Improving State of Ecommerce - Inputs on Solutions
Dear Friends:
Below are some of the Key Root Causes as highlighted by you all for Key Issues pertaining to E-Commerce in India.
Please review them and help identify specific solutions that can be implemented. we will then put them together in a whitepaper and submit to the key Consumer and Government bodies who can act upon them
I look forward to your participation!
Rajendra Pratap Gupta
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Ecommerce sites in India – Root Causes
1. There is always a difference between seeing a product physically and seeing pictures of it
2. Competition is high and all the companies want to beat each other
3. Many ecommerce sites are selling goods at below cost and burning investor capital to raise more investor capital by showing revenues
4. Sellers feel that putting in all the details might hamper the sale of the product
5. Inferior quality goods are also sold at higher prices to make more profits
6. Ecommerce site accept more orders than their logistics can handle
7. The primary objective of some ecommerce site is sales and they ignore the customer after that
8. A lot of sites out rightly deny that the product could have been delivered defective
9. The delivery mechanism is not up to date
10. Cheap Chinese electronic goods are sold which look good but are of bad quality
11. Companies try to lure the customers on their sites by showing incorrect lower prices on their sites
12. Ecommerce companies do not work on the ‘store’ concept to minimise the fixed cost of operations
13. Not all e-commerce sites follow internationally accepted norms of delivery and service
14. No process of tracking the fly by night operators or fake sites
15. No common consumer grievance site to put across complains
16. No specific regulatory agencies to govern these sites
17. Lack of public awareness about whom to approach for justice
18. Lack of initiative from government to protect citizens money
19. No strict enforcement of rules by the government encourages errant e-commerce sites
20. The is no proper consumer protection act against these E-Commerce companies
21. Consumers also do not always raise their grievances as they should more
Below are some of the Key Root Causes as highlighted by you all for Key Issues pertaining to E-Commerce in India.
Please review them and help identify specific solutions that can be implemented. we will then put them together in a whitepaper and submit to the key Consumer and Government bodies who can act upon them
I look forward to your participation!
Rajendra Pratap Gupta
------------------------------------------------------------------------------------------------------------------------------------
Ecommerce sites in India – Root Causes
1. There is always a difference between seeing a product physically and seeing pictures of it
2. Competition is high and all the companies want to beat each other
3. Many ecommerce sites are selling goods at below cost and burning investor capital to raise more investor capital by showing revenues
4. Sellers feel that putting in all the details might hamper the sale of the product
5. Inferior quality goods are also sold at higher prices to make more profits
6. Ecommerce site accept more orders than their logistics can handle
7. The primary objective of some ecommerce site is sales and they ignore the customer after that
8. A lot of sites out rightly deny that the product could have been delivered defective
9. The delivery mechanism is not up to date
10. Cheap Chinese electronic goods are sold which look good but are of bad quality
11. Companies try to lure the customers on their sites by showing incorrect lower prices on their sites
12. Ecommerce companies do not work on the ‘store’ concept to minimise the fixed cost of operations
13. Not all e-commerce sites follow internationally accepted norms of delivery and service
14. No process of tracking the fly by night operators or fake sites
15. No common consumer grievance site to put across complains
16. No specific regulatory agencies to govern these sites
17. Lack of public awareness about whom to approach for justice
18. Lack of initiative from government to protect citizens money
19. No strict enforcement of rules by the government encourages errant e-commerce sites
20. The is no proper consumer protection act against these E-Commerce companies
21. Consumers also do not always raise their grievances as they should more
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View all 13 comments Below 13 comments
Total sales recorded through E Commerce and Organized Retail are less than 6% of the total consumer spend in India. Therefore, we should not deploy Government resources at this juncture on such issues. Let us concentrate our efforts on few selected issues which affect significant population and have the potential to bring subtantial benefits to the society. more
Jan 27
We must also ensure that the existance of swadeshi or Indian sites has no problem with the entry of international players...Suitable rules and laws should be placed.. The govt must also ensure that Indian products are sold in the E commerce sites otherwise this idea of Ecommerce can backfire if the indian products do not find any market..and struggle for existance in our own country... It should not be a blind gamble more
Jan 13
Solution: 1. E-commerce sites need to be under scanner. 2. Laws needs to be revised to protect consumers when cheated by e commerce sites. 3. Certain rules need to be introduced which should be followed by all the sites who r in e commerce business. 4. All sites should have grievance redressing system. 5. Warranty needs to be honoured for selling items as per description given in site. All anomaly in description has to be clarified. 6. Awareness program needs to be carried regorously by the government making ordinary citizens aware of their right, what they should check or claim whom they can address. 7. There are certain guidelines which all international e-commerce sites need to follow if they have to do business in developed countries where these business are prevalent for longer times. It should be ensured that such guidelines should be followed diligently even when the sites are allowed to do business in India. Regards, Amrita Chowdhury more
Jan 13
Issues ===== 1. Incorrect specifications of the product are displayed in the site. 2. After sales customer service is very worst. 3. E-Commerce sites doesn't take responsibility for the good they sell, they point fingers to sellers and manufacturers for any defects. 4. Getting refund of money for any valuable reason from those sites becomes a nightmare. 5. They force the customers to buy another product in case of returning the defective piece rather returning money to customers. more
Jan 13
We should encourage only those sites that are renowned because we can rely on them--those that have been there for long and have done business for quite sometime. more
Jan 12
