Based on your inputs in multiple discussions, the following have been identified as key passenger information needs under Information Services from Railways.
1) Customized train departure/arrival/cancellation notifications via SMS
3) Effectivens of phone helplines and their information quality
2) Effective display of train arrival/departure and coach numbers on platforms
4) Display of all assistance/helpline numbers in coaches and on platforms.
Do your agree?
Make Railways Better Feb 07
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