Defining Unfair Trade Practice
An unfair trade practice refers to malpractice of a trader that is unethical or fraudulent, causing an inconvenience or grievance to the consumer. These are defined under Section 2(1)(r) of the Consumer Protection Act, 1986.
According to the definition, it is a trade practice carried out for the promotion of the sale. It is the distribution or utilisation of any goods or services by adopting a deceptive method or practice.
Can the experts please share examples? more
'This exercise is nothing but an eye wash. I have been writing to several fora for the last 20 years that, every seller/producer of all products must be required to clearly mention in their respective webpages their email contact addr
esses so as to enable the dissatisfied/aggrieved consumers to at least reach the entity responsible for the production and sale of a defective product. For the last about 8 months, for example, I have been trying to reach the manufacturer of a nebulizer, marketed by Apollo Hospitals group. The email address of the concerned person given in the papers/website is clearly fake as my mails have invariably bounced back. My attempts at reaching Apollo through Messenger also yielded no response, while the Apollo outlet is merrily sitting right. All this because of the permissive latitude allowed to the big parties in the economy for obvious reasons. more
In practice, however, the difference can be huge.....
Manufacturers get away with murder..... if you follow what I mean !
We don't live today in the "consumer world"...... more