MTNL - Mumbai

MTNL MUMBAI - ANDHERI EAST OPERATES WORST THAN A TYPICAL PSU.

INTERNET IS DISCONNECTED FOR > 1 MONTH AND ON REPEATED VISITS (VISITED 4 TIMES) TO MTNL OFFICE, AM INFORMED THAT NOTHING CAN BE DONE TILL AFTER RAINY SEASON. I SAID THAT MY BUSINESS IS BASED ON INTERNET. THE SENIOR MANAGER MR MISTRY EXPRESSED INABILITY TO HELP. SAID WE NEED TO CHECK AT 4 JUNCTION POINTS FROM MTNL TO MY RESIDENCE FOR WHICH WE NEED 2 GANGS OF WORKERS (ONE FOR CLEANING THE PIT OF DIRT AND ANOTHER FOR REPAIRS). BOTH GANGS WORKING FOR REPAIRS IN 4 PITS IS LIKE AN IMPOSSIBLE FEAT NOW, THEY SAY DUE TO RAINS. FURTHER, ALL WIRES ARE OLD AND RUSTY AND NEED APPROVAL FOR OBTICAL FIBRE WHICH THEY ARE NOT CAPABLE OF.

CUTTING STORY SHORT, WE DISCONTINUED MTNL INTERNET AND GOT CONNECTED TO SERVICE RENDORED BY SADGURU BROADNET. ITS FLAWLESS TILL NOW - SINCE ONE MONTH.

A LARGE GOVT ORG GIVES ROTTEN SERVICE AND SENIOR OFFICIALS EXPRESS INABILITY TO HELP IS A SORRY STATE.

ICING ON THE CAKE - MY COMPLAIN ON THEIR COMPLAINT SYSTEM FOR INTERNET AND TELEPHONE BOTH ARE METICULOUSLY RECORDED AND COMPLAINT DOCKET NO IS GIVEN. AFTER 4 TO 5 DAYS I GET AN SMS ON VODAFONE CELL THAT THE COMPLAINT IS RESOLVED. ON CHECKING, WE FIND NO CHANGE IN STATUS. I ASKED MR MISTRY WHY THIS TOMFOOLERY? HE JUST SMILED AND GAVE NO REPLY.

THIS IS THE SORRY STATE. MY TEL IS STILL NOT WORKING AND AM NOT EXPECTING IT TO START WORKING TILL LONG AFTER RAINY SEASON.

MEANTIME I CONTINUE TO GET MY BILLS AS PER THEIR ROUTINE SCHEDULE AND AM EXPECTED TO PAY EVERY MONTH WITHIN DUE DATE.

WHAT A FARCE - "MTNL "

Speed could be better. Service not so good in many areas.

MTNL internet service is reasonably good and complaints are also attended promptly. However for the last six months MTNL has stopped giving credit for online payment of landline broadband bill without informing the customers. MTNL is also not giving 25% concession on landline being used for internet to Senior Citizens, this concession is available on landline rental if not used for internet. This does not make sense as we are paying a higher fixed charge every month much more than rental and this is not in line with PM's initiative of Digital India.

------- Edited on 2016-10-04 -------

Customer Service of MTNL for Internet is good.