BSNL - Faridabad

With such huge structure It was only BSNL or Govt. service but after entry of private operators who spent lot for infrastructure ,BSNL had every thing already but the intention of their workers let it down otherwise it was it might difficult for private operator to compete, it is failure of BSNL

I have seen that all service providers are same. At least BSNL provides the details of officers concerned with consumer concerns in a transparent manner. The consumer need to choose the plan best appropriate for them. Yes they had problem in the sense when the power used to go off, the iternet also used to go off.

I had applied for a BSNL connection & internet connection in 2007 and got the same within 1 month of my application. I had applied for Rs 750/- plan wherein I was promised free modem rental. Unluckly , the modem ( an old used modem ) was supplied to me at the time of the new connection - I was told that it is working fine & if it develops any defects, they will replace the same.
As bad luck may have it, the modem developed defects ( the switch does not work ) within 2 years. On complaining against the same, I was asked to take it to Sector 16 Office. There , to my utter surprise, they told me that they cannot replace the modem & I must apply for a new modem , which was ultimately issued to me. They started to charge Rs. 90 / rental for the same. When I complained, I was asked to go to Sector 15 Office and get the same rectified from there. After repeated trips , they accepted their mistake & the rentals were stopped. Suddenly some time I was told that the Rental has increased to Rs. 900/- and to my surprise, Rs. 90/- is being charged as rental thereafter. Repeated visits to Sector 15 office have gone a waste. They have not been able to show me the Notification wherein my Rental was increased & rent free modem facility withdrawn. Also most of the time the speed is very slow - the standard answer is - Bangalore se speed kum aah rahi hai , hum kya karen - ( the speed is slow from Bangalore, what can we do ) They charge us for 2MB speed, but we hardly get 512 kbps speed. I have been asking for a WiFi modem ( the rental is the same ie Rs. 90/- for it also ) but since last 3 years it is out of stock. With this type of service they want to have a DIGITAL INDIA. They must change the staff from top to bottom who still have the SARKARI mentality before BSNL can improve

I had applied for a landline with internet connection nearly 3 months back. The line was finally connected in mid Feb 2016. But the new instrument was a defective one. Luckily, an old instrument in my storehouse was found and used. I was asked to visit their store in DLF and get the instrument changed though I live near Pala, Sec-91.
The line also went dead for about 2 days. Seeing all this, I have requested to cancel the internet application. BSNL still moves like an old warhorse. The system must be overhauled and made to compete with private players. Otherwise, it will die a slow death.