Consumer Grievances in Telecom - Inputs needed on Solutions

Dear Friends,

Listed below are the key Root Causes listed by you for Consumer Grievances in telecom industry.
Please review them and identify solutions for them. Once that is done, we will compile the whitepaper for submission to the Consumer Bodies and Telecom Ministry.

I look forward to your inputs!
Rajendra Pratap Gupta
---------------------------------------------------------------------------------------------------------------------------

Root Causes for Consumer Grievances in Telecom industry

1. Regulations from TRAI pretty loose
2. DoT is not adequately monitoring compliance of licensing requirements
3. Not enough towers installed
4. Government owned telecom companies still have the old working methodologies
5. The employees of government telecom operators are not customer focused
6. Tough competition forces them to take unethical decisions
7. Push from the higher management for higher revenues
8. BSNL and MTNL do not come under Consumer Protection Act
9. Mismanagement in MTNL and BSNL
10. Corruption
11. The cables and wires are not properly done at home connections. It is just tied to the trees and buildings around
12. The telephone posts are indiscriminately used by local cable operators
13. The wiring is old which leads to disturbance in the line
14. The numbers to be handled are very large but the infrastructure is not that strong
15. Telecom operators want to make money from anything and everything more  

View all 20 comments Below 20 comments
Rightly said! I had similar experience. I had Broad Band from BSNL right from the day the same was introduced. Initially it was working good. But it had frequent breakdowns and when you need internet services it will not be available. You make a complaint and docket it. When no action happen, you call again the complaint you will find no complaint exist. It will show that the complaint already attended. Frustrated by the inaction by the BSNL last year (the line was dead for over 3 months) I dis-connected the Broad Band service. None even asked why I had taken the action. Now I am connected wireless through a private company and I am on 24x7 on internet. more  
We are getting much better service today that what Government run companies (BSNL or MTNL) provided. The hand sets we use are much better than the ones provided by the PSU. We are getting every thing at competitive prices. The STD charges and ISD charges are far lower. BSNL and MTNL are no longer the preferred service providers and are surviving by providing connectivity to the Government or Public Sector.
Expansion of the network by the private companies has resulted in lowering of the cost of handsets and imrovement in their quality.

We Indians have got addicted to subsidies and look up to the corrupt Government official and politicians and beg for every thing possible. We do not have the mindset to stand on our feet, walk with our head high and lead a life with dignity and self respect. more  
1) All telecom companies think that Customers are liars and they are incarnation of Raja Harishchandra.
2) They start new schemes without permission from customers. more  
If any MTNL lan number is not working since long but customer is made to pay rent every month after month despite complaints and reminders, there is no system or effort to find the root cause or rectify the problem when any bill is being showing minimum rental amount. more  
It is sure that cable operator tied there wire in electricity pole which is obstacle of electricity supply and may be short circuit of current supply. more  
Post a Comment

Related Posts

    • FLIPKART AND IT'S LOUSY QUALITY CONTROL AND CUSTOMER CARE

      Ordered 2 size 13 shoes for my Son from Flipkart. One Puma and 2nd Adidas. Both have problems PUMA The shoe box actually has a post it note on top marking it as spoilt. Yet it has b...

      By Mohit Dhaul
      /
    • Celebrities have stiff penalties with CP Bill

      Celebrity endorsers will now face stiff fines for appearing in misleading ads. The Consumer Protection Bill 2019, passed by the Lok Sabha, imposes a penalty of up to ₹10 lakh on first-time offender...

      By Sarita Ravichandran
      /
    • Consumer Protection Bill 2019

      Bill for new Consumer Protection Law passed by Lok Sabha today

      By Sree Kumar
      /
    • Two Different electricity bills for the same meter no with two different consumer id

      How to deal with the electricity bills issue. I got two Different electricity bills for the same meter no with two different consumer id for the same period but huge difference amount. In electrici...

      By Manish Singh
      /
    • Mad use of RO water purifiers in Homes

      A group of scientists, govt.organozations like NIRI,NGOs have suggested that where ever the Total Dissolved Solids (TDS) level is 500parts per million there is no need to use ROpurifiers it only wa...

      By Kaushikk D. Vyas
      /
    • Harmful Plastic Containers

      Plastics containers are widely used in households for storing both liquid and solid products like water, food grains, cooked food etc. They are available in various sizes, colours and prices and at...

      By MOHIT PANDE
      /
    • ALL THAT GLITTERS IS NOT GOLD!

      Adulteration of gold with cheaper metals and forgery of BIS Hallmark are some of the common methods adopted to dupe consumers. Consumer Survey, carried out by Consumers India, as part...

      By MOHIT PANDE
      /
    • Fire Hazards, Builders & Regulators

      Although, I am narrating Bengaluru specific problem, it would soon be the problem in all Metros, if not already existing. “Gail Gas” is being provided through pipelines to ma...

      By Mangesh Anaokar
      /
    • Online fraud

      Donot buy from dealers mentioned in facebook, instagram or any of the othet social networks. Fraud of ₹3250. Beware people. The products may look cheap and nice but most of the times they send u du...

      By Jasraj Singh
      /
    • OLA cabs unfair peak pricing

      The OLA cabs are giving very fake and undefined peak pricing at vijayawada. According to them 10am, 3 pm and even 5 am will also come under peak pricing. When I demanded the definition of 'peak pri...

      By Abdul Shafeek
      /
    • Experience with BB Daily

      BB Daily is an app launched by Big Basket offering varieties of items like vegetables, fruits, groceries etc; through on line ordering. My experience has been not so good. Many a times items ordere...

      By SUBRAMANIAN PALLAVOOR
      /
Share To
Enter your email & mobile number and we will send you the instructions

Note - The email can sometime gets delivered to the spam folder, so the instruction will be send to your mobile as well

Please select a Circle that you want people to invite to.
Invite to
(Maximum 500 email ids allowed.)