i wanted to switch loan from HDFC to SBI. on 1st Oct they SMSed that they have sent my loan application. now one SBI person is asking " how to visit your house...which way it is, how far from there" Another person called up from Kilpauk that "you have to show the original document, no no no noh, you have to come here, yes yes you can send a person with those document"
I am pleased to state that SBI NRI branch at V Avenue, Annanagar West treats their customers really very well. The features offered by SBI through their online services are par excellence. The ambiance at the branch is very good and adequate staff to customers ratio ensures personalized attention. While this appreciation pertains to NRI branches only the same can not be said about other normal SBI branches. they are always over crowded and always the counters are poorly manned. It takes between one to two hours after getting automated token for someone to be called. So many branches are located in such crowded areas where parking place is not at all considered for the number of customers on a daily basis. I have seen on several occasions the traffic police towing away the vehicles for traffic violation of parking rules. Customers get frustrated due to the inordinate delays. SBI needs to be more responsive to provide proper amenities and pro active time bound services to their loyal customers.
In Bihar Sharif, there are 4 SBI branches. In none of them, GREEN CHANNEL works properly. Most of the days it remains fail. Even the day it works, you need to swipe twice or thrice or wait for luck. In the three banks, each have two Green Channel machine but they say only one may work, other is permanently non-functioning. And on that one you have to attempt your luck. Out of 20 to 25 tries, I've got only one day when it was working without any problem.
Very poor service and regard for customer. Even money in account in not safe. A forged cheque was encashed from my 80 year old mothers account and inspite of repeated efforts the Bank refused to act and reimburse her money ! And she has been a customer for nearly 30 years with the Bank.
1.00 / 51 Reviews
12th Main Road,12th Main Rd, HAL 2nd Stage, Indiranagar, Bengaluru, Karnataka, Indien