Department of Commerce 0 000
Department of Commerce
3.89 / 5 9 Reviews
New Delhi
Commerce Ministry fails to make e-commerce giants accountable & law-abiding. Amazon etc still dont disclose address even email IDs and offer no grievance system, so cheated customers only suffer & suffer helplessly.
My bitter experience with anti-people Amazon: Amazon has deceived me by denying its widely publicised promise, Bonus Offer :10% Extra cashback for prepaid order over Rs 6000 only on 10.10.18 during Great Indian Festival. Going through full-page ads in several newspapers & and reading the hidden full terms and conditions in website I bought one mobile Samsung On7 Pro worth Rs 6790.
( Order # 406-4274614-3083531) but never get assured cashback- Rs 679.00 though I fulfilled all criteria. Several emails to Amazon bore no result. Twice through Chat I was informed that there was a problem and I would get cash back soon- all futile.
But in 3rd chat 19.10.18 , I am told that conditions tell that (inter alia) all Samsung mobiles are excluded from Bonus 10% cashback!! It is simply a lie, a cheating attempt as even the hidden T&C read thus (under head) : List of excluded products and product categories >>……Samsung Mobile Phones except for………… Samsung On7 Pro. .So Samsung On7 Pro mobile is eligible for 10% Bonus cashback but Amazon is denying 10% extra cashback for 6 weeks.
I request Commerce Ministry to take stern steps against Amazon to stop its desperate harassment & cheating customer .
Make systems simpler and more user friendly.
Understanding processes is scary for someone new to the system
Reach out to the people already in the business to understand the needs
Department of Commerce is motivated towards public oriented thus assisting national economy and is a good move
do the best service

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