Speed of action in Government

Here, I am giving a trivial incident that will demonstrate the speed of action in our Central Government Departments. It is as below.

I submitted a customer grievance in the central Government Grievance Portal (dpg.gov.in) on 25th March 2015. While submitting the grievance, I chose to have a password for my transactions to ensure the security of the complaint.

After 2 days, I wanted to see the status of the complaint. While logging in, it asked for the password and I entered the password. I very well remembered my password. But the system rejected my password and gave me a message that the password should be less than 10 letters / digits. (If I remember correctly, the system did not give such an advice when I first entered the password.)
So I could not log in and could not see the status of my complaint. My password was 14 character long.

I waited for two days and again tried to log in as I very well knew my password. But the result was same.

Then I surfed in their web site and found that there is an e-mail ID (secypg@nic.in) to write to the officers in the grievance portal. So on 31st March, I wrote a mail to the above mail ID, requesting them to help in resetting my password. Since there was no reply I sent a reminder to the said mail ID on 4th April. There was no reply till 6th April. So I called them over phone. The phone number was available in their site. After contacting 2-3 numbers, I landed at the correct person who could help me. He told me to send my mail in his mail ID, which was given in the portal website. I did so on 6th April itself.

Resetting the password is an action that could be completed in a few minutes time. We regularly reset our password in bank websites, social media sites, emails etc. But I could not reset my password in this particular case.

Since I could not do my password correction till 9th April, I again sent a reminder mail and called the person concerned on the same day. He told me that he had received my mail and my request has been forwarded to the section handling the passwords. He assured me that it would be reset soon and told me to wait till he sends me the new password.

Finally I got the password reset on 10th April after 5.00 pm. See the speed of the activity in Government to reset a password. This is an activity which we can do with a password reset clue within no time.

The interesting fact is that with the old password, I was able to see the status of my grievance in another portal called pgportal.gov.in

I have written this incidence here only to show that the Government system is unbearably slow. However I am happy that my purpose was finally served. more  

View all 13 comments Below 13 comments
Mr. Ram Upadhyaya Ji, My comment has been found to be useful by an expert of this group. Request kindly check again. more  
Thanks Vijayagopalan ji, more  
Thanks Vijayagopalan ji,
Trivial as it may be, but has caused a delay so long! And has taken so much of your time. Kindly multiply with the number of such people wasting time and I am sure, it will run into many many lost man hours! more  
Durgaprasadji, Thanks for going through my comments. Since the matter is trivial, I have chosen to keep silent. Actually, I am looking for the decision on my grievance redress. more  
While we sympathise with Vijayagopalan ji for all the delay he had encountered for such a simple issue, I would suggest him to post this complaint to PM Narendra Modi,( I do not remember the portal id, but there is one portal on which you can make suggestions, or make complaints like this) which the PMO will directly handle. May be such suggestions will jolt them from the slumber. more  
Post a Comment

Related Posts

    • Onion Prices

      Big Basket is listing onion at 169 a kg in Delhi NCR. What the hell. The situation was supposed to get better by Dec 15. What happenned? Protests?

      By Sudesh Rai
      /
    • Service charges at restaurants

      Most customers remain ignorant of service charges as they do not carefully look at bills. Why should it not be mandatory for restaurants to display promptly if they are charging for services and i...

      By SUSHIL BHATIA
      /
    • Harassment by IGL

      IGL has incorrectly linked my father's mobile no. with 100+ BP nos. problem is that with each bill generation, each payment, each service message by IGL, all such SMSs are sent to my fathers mobile...

      By Ashish Jain
      /
    • Water bills in recognised colonies of Delhi

      I have been receiving water bills in the range of @ 2000/- per month and no bills are generated like it used to be 4 years ago Chits are dropped in letter boxes and lots of people in my colony...

      By Dr. Neelam Nath
      /
    • MRP Fraud by Taneja Jaquar East of Kailash

      This store in east of kailash believes in deleting original mrp and overwriting with hand. He cheats customers like this. Legal metrology should raid them immediately and jaquar should s...

      By Azam Yusuf
      /
    • BSES staff is not supporting reduction of my electricity load

      BSES staff is not doing support to reduction of my electricity load, as of now i have to pay fix charges of 5 kw which is unfair. past 9 months. firstly tols that you can change name in ur bi...

      By Vivek Gupta
      /
    • PNB charges regularly anual charge while ATM DATE IS EXPIRED FROM 4YEARS

      my father account is in Punjab NATIONAL BANK, our ATM card is expired on 2015 and never reissued by bank. when i check my passbok then found bank is charging Rupee 117 annual charge for every year....

      By Vivek Gupta
      /
    • Tatasky is cheating viewers

      I agree with consumer of Tatasky. The revised tariff and grouping of channels have been done with a view to cheat viewers. I am surprised at TRAI's silence. Is the new regulation meant to benefit t...

      By Ranjit Datta
      /
    • Spice jet fleecing

      Delhi - Prayag air fare on 14th feb is 18000.00. What a crook . Exploitation on the occasion of kumbh . Why govt don’t take action . No concession for senior citizens

      By Rajeev Bhargava
      /
    • Uber Taxi and Drivers

      I booked Uber Taxi on 25th Dec.2018 near Nirmal Tower,Barakhamba Road,New Delhi. The driver confirmed on my mobile that reaching shortly. After waiting 15minutes, the drive cancelled the trip and U...

      By T D Bhatia
      /
    • UBER TAXI

      CAN ANY ONE TELL ME HOW TO TALK TO UBER CUSTOMER CARE. HOW THEY ARE CHARGING THE FARE FOR INTERCITY TRIPS. THE PRICE MENTIONED IS NOT CLEAR WHETHER IT IS RETURN OR SINGLE. THE PRICE CHARGED IS RS.3...

      By D K GUPTA
      /
Share
Enter your email & mobile number and we will send you the instructions

Note - The email can sometime gets delivered to the spam folder, so the instruction will be send to your mobile as well

Please select a Circle that you want people to invite to.
Invite to
(Maximum 500 email ids allowed.)