BSNL

Improving and struggling in compitation.

poor service

I complained to BSNL and found that the service was good and punctual. They were very good to me being a senior citizen, this telephone exchange is at Kondhwa.

------- Edited on 2019-03-11 -------

BSNL was good until recently. While I can understand that they wish to cut costs, they need to find their feet first. For the last two months, they are not sending bills. They asked for an email account where they can send the bills but it is not working. Some obscure person rings up at any time of the day or night and tells you to pay your bill. That is that. The persons who are at the billing desk are nonchalant and will not help out. I have had this line since 1990 and am really contemplating removing the same.

This is one of the most mismanaged and underutilized assets of GOI. It has a huge potential to be the No.1 service provider in the sector. But due to the severe callousness and apathy of its aged & arrogant employees, it is counted as the last and least important by the stakeholders. I have the worst ever experience about the Sus Road (NIV) exchange, where I reside and have a LL & BB connections since last 15 years. They simply don't care to attend the calls in a polite manner, forget about taking up the complaints in the right spirit. Not only this, they even expressed their annoyance to me several times when called up to enquire about the status of complaints. This applies to both, the operator as well as the linesman.