States begin action on LocalCircles ask on app taxis

Many of you enthusiastically participated in the LocalCircles survey late last year on app taxis like Uber, Ola, etc. to share issues faced and areas where action from Government and these companies can help improve services.

One of the top issues raised by the circle was the frequent cancellation by drivers and the need for a penalty in case the driver or the app cancels the ride, just like they levy when a consumer cancels a ride.
We are pleased to share that yesterday Madhya Pradesh has announced that a fine of INR 1000 would be levied if a driver cancels a ride. The Central Govt as part of Motor Vehicle Bill will also be making guidelines. You may share the survey link given below with your Chief Minister on social media if you would like your state to implement the same.

App Taxis - What Consumers Want

Below are the survey media reports and key issues raised by you. If you have any additional issues, please share them as well:

Financial Express Report
CNN News18 Report

Issues with App Based Taxi Services

1.App based taxis charge up to 5 times the fare during peak hours
2.Many issues of female passenger molestation by the drivers of some app based taxis have come to light
3.Whenever these cabs cross Delhi's border with NCR states, they are charging tax apart from travel
4.They add charges for the total drive time over and above the charges on KMs travelled and on top of that the surcharges
5.They give passengers their number and ask them to contact them directly the next time, and not through the app
6.Many drivers don’t follow the stipulated routes on the pretext of taking shortcuts
7.Many drivers are hired without a thorough background check
8. Many lucrative offers given to passenger get cancelled at last moment
9.Drivers ask the customer to cancel and book another cab if the drop location is not as per their liking
10. They don't arrive on time, unlike what is promised in the app. more  

View all 156 comments Below 156 comments
Uber is deducting cancellation charges even if driver cancels the booking. Government should enquire and take action more  
Yes, the Central Govt. should take up this serious matter and should make uniform law applicable in all States nd UTs. more  
Unless they make good profit we can not expect quality service
The app companies need to
1. get educated and verified drivers ( call them travelling companion to suit that) with appropriate salaries or commissions. (Like banks have your personal customer care). These drivers should have some deposits at risk for misbehavior and wrong service
2. Get frequent customers enrolled as members with minor deposirs in their account duly compensated by discounts and ensured safe and reliable drivers
3. Occasional non members should not hesitate to pay bit higher fares
If you don’t want to pay higher then risks would remain. Or use alternate modes. more  
Once accepted cancellation should not be allowed. Fine is necessary. more  
Dynamic fare is a measure concern.
Cancellation after seeing destination.
Cancellation after asking mode of payment. more  
Post a Comment

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