Passenger is taxi driver's consumer, right?

Six years ago in Singapore I gave a taxi driver a business card to take me to a particular address. At the last point, he circled round the building. His meter read 11$, but he took only 10. I said Henry, your meter reads 11$ how come you are taking only 10. He said Sir, I am a taxi driver, I am supposed to be bringing you straight to the destination. Since I did not know the last spot, I had to circle around the building.

Had I brought you straight here, the meter would have read 10$. Why should you be paying for my ignorance? He said Sir, legally, I can claim 11$, but ethically I am entitled to only 10. He further added that Singapore is a tourist
destination and many people come here for three or four days. After clearing the immigrations and customs, the first experience is always with the taxi driver and if that is not good, the balance three to four days are not pleasant either.
He said Sir I am not a taxi driver, I am the Ambassador of Singapore without a diplomatic passport.

In my opinion, he probably did not go to school beyond the 8th grade, but to me he was a professional. To me, his behavior reflected pride in performance and character. That day I learned that one needs more than professional qualification to be a professional.

In one line be a "Professional with a human touch and Values " that makes all the more difference.

Knowledge, skill, money, education, all comes later. First comes Integrity.

Professionalism:

“It’s NOT the job you DO,
It’s HOW you DO the job.” more  

View all 25 comments Below 25 comments
Agree with Shri Balachandran. more  
It is about time we stopped being judgemental!! more  
We can sum up this discussion by acknowledging, "Mera Bharat mahan." more  
In India, the problem of swindling is not confined to taxi and auto drivers. It is engrained in most population, especially in Government employees and men in authority. And the 'noble professionals' ...the doctors are not far behind. And the less we say about advocates the better it is ! I respect all those gentlemen who are an exception to my above statement and they are very few, far and in between. more  
Thank you Rattiji more  
Post a Comment

Related Posts

    • Onion Prices

      Big Basket is listing onion at 169 a kg in Delhi NCR. What the hell. The situation was supposed to get better by Dec 15. What happenned? Protests?

      By Sudesh Rai
      /
    • Service charges at restaurants

      Most customers remain ignorant of service charges as they do not carefully look at bills. Why should it not be mandatory for restaurants to display promptly if they are charging for services and i...

      By SUSHIL BHATIA
      /
    • Harassment by IGL

      IGL has incorrectly linked my father's mobile no. with 100+ BP nos. problem is that with each bill generation, each payment, each service message by IGL, all such SMSs are sent to my fathers mobile...

      By Ashish Jain
      /
    • Water bills in recognised colonies of Delhi

      I have been receiving water bills in the range of @ 2000/- per month and no bills are generated like it used to be 4 years ago Chits are dropped in letter boxes and lots of people in my colony...

      By Dr. Neelam Nath
      /
    • MRP Fraud by Taneja Jaquar East of Kailash

      This store in east of kailash believes in deleting original mrp and overwriting with hand. He cheats customers like this. Legal metrology should raid them immediately and jaquar should s...

      By Azam Yusuf
      /
    • BSES staff is not supporting reduction of my electricity load

      BSES staff is not doing support to reduction of my electricity load, as of now i have to pay fix charges of 5 kw which is unfair. past 9 months. firstly tols that you can change name in ur bi...

      By Vivek Gupta
      /
    • PNB charges regularly anual charge while ATM DATE IS EXPIRED FROM 4YEARS

      my father account is in Punjab NATIONAL BANK, our ATM card is expired on 2015 and never reissued by bank. when i check my passbok then found bank is charging Rupee 117 annual charge for every year....

      By Vivek Gupta
      /
    • Tatasky is cheating viewers

      I agree with consumer of Tatasky. The revised tariff and grouping of channels have been done with a view to cheat viewers. I am surprised at TRAI's silence. Is the new regulation meant to benefit t...

      By Ranjit Datta
      /
    • Spice jet fleecing

      Delhi - Prayag air fare on 14th feb is 18000.00. What a crook . Exploitation on the occasion of kumbh . Why govt don’t take action . No concession for senior citizens

      By Rajeev Bhargava
      /
    • Uber Taxi and Drivers

      I booked Uber Taxi on 25th Dec.2018 near Nirmal Tower,Barakhamba Road,New Delhi. The driver confirmed on my mobile that reaching shortly. After waiting 15minutes, the drive cancelled the trip and U...

      By T D Bhatia
      /
    • UBER TAXI

      CAN ANY ONE TELL ME HOW TO TALK TO UBER CUSTOMER CARE. HOW THEY ARE CHARGING THE FARE FOR INTERCITY TRIPS. THE PRICE MENTIONED IS NOT CLEAR WHETHER IT IS RETURN OR SINGLE. THE PRICE CHARGED IS RS.3...

      By D K GUPTA
      /
Share
Enter your email & mobile number and we will send you the instructions

Note - The email can sometime gets delivered to the spam folder, so the instruction will be send to your mobile as well

Please select a Circle that you want people to invite to.
Invite to
(Maximum 500 email ids allowed.)