Can the members share their experiences if they have faced such issues with any telecom service provider?
"My telephone connection No. 0120-xxxxxxx was dead since 24th April 2015 and a complaint was lodged with BSNL telephonically at 1500 on 26th April 2015. A complaint No. 1024452710 was issued through SMS on my mobile 0987xxxxxxx.
It was surprising to receive a SMS from BP-BSNLCare on 29th April 2015, the content of which are quoted:
"Dear Customer, Complaint with registration number 1024452710 on phone number 0120-2463988 has been resolved. Please contact 1500 for any queries. Thanks for choosing BSNL as your service provider."
Since the telephone was still dead and the above SMS surprised me, I contacted SDO on 09412739048 (Mr. G.C.Gupta) which further surprised me when he stated that the telephones are dead because of cable cut. Further it was stated that BSNL is on the job.
1. when the telephones were still dead why the SMS was sent stating complaint stands resolved?
2. Is it that BSNL adapting to unfair business practices for avoiding penalty as per TRAI REGULATIONS?
The telephone is still dead as on time of writing the complaint. I would request for your assistance in the matter."
I request the members to update me with their views as I feel Faridabad residents must also be facing similar issues. I plan to consolidate and send it to TRAI. more
What a waste of taxpayers money more