Mobile phone missing during transit.

I bought a Samsung Galaxy m40 phone from amazon. I received display broken phone by amazon. As per their replacement policy i self returned that phone with earphone, charger inside box to amazon through India post with tracking number is EF278833736IN. As per amazon they only received the box without mobile phone. Now amazon denied to replace or refund me. So please suggest me what should I do? more  

View all 32 comments Below 32 comments
Dear Mr. Anonymous, you appear to be sadly mistaken about the return process of Amazon. It appears that you yourself sent the defective mobile to Amazon. As per Amazon procedure, the customer had to make online the request for return/replacement of items purchased on Amazon and Amazon gets collected the item physically at its cost. After item reaches Amazon, they send relaxed item or refund, as the case may be. If you sent the item yourself and it didn't reach Amazon, I am afraid, there is hardly, which can be done. I fail understand why you want to be anonymous for such an issue. more  
First of all you have to locate the whereabouts of the phone along with its attachments you had returned. The question of replacement or refund will arise only when it is proved that the products were received by Amazon. There was no necessity to remain anonymous in this case. You don't want to disclose your identity but desire to get your issues resolved by the circle members! more  
Why are you posting as an anonymous member? and why have you not shared any of your purchase details, like invoice copy and photo of the broken phone ? You would have definitely shared the same with Amazon when lodging a complaint. more  
As far as broken display is concerned file a complaint to Amazon with proof immediately, only then equity will come to your rescue. If they have replied fine otherwise as all the material dispatched by Amazon are insured they will be able to replace, even otherwise they are responsible for the bad packing. The onus on you is to prove that the display was broken when recd itself and you have not broken. Think how you will do this and as per per procedure whether such a thing is feasible. If unable to prove tell Amazon to deliver the material, open and show to the customer and then only acceptance to be given. more  
The main issue in this case not replacement but not receipt of the returned article by Amazon. The question of replacement arises only when they get back the product they had supplied. more  
I see that online purchase is risky fo high value items like AC/Home appliances etc., based on the complaints posted in my circle. Secondly customer gets empty packets without the ordered products. Not every body take a video while opening the box. Even if it is taken the consumer court procedure is time consuming. If this cost is more than the cost of the product it is worthless. more  
Post a Comment

Related Posts

    • Portable Oxygen cylinders

      During present times it is extremely difficult to get an ambulance in time during emergencies.Even if it comes in a reasonable time, it is difficult to get a bed in many hospitals. Under these circ...

      By Dilip Fulay
      /
    • Refunds from e-commerce companies, airlines, railways for online transactions

      Many times, it has been seen that the e-commerce companies are taking a longer time to make refunds to the consumers due to failed transactions, order cancellations, etc. Recently two cases c...

      By S K Virmani
      /
    • Titan Eye plus is making people fool by selling cheap glasses of very poor quality under the brand n

      Titan Eye plus is making people fool by selling cheap glasses of very poor quality under the brand name & with Expensive Advertising. I bought a so-called high-end EyeGlasses  from&nb...

      By Vivek Ranjan
      /
    • Profiteering by Milk Dairies

      Since March 2020 the price of milk supplied in plastic pouches was further increased by 50 paise per half litre under the pretext that Dairies will collect empty plastic pouches and refund 50 paise...

      By MOHIT PANDE
      /
    • Dark screen in Sony Bravia KDL42W700B. Can you help as no Service Support from Sony

      My TV Sony Bravia KDL42W700B is powering-on but the screen is dark grey and nothing is visible. I had tried Sony call centre but no one even picks up the call. Ultimately I had to send a mail whose...

      By Lalit Mathur
      /
    • STATUS OF CONSUMER PROTECTION ACT 2019

      IN KARNATAKA EVEN TODAY VARIOUS DISTRICT CONSUMER FORUMS AND STATE COMMISSION IS IMPLEMENTING COPRA 1986. THEN WHAT IS THE STATUS OF CONSUMER PROTECTION ACT 2019? IS NOT IMPLEMENTED YET?

      By Dr.Sekhar Iyer
      /
    • Warranty of POCO X2

      I ordered my phone on 19 March and it got delivered o 22 May. Shouldn't Flipkart extend the warranty of my phone.What should do, please help..

      By Krrish Singh
      /
    • cancellation of air tickets

      We spent about Rs.32k+ for booking air tickets for 4 passengers using makemytrip. This includes an insurance amount of Rs.1,196. But when we cancelled due to cornovirus scare, they processed meager...

      By Ganesan Viswanathan
      /
    • SBI reduced Saving Bank interest to 3% and Fixed Deposite Rates to 5.9%

      It seems the government has no control over Public Sector Banks whereas the State Bank of India has reduced the Savings Bank rate to 3% and Fixed Deposit rate to 5.9% for 1 year and above Fixed Dep...

      By Darshan Lal
      /
    • DRUGS, MAGIC REMEDIES BILL FINALISED

      Misleading Health Product Ads may Fetch 5-yr Jail Term Advertisements promoting fairness creams, health drinks claiming improvement in height of children and products promoting anti-ageing rem...

      By MOHIT PANDE
      /
    • Ranitidine Salt

      The ranitidine salt which is used for acidity is banned in India on the finding of American research company that it causes cancer. Every medicine if used in excess can give some side effects. It i...

      By Darshan Lal
      /
Share
Enter your email & mobile number and we will send you the instructions

Note - The email can sometime gets delivered to the spam folder, so the instruction will be send to your mobile as well

Please select a Circle that you want people to invite to.
Invite to
(Maximum 500 email ids allowed.)