MTNL is pathetic. Due to rains and old archaic cables, the engineers expressed that nothing could be done to set right the internet connection - -unless cables are changed. Furthermore, the gangmen too were difficult to handle - unionised category.
Finally, I had to disconnect the MTNL internet and buy the one with our TV cable system.
Now, am atleast getting connectivity though speed is inadequate and it gets disconnected quite often as is seen when we ping.
Mumbai being a super metro , we do not get even an average internet connection !!
Govt should bring in more competition so rates too are reasonable and service appreciable
------- Edited on 2017-03-31 -------
I must add here that due to poor service and no improvement even after 3 to 4 visits, we had to disconnect internet given to senior superintendent as per system.
Regretfully, they disconnected my land line ( tel no 26835260) too along with internet connection.
What a mess MTNL is !!