec 01
1. Long distance passengers (point to point) should be listed and allocated in one compartment -where there should not be any disturbance by the other passengers who alight and board in between stations. After all, the purpose of sleeping berths is to make the travel safe and pain free. But People coming in between 9 that too without ticket ) will expect the sick patient and elderly to sit and travel for rest of the day in discomfort just because it is 6 am,? It should be restricted and well maintained by providing the justice of the full distance travellers, by adopting swiping card facility to open and close the door automatically only at request. 2. TTEs should be accountable for ensuring the safety and to restrict the entry of ticketless passengers, by making it mandatory to be present in their respective compartments,till the end of journey. 3. Railways should employ more Officials, so as to deploy each TTE to each compartment who should be accountable for that particular compartment. 4.The announcement of the respective stations should be added afresh to the existing announcements of arrival and departure of the trains in respective stations. It helps the passengers to identify their stations to alight in the mid night hours without confusions. It can also be implemented by adding electronic board display inside the compartments as the stations are reached. more
Dec 01
So long cities are not made dust bin free, dust bins should be compulsoryly be put at the premises of all corporates, Mayor, all public representative and all administrative staff of the corporation so that atleast these places of dustbins might not be dirty and stinky . These officers will also feel the pinch of being near to dustbins and will act fast to make cities "dustbin free" by adopting system of door to door collection of wastes and transporting it directly to processing sites without dumping in dustbins. more
Dec 01
Make it compulsory for eateries/hotels etc.separate the waste produced by them as biodegradable and non-degradable waste which should be collected separately. All public places where people gather, like hotels, hospitals, clinics, temples, petrol pumps, bus-stops must provide toilets which are easy to access and adequate and clean. Often the toilets at bus-stops are located in a far away corner of the large bus stops and passengers cannot go to them for fear of losing the bus which may leave while they have gone to the toilet. Often trains do not have clean toilets or there is no water available in the toilets. Some time ago while travelling from Ahmedabad to Mumbai by the Gujarat Express, I found that all the toilets in the II class bogies had been nailed shut. My inquiries showed that the over head water tanks in all of them were leaking. more
Nov 13
just thinking , when some VIP visiting any place , all the place will be cleaned in very short time How come?this means that we have to fix accountability and responsibility. the point is when govts are aware of the fact, then what they have done to zero in the problem? more
Nov 07
