Indigo Airlines 0 000
Have been flying them from their very first year and watching as they are dropping standards at an increasing pace, specifically after the IPO
3.46 / 5 39 Reviews
Gurugram, Haryana, India
Somehow this surge pricing has to be capped. Sir, whenever there is a scope, the private airlines jack up fares to exploit the situation. It is my humble suggestion that strict guidelines may be issued to the private carriers that in the event of following situations they just cannot increase the fares arbitrarily. For almost a decade I have drawn the kind attention of the government on this issue.
1. Shifting of masses during natural calamities.
2. Movements related to Defence situations and terror attacks.
3. Movements related to evacuation due to Medical Hazards
4.Enter into effective and transparent interline seat offer arrangements to carry passengers in view of strikes and flight disruptions
Additionally the airlines may be advised to display flight-wise availability of seats and the fares at the entry points of the airports. I have seen people struggling to find out fares , running from one airline counter to another, in case of deaths and other emergencies. One point display near the departure lounges of the airports may ease the situation for last moment travelers, more so those who are to travel in their moments of distress .
One problem with increase in surge pricing even if you pay 9000 rupees per ticket no additional benefit is offered. They are no more a cheap airlines as they used to call themselves.
Only plus point is they are generally very punctual & in some of the routes their staff is efficient and courteous.
fair pricing...
Use Indigo when feasible. Staff at Kolkata airport have no feeling for passengers. They will create along line and one will miss flight .

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Debris behavior of Indigo staff in HYD airport and a pregnant lady forced to follow the long queue, resulting in "flight miss" even we had web-check in and on time arrived into Airport Hyderabad

However, it was only due to Indigo staff ignorance but passengers have to bear the additional cost of go and fro and airfare charges +same for the next day.

I called customer care and talk to the service desk but all in vain, they per imposing everything on us which is really exasperating and irresponsible behavior.

I was feeling very helpless and furious just because as Indigo staff spoiled our trip home with the medical condition of my pregnant wife. I also suffered a lot with my family who came along to pick up us on Airport from remote location Himachal.

Still not able to understand where should I raise my voice and to I should blame for this incident.
1.00 / 5 1 Reviews
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