Passenger is taxi driver's consumer, right?
Had I brought you straight here, the meter would have read 10$. Why should you be paying for my ignorance? He said Sir, legally, I can claim 11$, but ethically I am entitled to only 10. He further added that Singapore is a tourist
destination and many people come here for three or four days. After clearing the immigrations and customs, the first experience is always with the taxi driver and if that is not good, the balance three to four days are not pleasant either.
He said Sir I am not a taxi driver, I am the Ambassador of Singapore without a diplomatic passport.
In my opinion, he probably did not go to school beyond the 8th grade, but to me he was a professional. To me, his behavior reflected pride in performance and character. That day I learned that one needs more than professional qualification to be a professional.
In one line be a "Professional with a human touch and Values " that makes all the more difference.
Knowledge, skill, money, education, all comes later. First comes Integrity.
“It’s NOT the job you DO,
It’s HOW you DO the job.” more