Customer Compensation for Internet downtime
As a broadband/optic fiber internet service subscriber, are you facing network issues ?
I've been facing internet black out periods due to service provider issues. Though they resolve it in a day, I feel that the service provider should be financially penalised for guaranteeing 100% internet connectivity at the time of sale, and not able to meet those standards. I work from home often, and a disruption in service is a critical issue to my source of income.
I am yet to see a single internet service provider in India who agrees to this clause (refunds or waiver of fee for internet disruptions).
Can the government initiate a directive in this regard?
Other users are requested to share your thoughts/ideas/suggestions. more
I've been facing internet black out periods due to service provider issues. Though they resolve it in a day, I feel that the service provider should be financially penalised for guaranteeing 100% internet connectivity at the time of sale, and not able to meet those standards. I work from home often, and a disruption in service is a critical issue to my source of income.
I am yet to see a single internet service provider in India who agrees to this clause (refunds or waiver of fee for internet disruptions).
Can the government initiate a directive in this regard?
Other users are requested to share your thoughts/ideas/suggestions. more
Viewed by 508
View all 11 comments Below 11 comments
At India scale some leeway can be extended. For long term downtimes adversely affecting business, compensation is the only way. more
Apr 21
This has to be incorporated as a policy by concerned department of the Government and like Airlines, fines set for lack of service guarantees. See if we can start a PIL that should be clear and precise in approach more
Apr 15
