Forceful payment of service charge in restaurant
Recently a restaurant charged me 12% service charge in Pune and when I confronted them saying I won't pay this high charge and I am willing for 5%, the restaurant manager threatened me saying that service charge is mentioned on menu and should be compulsorily paid. Is this correct that if service charge is mentioned on menu then consumer cannot negotiate? more
As already clarified by many of the members, payment of Service Charge is made optional in the relative laws and no one can be forced by any restaurant to pay irrespective of the fact that it has been mentioned in the Menu Card or at any other place thereat. more
The restaurant can write anything. You do not have to pay the service charge and you threaten them. YOU DO NOT PAY IT. That is final. Many times, I too have been threatened that I need to pay it, but I said NO. and did not pay the service charge. Do not be bullied by these people. more
I am aware that lot of private companies take day's last terms and conditions in their hands. But I have to say they can not charge you more than 10% service charge.
As reported in The Times of India, “The restaurant has no legal right to mention service charge at 10% of the bill. It is the discretion of the customer to pay the amount if he likes the services.” The forum also directed the restaurant to refund the service charge and pay an additional Rs. 5,000 to the petitioner towards the costs he incurred in filing the case.
As I am experienced in these cases so I can tell you these service charge concept not exist U.S. but like tip(e.x. france)
In your short brief question the rating of G.S.T. and consumption of local or foreign goods and consumption ways are not discussed. more
Next time you walk into that restaurant you make sure to get most of the 12% service charge (which is very high) for example: spill water, seek for a clean plates, order items after a gap of 5 minutes, make sure there is waiter on standby.... more
If they have already declared the service charges on menu, you should have negotiated its percentage before placing the order and not after consuming the food. more