MSEDCL (OLD MSEB) at palghar district - we see little improvement in post MSEB period unde MSEDCL. But still the problem of occasional corruption is still faced by consumers. Secondly they always cry for material (cut out, meter, cable, transformer etc.) non availability and ask consumer to spend. Either Chief engineer should agree to this and manage the store or if disagree (probable) quick response help line should be establish where such instance are attended ASAP. When consumer is in dark, he can not opt to remain in dark for regular grievance route.
MSEDC Ltd has worst performance in addressing power cable faults I. It takes ages to lodge complaint, only one telephone number works for Mulund area. Cable jointing takes 6-10 hours to fix the faults. Old cables are rarely replaced, even though cable has 8-10 joints and face multiple cable faults. Situation is worst during monsoon. I do not think MSEDC ever measures consumer complaints, resolutionn time and whether they have an objective to reduce complaints rate and reducing resolution time. MSEDCL is worst in the service area