Cheating and fraud by Air india

on 4th october i flew by air india business class from delhi to Toronto. Seat was broken and could not sleep for 14 hours flight . i was sitting like economy class seat . I sent complaint through their web site and twitter, can any one tell me any ID they have where i can send official complaint . There is no ID even on their portal more  

If you sent a complaint on their web site and also on Tweeter X, the only other option seems to be: Here's how to file a complaint against airlines in India: 1. Open the Airsewa website on any browser or mobile app on your phone. 2. Now sign up on the website using your email ID and phone number if you haven't already. 3. After that, click on “Grievance Redressal.” 4. On the next page, select “Report a new grievance”. 5. more  
consumer forum are the biggest scam of Govt. My case is pending since 2008 against builder and i get only dates more  
Generally one will get an e mail immediately after the journey from Air India to rate your journey 3xperience. There you can give the feed back categorywise, seat comfort, food , punctuality etc. more  
Their mail says thank you for feedback and nothing happened more  
Air India is our proud aviation company more  
Even i started flying only with AI , but they need to give enough comfort, I am Maharaja class member and there is no respect for this more  
Immediately complaint to consumer forum more  
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