Beware Godrej Does not Posses any After Sales, The
This incident occurred in July 2016. I finally managed to get an email id of the company and mailed them in October 2016. Finally they responded and sent me a quote in November asking for advance payment.
When queried about the availability , there was no reply.
Wary of the past experience I told they I will pay whatever the charges
After several exchange of mails, a person did turn up on 18 january 2017 ( after 4 months) to inform us the the parts ordered from Mumbai are wrong & he will get back with the correct ones, Promptly on the same day I received an SMS informing me of successful closure of my complaint.
Taken aback at this I contacted the call centre, who informed that as per their records the required parts have been changed. I have written a email once again to the company, and received a same ambiguous reply , as they have ordered the parts.
Can Anyone guide me about the legal process of the consumer court as I have communicated enough with the company with no outcome more