Corruption in PF Offices - Inputs on Solutions

Below are the key corruption root causes and issues as highlighted by you in regards to Corruption at PF Offices.

Kindly review them and help identify specific solutions for these issues and root causes. solutions. We have already had dialogue with the EPF Commissionerate and they will implement feasible solutions recommended by us.

Transparency International India.

Corruption in Provident Fund offices – Root Causes

1. The PF officials have a lot of authority vested in them
2. The systems are not yet completely computerised in certain places
3. Peons collect the bribes on behalf of the higher officials
4. Lack of a set process in small cities
5. Some officials don’t want to get into the hassle of taking cash and hence ask for bribes in kind
6. Government’s response to complaints has been luke warm
7. Insensibility of the concerned employees/officials towards the sufferings of the claimants
8. Lack of provisions for fixing accountability
9. Timely updation of records is not done
10. Embezzlement of the amount of PF contribution recovered by the employers from their employees
11. Many claimants are not well educated and fall in to the trap

Corruption Issues at PF Offices

1. Officials keep finding faults and reject the file if a bribe is not paid
2. Peons ask for money to move the file
3. Claimants are told that the signatures of the higher officials are pending and they could pay up to expedite the process
4. The system is manual at a lot of places which leaves the officers with much authority and opportunities to ask for bribes
5. Officials ask for a fixed percentage of your PF amount to help you get your money quickly
6. Since there is no specified time limits to finish tasks, officials keep pushing files forward till they get a bribe
7. Bribes are also paid in kind and also in form of gift cheques
8. People who refuse to give bribes end up going around the PF office again and again without any luck. more  

View all 48 comments Below 48 comments
PF office is not geared to the pace of the citizen. They are slow, and records/data is updated. When you transfer/leave from one company and join another company they don not have the records updated even in spite of intimation. Every thing is obsolete, and no records are updated. Why is India a country where citizens money is kept not given to them. Full payment is not made,where is citizens money. Why don't they computerize the records, so as to disburse the citizens earnings. more  
How can you stop corruption when the giver and receiver are present the society. Even the poor pay bribes to get their jobs done. So only demonetization can stop this sort of bribe giving and bribe taking.

The poor pay bribes of over Rs 8,000 million to access public services. more  
My case is still pending with PF office for almost 12 years. I moved from one office which belongs to Royapettah PF office to another office which comes under Ambattur PF office. I requested to transfer in 2000, Royapettah PF office confirmed that they have transfered the amount to Ambattur PF office around 2002. Ambattur PF office confirmed in writing (using RTI) that they did not received any inward amount for my PF account. I went back to royapettach office to transfer the amount to my existing PF account (In the meanwhile i moved back to the old office in 2002). They keep on saying that they have transfered the amount to the ambattur PF office, when i requested the bank and cheque number details. they is no reply from them. The case is still pending with them for more than 12 years. No one is ready to take accountability and settle this issue. 2 months back, I met my old friend, who moved to 4 different offices and successfully transfered/withdrawn his PF amount from various states.
I asked his advise. He told me that it is simple, get in touch with any middle man and pay him 5 or 10% of your PF amount. They will complete the job in a weeks time.
I told him, Is it good to encourage corruption. he told me a simple true valid statement.
"In a office where there are shamless people working and you need to behave like a shameless people otherwise others will think that you are from different world.
No matter whatevery way to good way you try nothing will change."

No matter, how we change the infrastructure of the PF office, unless their attitude towards work changes. nothing will change. more  
Corruption issues and root causes are well illustrated.only remedy is perhaps induct known honest person at key places and Govt should support their action taking into confidence the judiciary and also police . It is difficult to get the judiciary to come in line, but govt can always influence the judiciary not to entertain cases which are not supported with worth documentation and when has to admit a case see the case is not dragged too long, dispose it on its merit quickly more  
PF offices highest corruption, i know our own case when we were to get PF it took two years, Y only PF offices--even education universities PEONs demand money --when I had submitted my Thesis to Mumbai University it got delayed by 6 months as I did not pay bribes.. Mr Agarwal yu r right we need more RAMs as there are many JAN JAN RAVANs , abhi itne RAM kahan se lavun ? Sab ne RAMAYANA padhna chahiye taki ki Prabhu SHREE RAM ki thode se bhi achhe GUN humare main ane chahiye.Ragarding Kejriwal he is very jealous of me as when I was in AAP party for 3-4 months he troubled me very much more  
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