I bought a Sony bravia TV 18 months back
and recently I noticed a vertical line appeared on the LED screen, which was getting broader day by day. I reported this to Sony and they told me if its under warranty I need to pay only for repair charges. Their engineer visited after 5 days of the complain and confirmed that the problem I reported is true and he charges Rs. 225.00 as visiting charges (amazing)....!! after 10 days of his visit I get a call that the panel is out of stock we will replace it with a model of similar price value which I agreed to. For this I need to pay the difference price (surprising for their faulty product, I need to pay..!!!) fine I said ok as there was no option left for me. Next I was told to pay Rs. 350.00 as pick and dropping charges and the service centre is just 8 kms away from my home (Surprising...as if it was my fault), I said ok, I was asked to deposit a DD for Rs 1350.00 to their service center and so I went there with the DD where they asked me to sign an indemnity bond which I did. Now when I asked them the delivery time frame they answered rudely where I had to react so I did. Now they are asking Rs. 750.00 as dropping charges. I am sharing this with you all so that you know what best brand means. I am waiting at the moment for their next move as I am prepared to communicate with Sony India CEO who sits at Delhi in person or by any other means. BEWARE before you invest. more
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