Consumer Grievances in Telecom - Inputs needed on Solutions

Dear Friends,

Listed below are the key Root Causes listed by you for Consumer Grievances in telecom industry.
Please review them and identify solutions for them. Once that is done, we will compile the whitepaper for submission to the Consumer Bodies and Telecom Ministry.

I look forward to your inputs!
Rajendra Pratap Gupta
---------------------------------------------------------------------------------------------------------------------------

Root Causes for Consumer Grievances in Telecom industry

1. Regulations from TRAI pretty loose
2. DoT is not adequately monitoring compliance of licensing requirements
3. Not enough towers installed
4. Government owned telecom companies still have the old working methodologies
5. The employees of government telecom operators are not customer focused
6. Tough competition forces them to take unethical decisions
7. Push from the higher management for higher revenues
8. BSNL and MTNL do not come under Consumer Protection Act
9. Mismanagement in MTNL and BSNL
10. Corruption
11. The cables and wires are not properly done at home connections. It is just tied to the trees and buildings around
12. The telephone posts are indiscriminately used by local cable operators
13. The wiring is old which leads to disturbance in the line
14. The numbers to be handled are very large but the infrastructure is not that strong
15. Telecom operators want to make money from anything and everything more  

View all 20 comments Below 20 comments
Rightly said! I had similar experience. I had Broad Band from BSNL right from the day the same was introduced. Initially it was working good. But it had frequent breakdowns and when you need internet services it will not be available. You make a complaint and docket it. When no action happen, you call again the complaint you will find no complaint exist. It will show that the complaint already attended. Frustrated by the inaction by the BSNL last year (the line was dead for over 3 months) I dis-connected the Broad Band service. None even asked why I had taken the action. Now I am connected wireless through a private company and I am on 24x7 on internet. more  
We are getting much better service today that what Government run companies (BSNL or MTNL) provided. The hand sets we use are much better than the ones provided by the PSU. We are getting every thing at competitive prices. The STD charges and ISD charges are far lower. BSNL and MTNL are no longer the preferred service providers and are surviving by providing connectivity to the Government or Public Sector.
Expansion of the network by the private companies has resulted in lowering of the cost of handsets and imrovement in their quality.

We Indians have got addicted to subsidies and look up to the corrupt Government official and politicians and beg for every thing possible. We do not have the mindset to stand on our feet, walk with our head high and lead a life with dignity and self respect. more  
1) All telecom companies think that Customers are liars and they are incarnation of Raja Harishchandra.
2) They start new schemes without permission from customers. more  
If any MTNL lan number is not working since long but customer is made to pay rent every month after month despite complaints and reminders, there is no system or effort to find the root cause or rectify the problem when any bill is being showing minimum rental amount. more  
It is sure that cable operator tied there wire in electricity pole which is obstacle of electricity supply and may be short circuit of current supply. more  
Post a Comment

Related Posts

    • Ranitidine Salt

      The ranitidine salt which is used for acidity is banned in India on the finding of American research company that it causes cancer. Every medicine if used in excess can give some side effects. It i...

      By Darshan Lal
      /
    • Profiteering through Input Tax Credit denial to Consumers

      CASE 1 Builder denied benefit of ITC to buyers of flats and shops: NAA Smt. Shubhra Vipin Gajbhiye Vs Pyramid Arcades Pvt. Ltd (National Anti-Profiteering Authority) It is establishe...

      By MOHIT PANDE
      /
    • Bottled Water MRP higher inside Airport Premises

      Last week we bought a 500 ml water bottle with brand name Aava at Domestic Terminal T1 of Mumbai airport which had MRP Rs.60. Bottling company Sheelpe Enterprises Pvt. Ltd. Ahmedabad. Last mon...

      By MOHIT PANDE
      /
    • Stop Exploitation of Patients

      Pharma companies offer even women to bribe docs: Study”- reported Times of India on 29 November, 2019. It was mentioned, on the basis of a study by SATHI, that hardly 10-20% doctors follow th...

      By MOHIT PANDE
      /
    • ‘Truth about Hair Colours?’

      All chemical hair colours contain PPD (p-phenylenediamine), ammonia and/or resorcinol. Some may have more ammonia and PPD which may result in scalp burning and hair fall even in a few months usage ...

      By MOHIT PANDE
      /
    • Manufacturing defect of shoe METRO

      My docket no is 1698701 . I purchased a new show at price 2990 but after 2 days later it got damaged, I went to the Metro Samdariya placed showroom for its replacement but they denied to do t...

      By Abhishek Dubey
      /
    • Forceful payment of service charge in restaurant

      Recently a restaurant charged me 12% service charge in Pune and when I confronted them saying I won't pay this high charge and I am willing for 5%, the restaurant manager threatened me saying that ...

      By Gaurav Sawant
      /
    • Scam and refund denied iPhone X By Flipkart

      I have been scammed by online eCommerce portal Flipkart, I have been wrongly cheated by scammed of RS 65438.00, as there are scammers and robbers sit behind the hood in the name of online eCommerce...

      By Suman Kumar
      /
    • Regarding fake information of club factory

      I received earphones from club factory.....this product is not like as mentioned in details........ This app befool costumers by their fake details.....

      By Richa Kumawat
      /
    • Mobile phone missing during transit.

      I bought a Samsung Galaxy m40 phone from amazon. I received display broken phone by amazon. As per their replacement policy i self returned that phone with earphone, charger inside box to amazon th...

      By Anonymous Circle member
      /
    • Maruti sold second hand car as new car

      I Mr. K.Parmeswaran, residing at No.24/32,10th Street, KamarajNagar,Avadi, Chennai – 600-071, would like to register a complaint on how I was sold a damaged/refurbished car in disguise of a...

      By Parameswaran K
      /
Share
Enter your email & mobile number and we will send you the instructions

Note - The email can sometime gets delivered to the spam folder, so the instruction will be send to your mobile as well

Please select a Circle that you want people to invite to.
Invite to
(Maximum 500 email ids allowed.)