Consumer Grievances in Telecom - Inputs needed on Solutions

Dear Friends,

Listed below are the key Root Causes listed by you for Consumer Grievances in telecom industry.
Please review them and identify solutions for them. Once that is done, we will compile the whitepaper for submission to the Consumer Bodies and Telecom Ministry.

I look forward to your inputs!
Rajendra Pratap Gupta

Root Causes for Consumer Grievances in Telecom industry

1. Regulations from TRAI pretty loose
2. DoT is not adequately monitoring compliance of licensing requirements
3. Not enough towers installed
4. Government owned telecom companies still have the old working methodologies
5. The employees of government telecom operators are not customer focused
6. Tough competition forces them to take unethical decisions
7. Push from the higher management for higher revenues
8. BSNL and MTNL do not come under Consumer Protection Act
9. Mismanagement in MTNL and BSNL
10. Corruption
11. The cables and wires are not properly done at home connections. It is just tied to the trees and buildings around
12. The telephone posts are indiscriminately used by local cable operators
13. The wiring is old which leads to disturbance in the line
14. The numbers to be handled are very large but the infrastructure is not that strong
15. Telecom operators want to make money from anything and everything more  

View all 20 comments Below 20 comments
Rightly said! I had similar experience. I had Broad Band from BSNL right from the day the same was introduced. Initially it was working good. But it had frequent breakdowns and when you need internet services it will not be available. You make a complaint and docket it. When no action happen, you call again the complaint you will find no complaint exist. It will show that the complaint already attended. Frustrated by the inaction by the BSNL last year (the line was dead for over 3 months) I dis-connected the Broad Band service. None even asked why I had taken the action. Now I am connected wireless through a private company and I am on 24x7 on internet. more  
We are getting much better service today that what Government run companies (BSNL or MTNL) provided. The hand sets we use are much better than the ones provided by the PSU. We are getting every thing at competitive prices. The STD charges and ISD charges are far lower. BSNL and MTNL are no longer the preferred service providers and are surviving by providing connectivity to the Government or Public Sector.
Expansion of the network by the private companies has resulted in lowering of the cost of handsets and imrovement in their quality.

We Indians have got addicted to subsidies and look up to the corrupt Government official and politicians and beg for every thing possible. We do not have the mindset to stand on our feet, walk with our head high and lead a life with dignity and self respect. more  
1) All telecom companies think that Customers are liars and they are incarnation of Raja Harishchandra.
2) They start new schemes without permission from customers. more  
If any MTNL lan number is not working since long but customer is made to pay rent every month after month despite complaints and reminders, there is no system or effort to find the root cause or rectify the problem when any bill is being showing minimum rental amount. more  
It is sure that cable operator tied there wire in electricity pole which is obstacle of electricity supply and may be short circuit of current supply. more  
Post a Comment

Related Posts

    • HP Cheated me by replacing lower spec laptop motherboard.

      I bought a HP laptop - Pavillion 15 Gaming 15-ec0066AX from Flipkart for Rs.53,490 and recieved it on June 30,2020. After 1 month of usage the laptop regularly gets overheated and switch...

    • Pending refund

      I have shopped in brand factory today for Rs 9019 and while paying through Google pay, money has been deducted from my account . In Google pay and bank statement it says money has been debited from...

      By Tirtharaj Debnath
    • Whirlpool Customer No Care Service

      Amidst the Covid lockdown my Whirlpool Refrigerator ran out of Gas on 23rd June. We found no cooling and milk and vegetables were spoiling. I reached out to Whirlpool Customer Care on 26th pleading...

      By Stephen R N
    • Cheated by VIVO Mobiles

      Hello All,I am attaching my mail sent to the VIVO, kindly read and reply for me. Hello Team VIVO, I am Sarvesh Nagar From Greater Noida and I would like to tell ...

      By Sarvesh Nagar
    • Online shopping issue and irresponsibility of myntra company

      I ordered for puma sports shoes but I received different type of shoes...I mean both are different shoes one is black and 2nd is white ...... Myntras customer care is not agree for talking and cons...

      By Anonymous Circle member
    • Whirlpool refrigerator under warranty for service charging

      I purchased whirlpool refrigerator 7 months back on amount Rs it's not cooling . whirlpool service center person asking amount 7500.i complained to nch here on the date 18/07/20 but no re...

      By Bablu Tiwari
    • DHBVN crores of ruppes scam must be ultimately ultimately burden on an ordinary consumer

      I am attaching a news report published in NBT on 22/07/2020 bringing out a scam of crores of rupees in DHBVN. This money must be ultimately borne by an ordinary electricity consumer. Wh...

      By S K Virmani
    • Packers and movers miscommunication and harassment

      I had a car booking with Agrawal Relocations Packers and Movers of my hatchback car from Mumbai to Jammu. I negotiation on quote of 16500/- to 12500/- all inclusive and they picked car on 21...

      By Isha Sharma
    • Govt of India informed about malpractices by Flipkart during Corona Pandemic

      Based on close monitoring of complaints of one of my known persons and further numerous complaints appearing in social media like Twitter as well as in this community, the issue has been brought to...

      By S K Virmani
    • Snapdeal - Product not delivered but deduct money from my account

      Dear Mr. Bahl, This is to inform you that on 10 May 20 - 09:25 PM I placed an order (Suborder: 41200442522) for OSFT Anti Pollution N95 Mask -Pack of 1 (Yellow). On 19 May 20 I received an SMS...

      By Ayan Guha Thakurta
    • Portable Oxygen cylinders

      During present times it is extremely difficult to get an ambulance in time during emergencies.Even if it comes in a reasonable time, it is difficult to get a bed in many hospitals. Under these circ...

      By Dilip Fulay
Enter your email & mobile number and we will send you the instructions

Note - The email can sometime gets delivered to the spam folder, so the instruction will be send to your mobile as well

Please select a Circle that you want people to invite to.
Invite to
(Maximum 500 email ids allowed.)