Commerce Ministry fails to make e-commerce giants accountable & law-abiding. Amazon etc still dont disclose address even email IDs and offer no grievance system, so cheated customers only suffer & suffer helplessly.
My bitter experience with anti-people Amazon: Amazon has deceived me by denying its widely publicised promise, Bonus Offer :10% Extra cashback for prepaid order over Rs 6000 only on 10.10.18 during Great Indian Festival. Going through full-page ads in several newspapers & and reading the hidden full terms and conditions in website I bought one mobile Samsung On7 Pro worth Rs 6790.
( Order # 406-4274614-3083531) but never get assured cashback- Rs 679.00 though I fulfilled all criteria. Several emails to Amazon bore no result. Twice through Chat I was informed that there was a problem and I would get cash back soon- all futile.
But in 3rd chat 19.10.18 , I am told that conditions tell that (inter alia) all Samsung mobiles are excluded from Bonus 10% cashback!! It is simply a lie, a cheating attempt as even the hidden T&C read thus (under head) : List of excluded products and product categories >>……Samsung Mobile Phones except for………… Samsung On7 Pro. .So Samsung On7 Pro mobile is eligible for 10% Bonus cashback but Amazon is denying 10% extra cashback for 6 weeks.
I request Commerce Ministry to take stern steps against Amazon to stop its desperate harassment & cheating customer .