Maharashtra State Electricity Board - Pune

Customer service team telephonic team is good in listening the problems but less effective to solve the issues. Power failure complains remain open for weeks and weeks. Thus customers cannot raise new power failure complain if existing one is open. Many a times customer himself has to close old complain so that he can raise new.
Frequent power failure is reported maybe due to overload on feeder. But no response.

(1) Complaints raised are closed without consulting with the customer (2) Damages caused to equipment due to power fluctuations are not compensated, even as a token compensation (3) Unplanned & planned outages - no rebate given in bills for non-availability of supply (4) Requests for removing meters that are in the name of dead persons, are not attended to.

Very high rates/charges and lots of power cuts/failures in Balewadi.

I find that much has improved of late and we have fewer power outages. The supply is consistently in the usable range of 225 to 235V. Its only during monsoon that the supply remains disrupted, but with the overhead lines this is understandable. Billing is rather confusing and though we are told that the clarification is on the reverse of the bill, i for one have not had the grasp of it. The on line payment also has no problems and it is most welcome.