Jio Mart delivery Issue

I did order on Jiomart and they partially deliver the order and I did prepayment of the order. Now they are not responding on this and even not refunding for the order. Their response is, we are looking into it and get back to you and its been a month and they are just looking into this and not resolving the issue.
Order : 15950853589070483W more  

via_LocalCircles_Screenshot_2020-08-09_INGRAM_Track_Grievance_Details___20200809043934___.png
via_LocalCircles_Screenshot_2020-08-09_Order_View___20200809043935___.png
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